Canon MultiPASS C5000 User Manual - Page 235

Telephone Problems Problem You cannot dial The phone disconnects while you are talking on the line Cause The telephone line may not be connected properly. The unit may not be getting power. The MultiPASS may not be set for the type of telephone line in use (pulse/tone). The MultiPASS may not be plugged in properly. If the MultiPASS is in Answer Machine Mode and Silent Receive is enabled, the unit will switch to fax receive mode when it detects a period of silence. Solution Be sure the telephone line is correctly connected to the MultiPASS (see your Setup Guide). Make sure the power cord is connected to the MultiPASS and to an AC outlet; make sure the AC outlet has power. If you have a pulse line, be sure the MultiPASS is set for pulse dialing (see page 8-4). Make sure the MultiPASS is plugged in correctly. Disable the Silent Receive option on the Receive Fax tab of the Desktop Manager. Copying Problems Problem The MultiPASS will not make a copy Cause The MultiPASS may have a BC-21e Color BJ Cartridge installed, and its black BJ tank may be empty. The MultiPASS may have a BC-22e Photo BJ Cartridge or BC-29F Neon BJ Cartridge installed. Solution Replace the empty BJ tank. See page 9-16. The MultiPASS will not make copies when the BC-22e Photo BJ Cartridge or the BC-29F Neon BJ Cartridge is installed. Replace the cartridge with a BC-21e Color BJ Cartridge or BC-20 Black BJ Cartridge. The telephone may be off hook. Make sure the telephone is in its cradle. Troubleshooting Chapter 10 Troubleshooting 10-23