Canon MultiPASS C5000 User Manual - Page 223

Printing Problems Problem The ALARM light comes on and the MultiPASS C5000 beeps while printing Data from computer is not printed Cause The MultiPASS may have a paper jam. Solution Clear any paper jams. See page 10-3. If the MultiPASS has no paper jam, unplug it, wait 5 seconds, then plug it in again. If the problem is fixed, the ALARM light will be off, the BJ cartridge will move to its home position, and the LCD display will show the date and Receive Mode (Standby Mode). If the ALARM light stays on, call the Customer Care Center. See page 1-4. The power cord may not be plugged in securely. The interface cable may not be securely connected to the MultiPASS and the computer. The interface cable may not be the correct type. The MultiPASS or computer may have been turned on when you connected the interface cable. The orange tape may not be removed from the BJ cartridge. The BJ cartridge may not have been installed properly. Check that the power cord is plugged securely into the unit and into the wall outlet. If the MultiPASS is plugged into a power strip, make sure the power strip is plugged in and turned on. Check the interface cable connection. Make sure the cable is a bi-directional parallel interface cable less than 6.6 feet in length. Unplug the MultiPASS and turn off the computer. Plug the unit back in and turn the computer back on again. Be sure to remove the tape from the BJ cartridge when you install it. See page 9-14. Make sure the BJ cartridge is installed correctly. See page 9-11. Troubleshooting Chapter 10 Troubleshooting 10-11