HP 4300 Service Manual - Page 294

Numerical printer messages Table 42. Numerical printer messages Message Description Action 10.00.00 SUPPLIES MEMORY ERROR or 10.10.00 SUPPLIES MEMORY ERROR For help press 13.XX.YY DUPLEX JOB INTERRUPTED For help press alternates with 13.XX.YY DUPLEX JOB INTERRUPTED DISCARD TOP SHEET AND PRESS or 13.XX.YY DUPLEX JOB INTERRUPTED DISCARD TOP TWO SHEETS AND PRESS The printer is unable to read the 1. Open the top cover, remove electronic information (e-label) on the print cartridge, and the print cartridge so that the reinstall it. See "Print printer can keep track of the page cartridge" on page 137. count for the print cartridge. 2. Install a new HP print cartridge. XX Description 3. Check the connection 00 memory error on the cartridge between the 10 memory device not found DC controller PCA (location J97) and the YY Description memory chip on the print 00 black print cartridge cartridge (location J600). 4. Replace the memory chip cable and contact assembly. 5. Replace the DC controller PCA. See "DC controller PCA" on page 181. A duplex job was physically 1. Press the HELP ( ) button interrupted as the paper was for more information. momentarily routed to the output 2. Remove the specified bin during duplexing. number of pages from the output bin. This error is usually caused by a 3. Press the SELECT ( ) button user attempting to grasp the edge to continue printing. of the page as it exists the top 4. Replace the duplexer. output bin during the duplexing 5. Replace the DC controller process. PCA. See "DC controller PCA" on page 181. NOTE: IF JAM RECOVERY = OFF some pages will not be reprinted. Resend the missing pages. 274 Troubleshooting Q2431-90912