Ricoh Pro 8120s User Guide - Page 218

When the Address Book Is Updated, programs to the exclusion

Page 218 highlights

9. Troubleshooting Messages Causes "The format of the image data is not valid. See the manual for required data." The file format of the shortcut image to be added is not supported. Solutions The file format of shortcut images to be added must be PNG. Specify the image again. When the Address Book Is Updated Messages "Updating the destination list has failed. Try again?" Causes A network error has occurred. Solutions • Check whether the server is connected. • Anti-virus programs and firewalls can prevent client computers from establishing connection with this machine. • If you are using anti-virus software, add the program to the exclusion list in the application settings. For details about how to add programs to the exclusion list, see the anti-virus software Help. • To prevent a firewall blocking the connection, register the machine's IP address in the firewall's IP address exclusion settings. For details about the procedure for excluding an IP address, see your operating system's Help. 210

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Messages
Causes
Solutions
"The format of the image data is
not valid. See the manual for
required data."
The file format of the shortcut
image to be added is not
supported.
The file format of shortcut
images to be added must be
PNG. Specify the image again.
When the Address Book Is Updated
Messages
Causes
Solutions
"Updating the destination list
has failed. Try again?"
A network error has occurred.
Check whether the server
is connected.
Anti-virus programs and
firewalls can prevent client
computers from
establishing connection
with this machine.
If you are using anti-virus
software, add the program
to the exclusion list in the
application settings. For
details about how to add
programs to the exclusion
list, see the anti-virus
software Help.
To prevent a firewall
blocking the connection,
register the machine's IP
address in the firewall's IP
address exclusion settings.
For details about the
procedure for excluding
an IP address, see your
operating system's Help.
9. Troubleshooting
210