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Kyocera TASKalfa 5002i Fax System 12 Operation Guide R4 2016.08 - Page 236

Symptom, Checkpoint, Corrective Action, Reference, Cannot store memory

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Troubleshooting > Troubleshooting Symptom Cannot perform sub address transmission. Cannot perform memory forwarding. Cannot perform memory forwarding using a sub address. Cannot store memory forwarding data in a FAX Box. Cannot output from a FAX Box. Cannot use polling reception. Cannot use sub address relay broadcast communication. Cannot use sub address bulletin board communication. Checkpoint Corrective Action Reference Page Is the recipient fax machine Sub address transmission cannot be ― equipped with a sub address performed unless the recipient fax transmission feature? machine has a similar sub address transmission feature. Is the entered sub address or sub address password identical to the sub address or sub address password registered in the recipient fax machine? If your entry is correct, check with the recipient. This machine does not use a sub address password for reception. 5-25 Is free space available in the Check with the recipient. ― memory of the recipient fax machine? Is memory forwarding set to Check the memory forwarding 5-2 [On]? setting. Is the recipient fax machine Sub address transmission cannot be ― equipped with a sub address performed unless the recipient fax transmission feature? machine has a similar sub address transmission feature. Is the entered sub address If your entry is correct, check with the 5-2 identical to the sub address recipient. This machine does not use registered in the recipient fax a sub address password for machine? reception. Is the FAX Box specified Check the memory forwarding 5-4 correctly? setting. Is free space available in the Receive after the memory has free ― memory? space, or create free space in the memory. Is the box password been set? Enter the correct box password. 5-17 Is polling transmission being Check with the sending machine. ― used correctly on the sending machine? Is free space available in the memory? Free up some space in memory and ― then send, or simply make some free space in memory. Does the other party's fax If the other party's fax machine does ― machine have the same sort not have the same sort of sub of sub address bulletin board address bulletin board communication function? communication function, it cannot receive faxes via a sub address bulletin board. Check with the recipient. Is the entered sub address or If your entry is correct, check with the ― sub address password recipient. correct? 11-11

Section	Page
Contents	2
Preface	7
About the FAX Operation Guide (this Guide)	7
Structure of the guide	7
Conventions Used in This Guide	8
1 Legal and Safety Information	11
Notice	12
Safety Conventions in This Guide	12
About this Operation Guide	13
Legal Notice	13
FCC PART 68 REQUIREMENTS	13
IMPORTANT SAFETY INSTRUCTIONS	14
IMPORTANTES MESURES DE SECURITE	14
CANADIAN IC REQUIREMENTS	15
CONDITIONS DE L'IC CANADIENNE	15
Declarations to European Directives	15
Technical regulations for terminal equipment	16
Network Compatibility Declaration	16
Trademark Information	16
2 Before Using the Fax Machine	17
Part Names and Functions	18
Machine	18
Operation Panel	20
Touch Panel	21
Previewing Images	22
Entering Numbers	25
Using the Enter Key	26
Using the Quick No. Search Key	26
Quick Setup Wizard	27
Fax setup items	27
Power Off setup items	28
Fax and Power Off setup procedure	28
Setting Date and Time	30
Registering Destinations in the Address Book	32
Adding a Destination (Address Book)	32
Adding a Destination on One Touch Key	41
Quick Setup Screen	43
Functions Available for Registration in the Quick Setup Screen	43
Changing Registration	44
Registering Shortcuts	45
Adding Shortcuts	45
Editing Shortcuts	46
Deleting Shortcuts	46
3 Sending Faxes	47
Basic transmission procedure	48
Using redial	49
Checking the Send Status	50
Priority Override Send	50
Cancelling Memory Transmission (while originals are being scanned)	51
Cancelling Memory Transmission (during communication)	51
Cancelling Transmission (Disconnection of Communication)	52
Methods For Entering the Destination	53
Entering the destination fax number with the numeric keys	53
Choosing from the Address Book	55
Choosing from the One Touch Key	57
Choosing from the Speed Dial	57
Checking and Editing Destinations	58
Broadcast Transmission	59
Login/Logout	62
Logging in when User Login Administration has been Enabled	62
Logging in when Job Accounting has been Enabled	63
Fax transmission functions	64
Original Size	66
Mixed Size Originals	66
2-sided/Book Original	67
Original Orientation	67
Sending Size	68
Long Original	68
Density	68
Original Image	68
FAX TX Resolution	69
Zoom	69
Centering	69
Border Erase	70
FAX Delayed Transmission	71
Setting the Delayed Transmission	72
Changing/Deleting Delayed Transmission	72
Cancelling Delayed Transmissions (Queued)	73
Immediate transmission	73
Continuous Scan	73
Job Finish Notice	73
File Name Entry	74
FAX Direct Transmission	74
Cancelling Direct Transmission	74
Send and Print	75
Send and Store	75
FAX TX Report	75
Manual Send	76
Standby Transmission	77
Interrupt Send	78
Using chain dial	79
Using Program	81
4 Receiving Faxes	82
FAX Reception	83
Reception Method	83
Set the Reception Method	83
Automatic Reception	84
Flow of automatic reception	84
Canceling reception (Disconnection of communication)	84
Manual Reception	85
Flow of manual reception	85
Fax reception functions	86
Media Type for Print Output	87
Multipurpose Tray	88
Reduced RX Size	88
Reception Date/Time	88
Duplex Printing	88
2 in 1 Print	89
5 Using Convenient Fax Functions	90
Memory Forwarding	91
Type of Forwarding Destination and Requirements for Forwarding	91
Forward Settings	93
Forward all received documents (Use Rule for All Receptions)	93
Forward only received documents that match the conditions (Use Rule for Specific RX)	94
Forward received documents that do not match the conditions	97
Cancelling Memory Forwarding	98
Changing/Deleting Requirements for Forwarding	99
Raising the Priority of Requirements for Forwarding	99
Cancelling the Setting of RX/Forward Rules	99
Forwarding Detail Settings	100
Forwarding Time Setting	100
File Format Setting	100
File Separation	101
E-mail Subject Add. Info. Setting	101
FTP Encrypted TX Setting	102
Print Setting	103
File Name Registration	104
Settings for Forwarding from Command Center RX (Forward Settings)	105
FAX Box Function	106
FAX Box	106
Sub Address Communication	106
Registering a FAX Box	107
Changing FAX Box	108
Deleting FAX Box	108
Printing Originals from a FAX Box	110
Checking Details	111
Previewing Images	111
Deleting Originals after Printing from a FAX Box	112
Deleting Originals from a FAX Box	112
Printing a FAX Box List	113
Sub Address Transmission	114
Sub Address Reception	115
Polling Communication	117
Polling Transmission	117
Polling Reception	120
Printing from a Polling Box	122
Checking Details	123
Deleting Originals in a Polling Box	123
Encryption	124
Registering an Encryption Key	125
Changing Registration Contents of Encryption Key	125
Deleting Registration Contents of Encryption Key	126
Using the Encrypted Transmission	126
Setting the Encrypted Reception	127
Using a Connected Telephone	128
FAX/TEL Auto Switch Reception	128
FAX/Answering Machine Auto Switch Reception	130
DRD Reception (Available for some countries.)	132
Manual Send	134
Manual Reception	135
Remote Switch Function	136
6 Sending Faxes from PC	137
Flow of Network FAX Sending	138
Flow of Network FAX Receiving	138
Setup	139
Installing the FAX Driver	140
Uninstalling the FAX Driver	142
Basic Transmission	143
Configuring the Driver Default Settings	146
Default Settings Dialog Box	147
Changing Transmit Settings	151
Using Cover Pages	156
Cover Page Registration (Default Settings)	162
Transmission Control	168
7 Managing Jobs	169
Various Tools for Checking Transmission Results and Registration Status	170
Checking FAX Job History	171
Displaying Job Log Screen	171
Description of the Job Log Screen	172
Checking Details of the Job Log	173
Printing Administrative Reports (Result Report Setting)	175
Send Result Reports	175
Report for Job Canceled before Sending	176
Recipient Format	176
FAX RX Result Reports	177
Activity Report (Outgoing FAX Report and Incoming FAX Report)	178
Printing Activity Reports	178
Automatic Printout	178
Status Page	179
Reporting FAX Receipt Result by E-mail	180
Confirmation Screen of Destinations	181
8 Fax Settings	182
Default fax settings	183
Operation method	183
System Menu Settings	185
Cassette/MP Tray Settings	186
Common Settings	187
FAX	190
Report	195
Transmission Restriction	197
Registering Permit FAX No.	198
Changing Permit FAX No.	199
Deleting Permit FAX No.	199
Registering Reject FAX No.	200
Changing Reject FAX No.	200
Deleting Reject FAX No.	201
Registering Permit ID No.	201
Changing Permit ID No.	202
Deleting Permit ID No.	202
Setting Send Restriction	203
Setting Reception Restriction	203
Unknown Number Reception	203
Unusable Time	205
Account Management	207
9 Optional Equipment	209
Internet FAX Kit(A) \	210
Dual FAX	211
Dual FAX Settings	211
Reception Port Selection	211
Job Accounting Port Restrictions	212
10 Internet Faxing (i-FAX)	213
What is i-FAX?	214
i-FAX Settings	217
Accessing Command Center RX	217
i-FAX Default Settings	218
i-FAX transmission procedure	222
Checking the Send Status	224
i-FAX Reception	225
11 Troubleshooting	226
Indicators During Sending/Receiving Operation	227
Responding to an Attention Indicator Flashes	227
Precautions When Turning Power OFF	228
Messages	229
Error Code List	231
Troubleshooting	235
Common inquiries	237
12 Appendix	238
Character Entry Method	239
Entry Screens	239
Entering Characters	241
Specifications	242
Menu Map	244
Received FAX Sizes and Paper Priority (Metric Model)	250
Received FAX Sizes and Paper Priority (Inch Model)	254

Match case Limit results 1 per page

11-11

Troubleshooting > Troubleshooting

Cannot perform sub

address transmission.

Is the recipient fax machine

equipped with a sub address

transmission feature?

Sub address transmission cannot be

performed unless the recipient fax

machine has a similar sub address

transmission feature.

―

Is the entered sub address or

sub address password

identical to the sub address

or sub address password

registered in the recipient fax

machine?

If your entry is correct, check with the

recipient. This machine does not use

a sub address password for

reception.

5-25

Is free space available in the

memory of the recipient fax

machine?

Check with the recipient.

―

Cannot perform memory

forwarding.

Is memory forwarding set to

[

Check the memory forwarding

setting.

5-2

Cannot perform memory

forwarding using a sub

address.

Is the recipient fax machine

equipped with a sub address

transmission feature?

Sub address transmission cannot be

performed unless the recipient fax

machine has a similar sub address

transmission feature.

―

Is the entered sub address

identical to the sub address

registered in the recipient fax

machine?

If your entry is correct, check with the

recipient. This machine does not use

a sub address password for

reception.

5-2

Cannot store memory

forwarding data in a FAX

Box.

Is the FAX Box specified

correctly?

Check the memory forwarding

setting.

5-4

Is free space available in the

memory?

Receive after the memory has free

space, or create free space in the

memory.

―

Cannot output from a FAX

Box.

Is the box password been

set?

Enter the correct box password.

5-17

Cannot use polling

reception.

Is polling transmission being

used correctly on the sending

machine?

Check with the sending machine.

―

Cannot use sub address

relay broadcast

communication.

Is free space available in the

memory?

Free up some space in memory and

then send, or simply make some free

space in memory.

―

Cannot use sub address

bulletin board

communication.

Does the other party’s fax

machine have the same sort

of sub address bulletin board

communication function?

If the other party’s fax machine does

not have the same sort of sub

address bulletin board

communication function, it cannot

receive faxes via a sub address

bulletin board. Check with the

recipient.

―

Is the entered sub address or

sub address password

correct?

If your entry is correct, check with the

recipient.

―

Symptom

Checkpoint

Corrective Action

Reference

Page