HP Photosmart R717 HP Photosmart R717 Digital Camera with HP Instant Share - U - Page 158
Either install the HP Image Zone, The HP Image - firmware
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Problem Possible cause Solution My camera stalls when establishing a connection to the computer. The USB cable is not inserted far enough into the camera or computer. Ensure that the USB cable is properly connected to the camera and computer. If that does not fix the problem, try connecting the USB cable to another USB port on the computer. The camera • Turn the camera off, then on has a firmware again. If that does not fix the problem. problem, reset the camera (see page 136). • If the problem persists, contact HP Support (see page 174). I cannot The HP Image transfer Zone software images from is not installed the camera to on the my computer. computer. Either install the HP Image Zone software (see page 20), or see Using Your Camera without Installing the HP Image Zone Software on page 139. The computer is unable to understand the Picture Transfer Protocol (PTP) standard. Set your camera to act as a Disk Drive (see page 144). 158 HP Photosmart R717 User's Manual