Lexmark W820 Service Manual - Page 89

Service Error Code Service Checks, Stacker Tray Service Check

Page 89 highlights

4025-Finisher Service Error Code Service Checks 980 - Error Code Service Check Logic control sensed that there is a communication problem between the printer and the Finisher. Step Actions and Questions Yes 1 RESET Problem Switch off the printer and the Finisher. Wait one minute, then solved switch on the printer and the Finisher Is the error code gone? 2 RESEAT Disconnect then reconnect the Finisher from the printer. Is the error code gone? Problem solved 3 FINISHER MAIN BOARD Problem Replace the Finisher Main Board. Go to "PWB Assembly- solved Main Removal" on page 4-132. Check the Stapler function. Does the Stapler function correctly? 4 MCU BOARD Problem Replace the MCU Board. Refer to the Printer Service Manual. solved Check the Stapler function. Does the Stapler function correctly? 5 The following Finisher FRUs and areas are associated with this specific problem. One or more of these FRUs or areas may have failed partially or completely. If you cannot isolate this problem using these steps, replace each FRU or troubleshoot each area listed below, one at a time, until you isolate and solve the problem. • Wiring and connectors linking the FRUs 981 - Stacker Tray Service Check Logic control sensed that there is a problem with the Stacker Tray. No Go to step 2 Go to step 3 Go to step 4 Go to step 5 Step Actions and Questions Yes No 1 STACKER TRAY INSPECTION Inspect the position of the Stacker Tray. Has the Tray actuated the Stacker Height Sensor? Go to step 3 Go to step 2 2 SENSOR TEST Go to step 4 Go to step 3 Enter Diagnostics and check the Stacker Tray Position Sensor function. Insert then remove a sheet of paper into the sensor. Does the Operator Panel LCD change between OP and CL as you insert then remove the paper? Diagnostic Information 2-29

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Diagnostic Information
2-29
4025-Finisher
Service Error Code Service Checks
980 - Error Code Service Check
Logic control sensed that there is a communication problem between the printer and the Finisher.
981 - Stacker Tray Service Check
Logic control sensed that there is a problem with the Stacker Tray.
Step
Actions and Questions
Yes
No
1
RESET
Switch off the printer and the Finisher. Wait one minute, then
switch on the printer and the Finisher
Is the error code gone?
Problem
solved
Go to step 2
2
RESEAT
Disconnect then reconnect the Finisher from the printer.
Is the error code gone?
Problem
solved
Go to step 3
3
FINISHER MAIN BOARD
Replace the Finisher Main Board. Go to
PWB Assembly-
Main Removal
on page 4-132
. Check the Stapler function.
Does the Stapler function correctly?
Problem
solved
Go to step 4
4
MCU BOARD
Replace the MCU Board. Refer to the Printer Service Manual.
Check the Stapler function.
Does the Stapler function correctly?
Problem
solved
Go to step 5
5
The following Finisher FRUs and areas are associated with
this specific problem. One or more of these FRUs or areas may
have failed partially or completely. If you cannot isolate this
problem using these steps, replace each FRU or troubleshoot
each area listed below, one at a time, until you isolate and
solve the problem.
Wiring and connectors linking the FRUs
Step
Actions and Questions
Yes
No
1
STACKER TRAY INSPECTION
Inspect the position of the Stacker Tray.
Has the Tray actuated the Stacker Height Sensor?
Go to step 3
Go to step 2
2
SENSOR TEST
Enter Diagnostics and check the Stacker Tray Position Sensor
function. Insert then remove a sheet of paper into the sensor.
Does the Operator Panel LCD change between OP and CL
as you insert then remove the pap
er?
Go to step 4
Go to step 3