HP Photosmart R717 HP Photosmart R717 Digital Camera with HP Instant Share - U - Page 159

Close the HP Image Zone Transfer, Refer to the HP Customer

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Problem Possible cause Solution I am having a problem installing or using the HP Image Zone software. • Refer to the computer requirements (page 137). • Refer to the HP Customer Support website: www.hp.com/support I receive an error message when transferring images to my computer. A power surge or electro-static discharge may have interrupted the transfer. Close the HP Image Zone Transfer software, disconnect the camera from the computer (or remove it from the camera dock), and reset the camera (see page 136). Then, restart the image transfer process (see page 115). Troubleshooting and Support 159

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159
Troubleshooting and Support
I am having a
problem
installing or
using the
HP Image
Zone
software
.
•
Refer to the computer
requirements (page 137).
•
Refer to the HP Customer
Support website:
www.hp.com/support
I receive an
error
message
when
transferring
images to my
computer.
A power surge
or electro-static
discharge may
have
interrupted the
transfer.
Close the HP Image Zone Transfer
software, disconnect the camera
from the computer (or remove it
from the camera dock), and reset
the camera (see page 136).
Then, restart the image transfer
process (see page 115).
Problem
Possible cause
Solution