Home » Canon Manuals » Printers » Canon MultiPASS C5000 » Manual Viewer

Canon MultiPASS C5000 User Manual - Page 219

Message, Error Code, Cause, Action, The MultiPASS is

View all Canon MultiPASS C5000 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 219 highlights

Message CHANGE CARTRIDGE CHECK DOCUMENT CHECK PAPER CHECK PRINTER CLEAR PAPER JAM COMMUNICATING PLEASE WAIT DIALING Error Code #052 #001 - - - - Cause Action The BJ cartridge is empty or its ink has dried out. The document is jammed in the ADF. The size of the paper in the sheet feeder and that specified in the MultiPASS setup are different. The sheet feeder is empty or paper is jammed. There may be an obstruction that is not allowing the cartridge mechanism to move right or left. The BJ cartridge may be defective. There is a paper jam or the sheet feeder is empty. You tried to send a fax using Manual mode when the MultiPASS was already sending a fax from memory. The MultiPASS is dialing the receiving fax machine. Replace the BJ cartridge. The unit will then print any documents received in memory. Remove the document you are trying to send or copy and start again. Set the correct paper size in the Receive Fax dialog box of the Setup Options in the MultiPASS Desktop Manager (see page 8-7). Add paper to the sheet feeder or check for a jam. Then try to print again. Check for a paper clip, paper jam, or the plastic orange cap off the BJ cartridge. Press STOP and try your operation again. Press STOP. Reinstall the cartridge and try your operation again. In either case, if the error does not clear, try unplugging the unit. Wait several minutes, then plug it back in. Also, try installing a new BJ cartridge. Remove any paper from the sheet feeder. Clear the paper jam (see page 10-5). Then reload paper in the sheet feeder. Press RESUME or STOP. Wait until the fax is sent, or use memory sending. Press STOP if you want to cancel the transmission. Troubleshooting Chapter 10 Troubleshooting 10-7

Section	Page
Chp.1: Introduction	15
Supplies and Accessories	16
BJ Cartridges and BJ Tanks	16
Canon Specialty Papers	17
Getting Help From Canon	18
Servicing the MP-C5000	19
Important Safety Instructions	19
Main Components of the MP-C5000	21
Front View	21
Back View	22
Inside the Printer Area	22
Using the Operator Panel	23
Special Function Buttons	25
Loading Paper in the Sheet Feeder	26
Preparing Documents for Faxing, Copying, or Scanning	27
Loading the Document	28
Adding Pages to the Document	30
Setting the Document Feed Lever	30
Identifying your Documents	31
Chp.2: Printing With the MP C5000	33
Paper Handling	34
Selecting Paper Types	34
Paper Guidelines	36
Installing a Printer Driver	36
Printing a Document	37
Printer Setup Within Windows	38
Opening the Printer Properties Dialog Box in Windows 95	38
Using the Printer Driver in Windows 95	38
Using the Windows Tabs	39
Specifying Your Printing Options	41
Recommended Graphics Settings	42
Using the Setup Analyzer	43
Printing Speed Versus Color	44
For Quick Color Printing	44
For High Quality Color Printing	44
For Monochrome Printing	45
Other Ways to Improve Print Speed in Windows	45
Setting the Paper Thickness Lever	47
Printer Settings for Various Print Media	49
Loading Paper	50
Automatically Feeding Paper	50
Auto Feed Guidelines	52
Manually Feeding Paper	54
Printing On Envelopes	56
Using Canon's Specialty Papers	59
Specialty Paper Guidelines	59
High Resolution Paper HR-101	61
Fabric Sheet FS-101	64
Chp.3: Using the MultiPASS Desktop Manager	66
Starting the MultiPASS Desktop Manager	67
Windows 95 Users	67
Exploring the MultiPASS Desktop Manager Window	68
Closing the Desktop Manager	70
Using the Desktop Manager Folders	71
System-defined Folders	71
User-defined Folders	72
Viewing Documents in the Desktop Manager	73
Sorting the Documents in the List	74
Setting Up the Address Book	74
Working With Address Book Entries	76
Importing an Address Book	80
Exporting the Address Book	82
Setting Up Your Speed Dial Assignments	83
Assigning an Individual Recipient to a Speed Dial Code	84
Defining a Group Speed Dial Code	85
Using the Fax Log	86
Displaying the Fax Log	86
Viewing a Fax Listed in the Fax Log	87
Printing the Fax Log	87
Chp.4: Sending Faxes With the MP C5000	88
Sending a Document	89
Regular Dialing	89
Automatic Dialing	91
Sending a Document Using Group Dialing	93
Redialing	94
Resending a Fax After an Error	95
Manual Sending	96
Messages Displayed During Sending	97
Cancel Sending	97
Sending a Document to More Than One Location	98
Transmitting the Document	98
Adjusting the Quality of Your Faxes	100
Setting the Resolution	100
Setting the Contrast	102
Sending PC Faxes	103
Sending a PC Fax From a Windows Application	103
Creating a Fax Memo in the MultiPASS Desktop Manager	107
Designing a Fax Cover Page	107
Preparing the Cover Page Background	108
Opening the Cover Page Designer	109
Using the Cover Page Designer	110
Creating a New Cover Page	111
Editing an Existing Cover Page	115
Deleting a Cover Page	116
Printing a Fax Cover Page	116
Chp.5: Receiving Faxes	120
Receiving Documents	120
Receiving Documents Automatically-Fax Only Mode	121
Receiving Both Documents and Telephone Calls Automatically-Fax/Tel Mode	121
Receiving Documents Manually-Manual Mode	122
Using an Answering Machine-Ans. Machine Mode	123
Printing Documents Received in Memory	124
Receiving While Copying, Printing, or Registering	125
Receiving Faxes to the MultiPASS Desktop Manager	126
Receiving a Fax Into the In Box	126
Printing a Received Fax When Your Computer Is Off	127
Using the Distinctive Ring Pattern Detection (DRPD) Feature	128
Types of Ring Patterns	128
How DRPD Responds to Calls	129
Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature	129
Chp.6: Scanning and Copying With the MP C5000	130
Setting the Document Feed Lever	130
Scanning With the MP-C5000	131
Using Pagis to Scan	131
Scanning a Document Into the MultiPASS Desktop Manager	133
Scanning From a Windows Application	138
Copying Documents Using the Operator Panel	139
Copying Documents Using Pagis	142
Chp.7: Working With Documents in the Desktop Manager	144
Managing Your Documents in the Desktop Manager	145
Selecting Documents in the Desktop Manager	145
Printing a Document in the Desktop Manager	145
Working With Jobs in the Out Box Folder	146
Creating a Folder	150
Moving a Document	150
Renaming a Document or Folder	151
Deleting a Document or Folder	151
Emptying the Trash Folder	152
Importing a Document	152
Exporting a Document	153
Attaching a Document to Electronic Mail (E-mail)	153
Annotating a Document	154
Features of the Document Viewer Window	156
Adjusting Your View of the Document	158
Adding Annotations to Your Document	161
Revising Your Annotations	165
Saving All or Part of a Base Page of Your Document	167
Removing an Annotation	168
Exporting the Document	168
Adjusting the Document Viewer Default Options	169
Chp.8: Setup and Other Utilities in the Desktop Manager	170
Setting Up MP-C5000 Options in the Desktop Manager	171
Setting Up Preferences	172
Setting Up Send Fax Options	173
Setting Up Receive Fax Options	176
Setting Up Speed Dial Assignments	180
Making a Phone Call From the Desktop Manager	181
Using the Status Monitor	183
Opening the Status Monitor	183
Using the Minimized Status Monitor	183
Status Messages	184
Closing the MultiPASS Background	185
Removing MultiPASS Background From StartUp	186
Restarting the MultiPASS Background	187
Adding MultiPASS Background to StartUp	187
Disconnecting the MP-C5000	188
Using the MultiPASS Diagnostics	188
Uninstalling the Desktop Manager	189
Chp.9: Maintaining the MP C5000	191
MP-C5000 Guidelines	192
Routine Maintenance	193
Cleaning Inside the MP-C5000	193
Cleaning the Scanner Components	194
Printing the Nozzle Check	197
Cleaning the BJ Cartridge Print Head	198
BJ Cartridge Guidelines	199
BJ Cartridge an BJ Tank Maintenance	200
Using Ink	201
Replacing the BJ Cartridge	201
Replacing a BJ Tank in the BC-21e Color BJ Cartridge	206
Storing a BJ Cartridge	209
Transporting the MP-C5000	210
Chp.10: Troubleshooting	213
Paper Jams	215
Jams in the Automatic Document Feeder (ADF)	215
Jams in the Sheet Feeder	217
LCD Messages	218
Printing Problems	223
Print Quality Problems	226
Color Printing and Copying Problems	228
Paper Feeding Problems	229
Faxing Problems	231
Telephone Problems	235
Copying Problems	235
General Problems	236
Technical Notes	237
Using Other Bi-directional Devices	237
MultiPASS Hardware Cannot Initialize	237
Memory Clear Report	238
App.A: Specifications	239
App.B: Using the MP C5000 as a Stand-Alone Fax	251

Match case Limit results 1 per page

Troubleshooting

Message

Error Code

Cause

Action

CHANGE CARTRIDGE

#052

The BJ cartridge is

Replace the BJ cartridge.

empty or its ink has

The unit will then

dried out.

print any documents

received in memory.

CHECK DOCUMENT

#001

The document is

Remove the document

jammed in the ADF.

you are trying to send or

copy and start again.

CHECK PAPER

The size of the paper

Set the correct paper

in the sheet feeder and

size in the Receive Fax

that specified in the

dialog box of the

MultiPASS setup are

Setup Options in the

different.

MultiPASS Desktop

Manager (see page 8-7).

The sheet feeder is

Add paper to the sheet

empty or paper is

feeder or check for a

jammed.

jam. Then try to print

again.

CHECK PRINTER

—

There may be an

Check for a paper clip,

obstruction that is not

paper jam, or the plastic

allowing the cartridge

orange cap off the BJ

mechanism to move

cartridge. Press

STOP

right or left.

and try your operation

again.

The BJ cartridge may be

Press

STOP

. Reinstall

defective.

the cartridge and try

your operation again.

In either case, if the

error does not clear, try

unplugging the unit.

Wait several minutes,

then plug it back in.

Also, try installing a new

BJ cartridge.

CLEAR PAPER JAM

—

There is a paper jam

Remove any paper from

or the sheet feeder is

the sheet feeder. Clear

empty.

the paper jam (see page

10-5). Then reload paper

in the sheet feeder. Press

RESUME

STOP

COMMUNICATING

—

You tried to send a fax

Wait until the fax is

PLEASE WAIT

using Manual mode

sent, or use memory

when the MultiPASS

sending.

was already sending

a fax from memory.

DIALING

—

The MultiPASS is

Press

STOP

if you

dialing the receiving

want to cancel the

fax machine.

transmission.

Chapter 10

Troubleshooting

10-7