Canon MultiPASS C5000 User Manual - Page 233

Problem Cannot receive a fax automatically Cause The MultiPASS may not be set to receive automatically. The MultiPASS may have a document stored in memory. The MultiPass Desktop Manager may have received the fax. An error may have occured during reception. The sheet feeder may be empty. The telephone line may not be connected properly. The MultiPASS is printing a document. The MultiPASS does not switch automatically between telephone and fax transmissions The MultiPASS may not be in Fax/Tel mode. There may be a document in memory. An error may have occured during reception. The sheet feeder may be empty. The sending fax may not send the CNG signal that tells the MultiPASS that the incoming signal is a fax. Solution To receive faxes automatically, the Receive mode must be Fax Only, Fax/Tel, or Ans. Machine mode. Print out any document stored in memory. (See page 5-5.) Check the In Box in the Desktop Manager. Check the LCD for an error message. See page 10-6. Make sure paper is loaded in the sheet feeder. Make sure all phone line connections are secure. The incoming fax is stored in memory and will print when the print job is complete. For the MultiPASS C5000 to switch automatically between telephone and fax reception, the Receive mode must be set to Fax/Tel mode. Make sure you have printed out any documents in memory. Check the LCD for an error message. See page 10-6. Make sure paper is loaded in the sheet feeder. Some fax units cannot send the CNG signal that tells your MultiPASS the incoming signal is from a fax. In such cases, you will have to receive the document manually. Troubleshooting Chapter 10 Troubleshooting 10-21