Ricoh Pro 8120s User Guide - Page 212
When there is a problem connecting to the scanner, Check the network Access Mask
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9. Troubleshooting Messages Causes Solutions "No response from the scanner." The machine or client computer is not connected to the network correctly. • Check whether the machine or client computer is connected to the network correctly. • Disable the client computer's own firewall. For details about firewall, see Windows Help. "No response from the scanner." The network is crowded. Wait for a while, and then try to reconnect. "Scanner is in use for other function. Please wait." A function of the machine other than the Scanner function is being used such as the Copier function. • Wait for a while, and then reconnect. • Cancel the job that is being processed. Press the [Stop] key. Follow the instructions in the message that appears and exit the function that is running. "Scanner is not available on the The TWAIN scanner function Contact your service specified device." cannot be used on this machine. representative. "Scanner is not ready. Check the scanner and the options." The ADF cover is open. Check whether the ADF cover is closed. "The name is already in use. Check the registered names." You tried to register a name that Use another name. is already in use. When there is a problem connecting to the scanner Messages Causes "Cannot connect to the scanner. An access mask is set. Check the network Access Mask settings in User Tools." Solutions For details about an access mask, contact your administrator. 204