Ricoh Pro 8120s User Guide - Page 200
When documents cannot be scanned properly, for [Delete Blank in [OCR
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9. Troubleshooting Messages Causes Solutions "The entered file name contains invalid character(s). Enter the file name again using any of the following 1 byte characters. " 0 to 9 " , " A to Z " , " a to z " , " . _"" The file name contains a character that cannot be used. Check the file name specified at the time of scanning. The file name specified in the Sending Scan Files to Folders function cannot contain the following characters: The file name cannot start or end with a period ".". "The program is recalled. Cannot recall the destination(s) for which access privileges are required." The program contains a destination for which the currently logged-in user does not have permission to view. For details about how to set permissions, see Security Guide . "The program is recalled. Cannot recall the destination(s) that is deleted from the address book." The destination stored in the program could not be called because it was deleted from the address book. Enter the destination directly to send data separately. "The program is recalled. Cannot recall the folder destination(s) with protection code(s)." Destinations registered in the program contain a folder destination for which the protection code is set. A destination for which the protection code is set cannot be called by the program. Cancel the protection code setting or send scanned files to the destination separately. When documents cannot be scanned properly Messages "All the pages are detected as blank. No file was created." Causes No PDF file was created because all the pages of the scanned original were detected as blank when [On] is specified for [Delete Blank Page] in [OCR Settings]. Solutions • Check whether the original is set upside down. • Change [OCR Scanned PDF: Blank Page Sensitivity] in [Scanner Features] to "Sensitivity Level 1". 192