Maintain the ink cartridges
.................................................................................................................................................
110
Move or store the printer
....................................................................................................................................................
110
Update the
firmware
...........................................................................................................................................................
111
Update the software
...........................................................................................................................................................
112
Printer maintenance kits
....................................................................................................................................................
112
Secure Disk Erase
................................................................................................................................................................
112
15
Accessories
.........................................................................................................................................................................................
114
How to order supplies and accessories
............................................................................................................................
115
Introduction to the accessories
.........................................................................................................................................
119
16
Troubleshooting paper issues
.........................................................................................................................................................
120
The paper cannot be loaded successfully
........................................................................................................................
121
The paper type is not in the driver
....................................................................................................................................
122
The printer printed on the wrong paper type
.................................................................................................................
123
Automatic cut not available
................................................................................................................................................
124
On hold for paper
.................................................................................................................................................................
124
The roll paper will not advance
.........................................................................................................................................
125
The paper has jammed
.......................................................................................................................................................
125
A strip stays on the output tray and generates jams
.....................................................................................................
128
The printer displays out of paper when paper is available
...........................................................................................
129
Prints do not fall neatly into the basket
...........................................................................................................................
129
The sheet stays in the printer when the print has been completed
............................................................................
129
The paper is cut when the print has been completed
...................................................................................................
129
The cutter does not cut well
..............................................................................................................................................
129
The roll is loose on the spindle
..........................................................................................................................................
129
Recalibrate the paper advance
..........................................................................................................................................
130
17
Troubleshooting print-quality issues
.............................................................................................................................................
132
General advice
......................................................................................................................................................................
133
Print quality troubleshooting wizard
................................................................................................................................
133
Horizontal lines across the image (banding)
...................................................................................................................
134
Thin vertical lines across the image
..................................................................................................................................
134
The whole image is blurry or grainy
.................................................................................................................................
135
The paper is not
flat
............................................................................................................................................................
135
The print is
scuffed
or scratched
.......................................................................................................................................
136
Ink marks on the paper
.......................................................................................................................................................
136
Black ink comes
off
when you touch the print
................................................................................................................
137
Edges of objects are stepped or not sharp
......................................................................................................................
137
Edges of objects are darker than expected
.....................................................................................................................
138
Bronzing
................................................................................................................................................................................
138
Horizontal lines at the end of a cut sheet print
..............................................................................................................
138
Vertical lines of
different
colors
.........................................................................................................................................
138
vi
ENWW