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Chp.10: Troubleshooting

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Troubleshooting 10 This chapter contains information to help you solve problems you may have when using the MultiPASS C5000. It includes: r Paper jams r LCD messages r Printing problems r Faxing problems r Telephone problems r Copying problems r Technical notes r Memory Clear Report If you have a problem with your MultiPASS C5000 and you cannot resolve it by referring to the information in this chapter, contact the Canon Computer Systems Customer Care Center. See page 1-4 for details. Canon's support personnel are trained in the technical support of Canon's products and should be able to help you with your problem. If your printer requires service, they can provide you with the telephone number of your local Canon Authorized Service Facility (ASF). N Attempting to repair the MultiPASS C5000 yourself may void the limited warranty as to that repair. See the limited warranty card for details. Troubleshooting Chapter 10 Troubleshooting 10-1

Section	Page
Chp.1: Introduction	15
Supplies and Accessories	16
BJ Cartridges and BJ Tanks	16
Canon Specialty Papers	17
Getting Help From Canon	18
Servicing the MP-C5000	19
Important Safety Instructions	19
Main Components of the MP-C5000	21
Front View	21
Back View	22
Inside the Printer Area	22
Using the Operator Panel	23
Special Function Buttons	25
Loading Paper in the Sheet Feeder	26
Preparing Documents for Faxing, Copying, or Scanning	27
Loading the Document	28
Adding Pages to the Document	30
Setting the Document Feed Lever	30
Identifying your Documents	31
Chp.2: Printing With the MP C5000	33
Paper Handling	34
Selecting Paper Types	34
Paper Guidelines	36
Installing a Printer Driver	36
Printing a Document	37
Printer Setup Within Windows	38
Opening the Printer Properties Dialog Box in Windows 95	38
Using the Printer Driver in Windows 95	38
Using the Windows Tabs	39
Specifying Your Printing Options	41
Recommended Graphics Settings	42
Using the Setup Analyzer	43
Printing Speed Versus Color	44
For Quick Color Printing	44
For High Quality Color Printing	44
For Monochrome Printing	45
Other Ways to Improve Print Speed in Windows	45
Setting the Paper Thickness Lever	47
Printer Settings for Various Print Media	49
Loading Paper	50
Automatically Feeding Paper	50
Auto Feed Guidelines	52
Manually Feeding Paper	54
Printing On Envelopes	56
Using Canon's Specialty Papers	59
Specialty Paper Guidelines	59
High Resolution Paper HR-101	61
Fabric Sheet FS-101	64
Chp.3: Using the MultiPASS Desktop Manager	66
Starting the MultiPASS Desktop Manager	67
Windows 95 Users	67
Exploring the MultiPASS Desktop Manager Window	68
Closing the Desktop Manager	70
Using the Desktop Manager Folders	71
System-defined Folders	71
User-defined Folders	72
Viewing Documents in the Desktop Manager	73
Sorting the Documents in the List	74
Setting Up the Address Book	74
Working With Address Book Entries	76
Importing an Address Book	80
Exporting the Address Book	82
Setting Up Your Speed Dial Assignments	83
Assigning an Individual Recipient to a Speed Dial Code	84
Defining a Group Speed Dial Code	85
Using the Fax Log	86
Displaying the Fax Log	86
Viewing a Fax Listed in the Fax Log	87
Printing the Fax Log	87
Chp.4: Sending Faxes With the MP C5000	88
Sending a Document	89
Regular Dialing	89
Automatic Dialing	91
Sending a Document Using Group Dialing	93
Redialing	94
Resending a Fax After an Error	95
Manual Sending	96
Messages Displayed During Sending	97
Cancel Sending	97
Sending a Document to More Than One Location	98
Transmitting the Document	98
Adjusting the Quality of Your Faxes	100
Setting the Resolution	100
Setting the Contrast	102
Sending PC Faxes	103
Sending a PC Fax From a Windows Application	103
Creating a Fax Memo in the MultiPASS Desktop Manager	107
Designing a Fax Cover Page	107
Preparing the Cover Page Background	108
Opening the Cover Page Designer	109
Using the Cover Page Designer	110
Creating a New Cover Page	111
Editing an Existing Cover Page	115
Deleting a Cover Page	116
Printing a Fax Cover Page	116
Chp.5: Receiving Faxes	120
Receiving Documents	120
Receiving Documents Automatically-Fax Only Mode	121
Receiving Both Documents and Telephone Calls Automatically-Fax/Tel Mode	121
Receiving Documents Manually-Manual Mode	122
Using an Answering Machine-Ans. Machine Mode	123
Printing Documents Received in Memory	124
Receiving While Copying, Printing, or Registering	125
Receiving Faxes to the MultiPASS Desktop Manager	126
Receiving a Fax Into the In Box	126
Printing a Received Fax When Your Computer Is Off	127
Using the Distinctive Ring Pattern Detection (DRPD) Feature	128
Types of Ring Patterns	128
How DRPD Responds to Calls	129
Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature	129
Chp.6: Scanning and Copying With the MP C5000	130
Setting the Document Feed Lever	130
Scanning With the MP-C5000	131
Using Pagis to Scan	131
Scanning a Document Into the MultiPASS Desktop Manager	133
Scanning From a Windows Application	138
Copying Documents Using the Operator Panel	139
Copying Documents Using Pagis	142
Chp.7: Working With Documents in the Desktop Manager	144
Managing Your Documents in the Desktop Manager	145
Selecting Documents in the Desktop Manager	145
Printing a Document in the Desktop Manager	145
Working With Jobs in the Out Box Folder	146
Creating a Folder	150
Moving a Document	150
Renaming a Document or Folder	151
Deleting a Document or Folder	151
Emptying the Trash Folder	152
Importing a Document	152
Exporting a Document	153
Attaching a Document to Electronic Mail (E-mail)	153
Annotating a Document	154
Features of the Document Viewer Window	156
Adjusting Your View of the Document	158
Adding Annotations to Your Document	161
Revising Your Annotations	165
Saving All or Part of a Base Page of Your Document	167
Removing an Annotation	168
Exporting the Document	168
Adjusting the Document Viewer Default Options	169
Chp.8: Setup and Other Utilities in the Desktop Manager	170
Setting Up MP-C5000 Options in the Desktop Manager	171
Setting Up Preferences	172
Setting Up Send Fax Options	173
Setting Up Receive Fax Options	176
Setting Up Speed Dial Assignments	180
Making a Phone Call From the Desktop Manager	181
Using the Status Monitor	183
Opening the Status Monitor	183
Using the Minimized Status Monitor	183
Status Messages	184
Closing the MultiPASS Background	185
Removing MultiPASS Background From StartUp	186
Restarting the MultiPASS Background	187
Adding MultiPASS Background to StartUp	187
Disconnecting the MP-C5000	188
Using the MultiPASS Diagnostics	188
Uninstalling the Desktop Manager	189
Chp.9: Maintaining the MP C5000	191
MP-C5000 Guidelines	192
Routine Maintenance	193
Cleaning Inside the MP-C5000	193
Cleaning the Scanner Components	194
Printing the Nozzle Check	197
Cleaning the BJ Cartridge Print Head	198
BJ Cartridge Guidelines	199
BJ Cartridge an BJ Tank Maintenance	200
Using Ink	201
Replacing the BJ Cartridge	201
Replacing a BJ Tank in the BC-21e Color BJ Cartridge	206
Storing a BJ Cartridge	209
Transporting the MP-C5000	210
Chp.10: Troubleshooting	213
Paper Jams	215
Jams in the Automatic Document Feeder (ADF)	215
Jams in the Sheet Feeder	217
LCD Messages	218
Printing Problems	223
Print Quality Problems	226
Color Printing and Copying Problems	228
Paper Feeding Problems	229
Faxing Problems	231
Telephone Problems	235
Copying Problems	235
General Problems	236
Technical Notes	237
Using Other Bi-directional Devices	237
MultiPASS Hardware Cannot Initialize	237
Memory Clear Report	238
App.A: Specifications	239
App.B: Using the MP C5000 as a Stand-Alone Fax	251