HP Officejet Pro 3620 User Guide - Page 86
Solve problems using HP ePrint and HP websites, Solve problems using HP ePrint
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Chapter 8 TIP: If the printer came with a 2-wire phone cord adaptor, you can use it with a 4-wire phone cord to extend the length. For information on using the 2-wire phone cord adaptor, see the documentation that came with it. To extend your phone cord 1. Using the phone cord supplied in the box with the printer, connect one end to the coupler, then connect the other end to the port labeled 1-LINE on the back of the printer. 2. Connect another phone cord to the open port on the coupler and to the telephone wall jack. The computer cannot receive faxes (Fax to PC and Fax to Mac) Cause: The computer selected to receive faxes is turned off. Solution: Make sure the computer selected to receive faxes is switched on at all times. Cause: Different computers are configured for setup and receiving faxes and one of them may be switched off. Solution: If the computer receiving faxes is different from the one used for setup, both computers should be switched on at all times. Cause: Fax to PC or Fax to Mac is not activated or the computer is not configured to receive faxes. Solution: Activate Fax to PC or Fax to Mac and make sure the computer is configured to receive faxes. Solve problems using HP ePrint and HP websites This section provides solutions to common problems using HP ePrint and HP websites. • Solve problems using HP ePrint • Solve problems using HP websites Solve problems using HP ePrint If you are having problems using HP ePrint, check the following: • Make sure the printer is connected to the Internet using an Ethernet connection. NOTE: You cannot use these web features if the printer is connected using a USB cable. • Make sure the latest product updates have been installed on the printer. For more information, see Update the printer. • Make sure HP ePrint is enabled on the printer. For more information, see Set up HP ePrint. • Make sure the network hub, switch, or router is turned on and working correctly. • Make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer. For more information, see Solve network problems. 82 Solve a problem