HP OmniBook xe3-gf HP Omnibook XE3-GF - Corporate Evaluators Guide - Edition 4 - Page 150

Parallel and USB problems, PC card PCMCIA problems

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Solving Problems with Your Computer Troubleshooting Techniques Parallel and USB problems If the parallel port is not working • Make sure the port connection is secure. • Check the port settings in Control Panel: open the hardware Device Manager, then double-click Ports (COM & LPT). • Test the ports with e-Diagtools-see "Testing Hardware Operation" on page 157. If the USB port is not working • Contact the vendor of the peripheral device or check the HP notebook web site (www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device. • Check the port settings in Control Panel: open the hardware Device Manager, then double-click Universal Serial Bus Controller. You may also want to test the USB port with e-Diagtools-see "Testing Hardware Operation" on page 157. PC card (PCMCIA) problems If the notebook doesn't recognize a PC card • Remove and reinsert the PC card. • Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart. • If the card requires an IRQ, make sure one is available: • In Windows 98, look in Control Panel, System, Device Manager, Properties, Interrupt Request (IRQ). • In Windows 2000, look in Control Panel, Administrative Tools, Computer Management, System Information, Hardware Resources, IRQs. • In Windows XP, look in Control Panel, Performance and Maintenance, System, Hardware, Device Manager, View, Resources by Type. • Check the HP Customer Care web site (www.hp.com/go/support) for information about installing certain PC cards. 150 Corporate Evaluator's Guide

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Solving Problems with Your Computer
Troubleshooting Techniques
150
Corporate Evaluator’s Guide
Parallel and USB problems
If the parallel port is not working
•
Make sure the port connection is secure.
•
Check the port settings in Control Panel: open the hardware Device Manager, then
double-click Ports (COM & LPT).
•
Test the ports with e-Diagtools—see “Testing Hardware Operation“ on page 157.
If the USB port is not working
•
Contact the vendor of the peripheral device or check the HP notebook web site
(www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for
the device.
•
Check the port settings in Control Panel: open the hardware Device Manager, then
double-click Universal Serial Bus Controller.
You may also want to test the USB port with e-Diagtools—see “Testing Hardware
Operation“ on page 157.
PC card (PCMCIA) problems
If the notebook doesn’t recognize a PC card
•
Remove and reinsert the PC card.
•
Restart the computer: click Start, Shut Down (or Turn Off Computer), Restart.
•
If the card requires an IRQ, make sure one is available:
•
In Windows 98, look in Control Panel, System, Device Manager, Properties,
Interrupt Request (IRQ).
•
In Windows 2000, look in Control Panel, Administrative Tools, Computer
Management, System Information, Hardware Resources, IRQs.
•
In Windows XP, look in Control Panel, Performance and Maintenance, System,
Hardware, Device Manager, View, Resources by Type.
•
Check the HP Customer Care web site (www.hp.com/go/support) for information
about installing certain PC cards.