HP 4300 Service Manual - Page 298
JAM INSIDE REAR DOOR, For help press, the DC controller PCA. See
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Table 42. Numerical printer messages (continued) Message Description Action 13.06.00 and 13.12.00 JAM INSIDE REAR DOOR For help press A page is jammed near the rear output door. 1. Press the HELP ( ) button for detailed information about clearing the jam. 2. Press the UP ARROW ( ) button and the DOWN ARROW ( ) button to step through the instructions. 3. Check the paper width and fuser delivery sensors (PS106, PS108) and verify that the sensor arms move freely. (See "Location of printer switches and sensors" on page 336.) 4. Check the inside of the duplexer for scraps of media that might have torn off when a jam was cleared. 5. Replace the media-size sensor (PS106) and fuser. See "Location of printer switches and sensors" on page 336 and "Fuser" on page 162. 6. Turn the power off. Remove the duplexer and turn the power on. If the error message persists, replace the DC controller PCA. See "DC controller PCA" on page 181. 7. Replace the fuser (PS108). See "Fuser" on page 162. 8. If the error message appears frequently, see "Paper-path troubleshooting" on page 295. 278 Troubleshooting Q2431-90912