Ricoh Pro 8120s User Guide - Page 218
When the Address Book Is Updated, programs to the exclusion
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9. Troubleshooting Messages Causes "The format of the image data is not valid. See the manual for required data." The file format of the shortcut image to be added is not supported. Solutions The file format of shortcut images to be added must be PNG. Specify the image again. When the Address Book Is Updated Messages "Updating the destination list has failed. Try again?" Causes A network error has occurred. Solutions • Check whether the server is connected. • Anti-virus programs and firewalls can prevent client computers from establishing connection with this machine. • If you are using anti-virus software, add the program to the exclusion list in the application settings. For details about how to add programs to the exclusion list, see the anti-virus software Help. • To prevent a firewall blocking the connection, register the machine's IP address in the firewall's IP address exclusion settings. For details about the procedure for excluding an IP address, see your operating system's Help. 210