HP J5780 User Guide - Microsoft Windows
HP J5780 - Officejet All-in-One Color Inkjet Manual
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- HP J5780 | User Guide - Microsoft Windows - Page 1
HP Officejet J5700 UIser Guide User Gui - HP J5780 | User Guide - Microsoft Windows - Page 2
the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. The Hewlett-Packard Company shall not be liable for incidental - HP J5780 | User Guide - Microsoft Windows - Page 3
information...9 3 HP All-in-One overview The HP All-in-One at a glance 11 Control panel features...12 Text and symbols...13 Enter text using the keypad on the control panel 13 Available symbols for dialing fax numbers 14 Use the software...15 Connection information...16 Supported connection types - HP J5780 | User Guide - Microsoft Windows - Page 4
office 25 Select your fax setup case 27 Case A: Separate fax line (no voice calls received 29 Case B: Set up the HP All-in-One with DSL 29 Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line 31 Case D: Fax with a distinctive ring service paper Load originals...55 Load an original - HP J5780 | User Guide - Microsoft Windows - Page 5
margins...62 Papers to avoid...62 Load paper...63 Load full-size paper...63 Load 10 x 15 cm (4 x 6 inch) photo paper 66 Load index cards...67 Load envelopes...68 Avoid paper jams...68 7 Print from your computer Print from a software application 71 Change the print settings...72 Windows users...72 - HP J5780 | User Guide - Microsoft Windows - Page 6
IP phone 99 Print reports...100 Print fax confirmation reports 100 Print fax error reports...101 Print the fax log...101 Print other reports...102 Stop faxing...103 11 Maintain the HP All-in-One Clean the HP All-in-One...105 Clean the glass...105 Clean the lid backing...105 Clean the exterior - HP J5780 | User Guide - Microsoft Windows - Page 7
troubleshooting...170 Copy troubleshooting...223 Scan troubleshooting...232 Device update...237 Errors...238 Device messages...239 File messages...243 Supported file types for the HP All-in-One 244 General user messages 244 Paper messages...246 Power and connection messages 248 Print cartridge - HP J5780 | User Guide - Microsoft Windows - Page 8
Paper specifications...266 Paper tray capacities...266 Paper sizes...266 Print margin specifications 267 Print specifications...267 Copy specifications...268 Fax specifications...268 Scan (European Economic Area 274 HP Officejet J5700 All-in-One series declaration of conformity 275 Index...277 6 - HP J5780 | User Guide - Microsoft Windows - Page 9
up the HP All-in-One • How do I? • Load originals and load paper • Print from your computer • Use the fax features • Use the copy features • Use the scan features • Maintain the HP All-in-One • Troubleshooting • Order supplies • HP warranty and support • Technical information HP Officejet J5700 All - HP J5780 | User Guide - Microsoft Windows - Page 10
Chapter 1 8 HP Officejet J5700 All-in-One series Help - HP J5780 | User Guide - Microsoft Windows - Page 11
Setup Poster provides instructions for setting up your HP All-in-One and installing software. Make sure you follow the steps in the Setup Poster in order. www.hp.com/support User Guide This User Guide contains information on how to use your HP All-in-One, including troubleshooting tips and step - HP J5780 | User Guide - Microsoft Windows - Page 12
Chapter 2 10 Find more information - HP J5780 | User Guide - Microsoft Windows - Page 13
control panel functions. This section contains the following topics: • The HP All-in-One at a glance • Control panel features • Text and symbols • Use the software • Connection information The HP All-in-One at a glance Label 1 2 3 4 5 6 7 Description Automatic document feeder Control panel Control - HP J5780 | User Guide - Microsoft Windows - Page 14
panel features The following diagram and related table provide a quick reference to the HP All-in-One control panel features. Label 1 2 3 4 5 6 7 8 9 10 Attention light: When blinking, the attention light indicates an error that requires your attention has occurred. Setup/?: Presents the Setup - HP J5780 | User Guide - Microsoft Windows - Page 15
white copy job. Start Copy Color: Starts a color copy job. Start Scan: Starts a scan job and sends it to the destination you selected using the Scan To button. Scan To: Presents the Scan To menu for selecting a scan destination. Power: Turns the HP All-in-One on or off. The On button is lit when the - HP J5780 | User Guide - Microsoft Windows - Page 16
Depending on your language and country/region setting, other characters might be available in addition to the ones shown on the keypad. 2. After the correct letter appears, wait for the cursor to advance header name, speed dial names, speed dial numbers, fax or 14 HP All-in-One overview - HP J5780 | User Guide - Microsoft Windows - Page 17
phone numbers Use the software You can use the HP Solution Center Software (Windows) or HP Photosmart Studio (Mac) Software (Mac) to access many features not available from the control panel. The software is installed on your computer when you set up the HP All-in-One. For further information, see - HP J5780 | User Guide - Microsoft Windows - Page 18
computers for best performance Supported software features Setup instructions USB connection One computer connected with a USB cable to the rear USB of the HP All-inOne. All features are supported. Follow the Setup Poster for detailed instructions. Windows printer sharing Up to five - HP J5780 | User Guide - Microsoft Windows - Page 19
to as clients, have access only to the print features. All other functions must be performed on the host computer. For more information on enabling Windows printer sharing, refer to the user guide that came with your computer or the - HP J5780 | User Guide - Microsoft Windows - Page 20
Chapter 3 18 HP All-in-One overview - HP J5780 | User Guide - Microsoft Windows - Page 21
set. This section contains the following topics: • General preferences • Fax preferences General preferences Before you begin using the HP All-in-One, you should review and, if necessary, adjust the general device settings described in this section. This section contains the following topics: • Set - HP J5780 | User Guide - Microsoft Windows - Page 22
date and time stamp on the fax header is a legal requirement. If the HP All-in-One loses power for more than 72 hours, you might need to reset the right to left on the display. For example, if the message is "Aligning cartridges, please wait.", it will not completely fit in the display and will need - HP J5780 | User Guide - Microsoft Windows - Page 23
messages, such as low ink warnings and error messages, do still appear. Restore the factory defaults You can restore the current settings to what they were when you purchased the HP Allin-One. NOTE: Restoring the factory defaults will not affect any changes you made to scan settings and the language - HP J5780 | User Guide - Microsoft Windows - Page 24
3. This selects Advanced Fax Setup and then selects No Answer Redial. 3. Press to select Redial or No Redial. 4. Press OK. Adjust the volume The HP All-in-One provides three levels for adjusting the ring and speaker volume. The ring volume is the volume of the phone rings. The speaker volume is - HP J5780 | User Guide - Microsoft Windows - Page 25
supported in all countries/regions. If it is not supported one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems - HP J5780 | User Guide - Microsoft Windows - Page 26
the answer mode and fax header information. You can access the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac) through the software you installed with the HP All-in-One. After you run the Fax Setup Wizard (Windows) or Fax Setup Utility (Mac), follow the procedures in this section to complete - HP J5780 | User Guide - Microsoft Windows - Page 27
successfully, you need to know what types of equipment and services (if any) share the same phone line with the HP All-in-One. This is important because you might need to connect some of your existing office equipment directly to the HP All-in-One, and you might also need to change some fax settings - HP J5780 | User Guide - Microsoft Windows - Page 28
answers voice calls at the same phone number you will use for fax calls on the HP All-in-One? ❑ Yes, I have an answering machine. ❑ No. Please continue answering questions. 7. Do you subscribe to a voice mail service through your telephone company at the same phone number you will use for fax calls - HP J5780 | User Guide - Microsoft Windows - Page 29
wall jack and the other end to the port labeled 1-LINE on the back of the HP All-in-One. If you use another phone cord, you might experience problems sending and receiving faxes. Other equipment/services sharing your fax line Recommended fax setup for Recommended fax setup for parallel-type phone - HP J5780 | User Guide - Microsoft Windows - Page 30
www.hp.es/faxconfig www.hp.nl/faxconfig www.hp.be/fr/faxconfig www.hp.be/nl/faxconfig www.hp.pt/faxconfig www.hp.se/faxconfig www.hp.fi/faxconfig www.hp.dk/faxconfig www.hp.no/faxconfig www.hp.com/ie/faxconfig www.hp.com/fr/faxconfig www.hp.com/it/faxconfig 28 Finish setting up the HP All-in-One - HP J5780 | User Guide - Microsoft Windows - Page 31
HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office B: Set up the HP All-in-One with DSL If you have a DSL service through your telephone company, use the instructions in this section to - HP J5780 | User Guide - Microsoft Windows - Page 32
jack to the HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office. 3. Connect the DSL filter cord to the telephone wall jack. NOTE: If you have other office equipment or services attached to - HP J5780 | User Guide - Microsoft Windows - Page 33
you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the send or receive faxes with the HP All-in-One. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call - HP J5780 | User Guide - Microsoft Windows - Page 34
2 Use the phone cord supplied in the box with the HP All-in-One to connect to the "1-LINE" port To set up the HP All-in-One with a distinctive ring service 1. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other - HP J5780 | User Guide - Microsoft Windows - Page 35
is different from the phone cords you might already have in your home or office. 2. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: • If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes. The - HP J5780 | User Guide - Microsoft Windows - Page 36
Chapter 4 3. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: • If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes. The HP All-in-One will not be able to distinguish between fax and voice - HP J5780 | User Guide - Microsoft Windows - Page 37
different from the phone cords you might already have in your home or office. 2. Turn off the Auto Answer setting. 3. Run a fax test. You must be available to respond in person to incoming fax calls, or the HP All-in-One cannot receive faxes. Case G: Fax line shared with computer dial-up modem - HP J5780 | User Guide - Microsoft Windows - Page 38
cords you might already have in your home or office. 4. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP All-in-One will not be able to receive faxes - HP J5780 | User Guide - Microsoft Windows - Page 39
you are using your computer dialup modem to send an e-mail or access the Internet. There are two different ways to set up the HP All-in-One with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has - HP J5780 | User Guide - Microsoft Windows - Page 40
you might already have in your home or office. 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP All-in-One will not be able to receive faxes. 38 - HP J5780 | User Guide - Microsoft Windows - Page 41
the Auto Answer setting. • If you set up the HP All-in-One to answer faxes manually, you must be available to respond in person to incoming fax calls or the HP All-in-One cannot receive faxes. To set up the HP All-in-One to answer calls manually, turn off the Auto Answer setting. 7. Run a fax - HP J5780 | User Guide - Microsoft Windows - Page 42
HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office Change the Rings to Answer setting on the HP All-in-One to the maximum number of rings supported by your device. (The maximum number of - HP J5780 | User Guide - Microsoft Windows - Page 43
on the back.) Figure 4-10 Example of a parallel splitter • If your computer has two phone ports, set up the HP All-in-One as described below. Figure 4-11 Back view of the HP All-in-One 1 Telephone wall jack 2 "IN" phone port on your computer 3 "OUT" phone port on your computer 4 Telephone (optional - HP J5780 | User Guide - Microsoft Windows - Page 44
HP All-in-One, you might not be able to fax successfully. This special phone cord is different from the phone cords you might already have in your home or office setting in your modem software, the HP All-in-One will not be able on the HP All-in-One to the maximum number of rings supported by your - HP J5780 | User Guide - Microsoft Windows - Page 45
through your telephone company, set up the HP All-in-One as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person - HP J5780 | User Guide - Microsoft Windows - Page 46
cords you might already have in your home or office. 5. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP All-in-One will not be able to receive faxes - HP J5780 | User Guide - Microsoft Windows - Page 47
on the HP All-in-One. If you are unsure which setting to choose for a specific fax option, refer to the detailed fax setup instructions provided in services applicable to your office setup. Then, look up the appropriate setting in the second column. The third column describes how the HP All-in-One - HP J5780 | User Guide - Microsoft Windows - Page 48
pattern the phone company set for your fax line matches the Distinctive Ring setting on the HP All-in-One. Related topics • Set the number of rings before answering • Receive a fax manually • Change the answer ring pattern for distinctive ringing Set the answer mode The answer mode determines - HP J5780 | User Guide - Microsoft Windows - Page 49
offer a distinctive ringing feature that allows you to have several phone numbers on one phone line. When you subscribe to this service, each number will have a different ring pattern. You can set up the HP All-in-One to answer incoming calls that have a specific ring pattern. If you connect the - HP J5780 | User Guide - Microsoft Windows - Page 50
fails, review the report for information on how to fix the problem and rerun the test. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the print cartridges and load full-size paper in the - HP J5780 | User Guide - Microsoft Windows - Page 51
can edit the name or fax number in a speed dial entry from the control panel or from your computer by using the software that you installed with the HP All-in-One. To update a speed dial entry from the control panel 1. Press Setup. 2. Press 3, and then press 1. This selects Speed Dial Setup and then - HP J5780 | User Guide - Microsoft Windows - Page 52
model.) NOTE: The numbers you include in the group speed dial entry must already be set up as individual speed dial entries on the HP All-in-One. To create group speed dial entries from the control panel 1. Press Setup. 2. Press 3, and then press 2. This selects Speed Dial Setup and then selects - HP J5780 | User Guide - Microsoft Windows - Page 53
press OK to delete it. Print the speed dial list You can print a list of all the speed dial entries that you programmed on the HP All-inOne. To print the speed dial list 1. Press Setup. 2. Press 3, and then press 4. This selects Speed Dial Setup and then selects Print Speed Dial - HP J5780 | User Guide - Microsoft Windows - Page 54
Chapter 4 52 Finish setting up the HP All-in-One - HP J5780 | User Guide - Microsoft Windows - Page 55
photos and optimizing your print jobs. • How do I print borderless photos on 10 x 15 cm (4 x 6 inch) paper? • How do I get the best print quality? • How do I test my fax? • How do I manually send faxes • How do I manually receive faxes? • How do I print a fax confirmation report? How do I? 53 - HP J5780 | User Guide - Microsoft Windows - Page 56
Chapter 5 54 How do I? - HP J5780 | User Guide - Microsoft Windows - Page 57
and sizes of paper in the HP All-in-One, including letter or A4 paper, photo paper, transparencies, and envelopes. This section contains the following topics: • Load originals • Select print media • Load paper • Avoid paper jams Load originals You can load an original for a copy, fax, or scan job in - HP J5780 | User Guide - Microsoft Windows - Page 58
6 2. Slide the paper guides inward until they stop at the left and right edges of the paper. NOTE: Remove all originals from the document feeder tray before lifting the lid on the HP All-in-One. Related topics Load an original on the glass Load an original on the glass You can copy, scan, or fax - HP J5780 | User Guide - Microsoft Windows - Page 59
types and weights. • Tray 2 is designed to hold only plain paper. • Do not overload the trays. For more information, see Understand specifications for supported media. • To prevent jams, poor print quality, and other printing problems, avoid the following media: • Multipart forms • Media that is - HP J5780 | User Guide - Microsoft Windows - Page 60
longer drying time and ensures that the ink dries completely before the next page is driver. You might need to reformat existing documents to print them correctly on custom-sized media. Understand specifications for supported media Use the Understand supported sizes and Understand supported paper - HP J5780 | User Guide - Microsoft Windows - Page 61
(continued) Media size Tray 1 Borderless A4 (210 x 297 mm; 8.3 x 11.7 inches)* Borderless A5 (148 x 210 mm; 5.8 x 8.3 inches)* Borderless B5 (182 x 257 mm; 7.17 x 10.12 inches)* Envelopes U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)* A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)* DL - HP J5780 | User Guide - Microsoft Windows - Page 62
mm; 3.5 x 5 inches)* Other media Custom-sized media between 76.2 to 216 mm wide and 127 to 594 mm long Duplexer 60 Load originals and load paper ADF - HP J5780 | User Guide - Microsoft Windows - Page 63
from Japan Post only. It is not compatible with photo hagaki from Japan Post. Understand supported media types and weights Tray Tray 1 Type Paper Transparencies Photo media Labels Envelopes Cards Duplexer Paper Output-bin All supported media Weight 60 to 105 g/m2 (16 to 28 lb bond) 280 g/m2 (75 - HP J5780 | User Guide - Microsoft Windows - Page 64
on a computer running Windows, click the Advanced tab in the print driver, and select Minimize Papers to avoid Using paper that is too thin or too thick, paper that has a slick texture, or paper that stretches easily can cause paper jams. Using paper that has a heavy texture or does not accept ink - HP J5780 | User Guide - Microsoft Windows - Page 65
HP Allin-One. They can jam the HP All-in-One or repel the ink. • Multi-part forms, such as duplicate and triplicate forms. They can wrinkle or get stuck, and the ink is more likely to smear. • Envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. • Banner paper - HP J5780 | User Guide - Microsoft Windows - Page 66
Chapter 6 To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • - HP J5780 | User Guide - Microsoft Windows - Page 67
print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be - HP J5780 | User Guide - Microsoft Windows - Page 68
closed. Load 10 x 15 cm (4 x 6 inch) photo paper You can load 10 x 15 cm (4 x 6 inch) photo paper into the input tray of the HP All-in-One. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium Photo Paper. TIP: To help prevent rips, wrinkles, and curled or bent - HP J5780 | User Guide - Microsoft Windows - Page 69
is no higher than the top of the paper-width guide. 5. Replace the output tray. Related topics • Understand specifications for supported media • Set the copy paper type Load index cards You can load index cards into the input tray of the HP All-in-One to print notes, recipes, and other text. For - HP J5780 | User Guide - Microsoft Windows - Page 70
Related topics • Load 10 x 15 cm (4 x 6 inch) photo paper • Set the copy paper type Load envelopes You can load one or more envelopes into the input tray of the HP All-in-One. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format - HP J5780 | User Guide - Microsoft Windows - Page 71
snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the HP All-in-One. For more information, see Understand specifications for supported media. • Do not - HP J5780 | User Guide - Microsoft Windows - Page 72
Chapter 6 70 Load originals and load paper - HP J5780 | User Guide - Microsoft Windows - Page 73
application 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Select the HP All-in-One as the printer. If you set the HP All-in-One as the default printer, you can skip this step. The HP Allin-One will already be selected. 4. If - HP J5780 | User Guide - Microsoft Windows - Page 74
customize the print settings of the HP All-in-One to handle nearly any print task. • Windows users Windows users Before you change print settings, 1. On the File menu in your software application, click Print. 2. Make sure the HP All-in-One is the selected printer. 3. Click the button that opens the - HP J5780 | User Guide - Microsoft Windows - Page 75
HP All-in-One enables you to produce high-quality color and black-and-white copies on a variety of paper types, including transparencies. You can enlarge or reduce the size of an original to fit a specific paper from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your - HP J5780 | User Guide - Microsoft Windows - Page 76
by increments of 5 to make it easier to set a large number of copies. 5. Press Start Copy Black or Start Copy Color. Set the copy paper size You can set the paper size on the HP All-in-One. The paper size you select should match what is loaded in your input tray. To set the - HP J5780 | User Guide - Microsoft Windows - Page 77
The HP All-in-One provides three options that affect copy speed and quality: • Best produces the highest quality for all paper and eliminates The Fast setting uses less ink and extends the life of your print cartridges. To change the copy quality 1. Make sure you have paper loaded in the input tray. - HP J5780 | User Guide - Microsoft Windows - Page 78
. You can save your most frequently used settings by using the software that you installed with the HP All-in-One. Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo For the best quality when copying a photo, load photo paper in the input tray and change your copy settings for the correct - HP J5780 | User Guide - Microsoft Windows - Page 79
HP All-in-One might leave an uneven amount of white space around the edges of the paper. To resize a document from the control panel 1. Make sure you have paper To set a custom size from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on - HP J5780 | User Guide - Microsoft Windows - Page 80
in the example, Legal > Ltr 72%, might not match the percentage that appears in the display. To copy a legal-size document onto letter paper 1. Make sure you have paper loaded in the input tray. 2. Load your legal-size document print side up in the document feeder tray. Place the page in the - HP J5780 | User Guide - Microsoft Windows - Page 81
3. In the Copy area, press Menu repeatedly until Lighter / Darker appears. 4. Do one of the following: • Press to darken the copy. • Press to lighten the copy. To copy a blurred document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Position the photo on the glass so - HP J5780 | User Guide - Microsoft Windows - Page 82
Chapter 8 To copy an overexposed photo 1. Make sure you have paper loaded in the input tray. 2. Load your original photo print side down on the right front corner of the glass. Position the photo on the - HP J5780 | User Guide - Microsoft Windows - Page 83
panel of the HP All-in-One only. To use the scan features, the HP All-in-One and computer must be connected and turned on. The HP Solution Center Software (Windows) or HP Photosmart Studio (Mac) must also be installed and running on your computer prior to scanning. • On a Windows computer, look for - HP J5780 | User Guide - Microsoft Windows - Page 84
session. You can make additional changes in the HP Photosmart Premier software after the image is scanned. Edit a scanned image You can edit a scanned image using the software you installed with the HP All-in-One. You can also edit a scanned document by using your Optical Character Recognition (OCR - HP J5780 | User Guide - Microsoft Windows - Page 85
for faxing. You might have already done this as part of the initial setup, by using either the control panel or the software that came with the HP All-in-One. You can verify the fax is set up correctly by running the fax setup test from the control panel. You can access - HP J5780 | User Guide - Microsoft Windows - Page 86
before sending any faxes. TIP: You can also send a fax manually by dialing from a phone or by using the monitor dialing feature from If the device detects an original loaded in the automatic document feeder, the HP All-in-One sends the document to the number you entered. • If the device does - HP J5780 | User Guide - Microsoft Windows - Page 87
using the keypad on your phone, rather than using the keypad on the control panel of the HP All-in-One. This method of sending a fax is called manually sending a fax. When you send a fax manually, you can hear the dial tones, telephone prompts, or other sounds through the handset on your telephone - HP J5780 | User Guide - Microsoft Windows - Page 88
supported if you load your originals on the glass. You must load your originals in the document feeder tray. 2. Dial the number by using the keypad on the phone that is connected to the HP All-inOne. NOTE: Do not use the keypad on the control panel of the HP All-in-One when manually - HP J5780 | User Guide - Microsoft Windows - Page 89
The HP All-in-One scans the originals into memory and supported if you load your originals on the glass. You must load your originals in the document feeder tray. 2. In the Fax area, press Menu. The Enter Number prompt appears. 3. Enter the fax number by using the keypad, press Speed Dial or a one - HP J5780 | User Guide - Microsoft Windows - Page 90
sent in black and white and a message appears on the display. The HP All-in-One scans the originals into memory and sends the fax when the receiving fax machine the document feeder tray, and not on the glass. This feature is not supported if you load your originals on the glass. 2. In the Fax area, - HP J5780 | User Guide - Microsoft Windows - Page 91
and an error report is generated. Related topics • Set up group speed dial entries • Print fax confirmation reports Send a color original or photo fax You can fax a color original or photo from the HP All-in-One. If the HP All-in-One determines that the recipient's fax machine only supports black - HP J5780 | User Guide - Microsoft Windows - Page 92
photo, place the photo on the center of a blank letter- or A4-size sheet of paper, and then place the original on the glass. 2. In the Fax area, press Menu Yes. NOTE: If the recipient's fax machine only supports black-and-white faxes, the HP All-in-One automatically sends the fax in black and white. - HP J5780 | User Guide - Microsoft Windows - Page 93
and Standard. • Fine: provides high-quality text suitable for faxing most documents. This is the default setting. When sending faxes in color, the HP All-in-One always uses the Fine setting. • Very Fine: provides the best quality fax when you are faxing documents with very fine detail. If you choose - HP J5780 | User Guide - Microsoft Windows - Page 94
• If the device detects an original loaded in the automatic document feeder, the HP All-in-One sends the document to the number you entered. • If the device does not fax in Error Correction Mode Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur - HP J5780 | User Guide - Microsoft Windows - Page 95
to another number • Set the paper size for received faxes • Set automatic reduction for incoming faxes NOTE: If you installed a photo print cartridge for printing photos, you might want to replace it with the black print cartridge when receiving faxes. Receive a fax manually When you are on the - HP J5780 | User Guide - Microsoft Windows - Page 96
(on the 2-EXT port) • On the same phone line, but not directly connected to the HP All-in-One To receive a fax manually 1. Make sure the HP All-in-One is turned on and you have paper loaded in the input tray. 2. Remove any originals from the document feeder tray. 3. Set the Rings to Answer setting - HP J5780 | User Guide - Microsoft Windows - Page 97
-One runs out of paper), the HP All-in-One will stop answering incoming fax calls. NOTE: If Backup Fax Reception is enabled and you turn off the HP All-in-One, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the HP All-in-One was in an error - HP J5780 | User Guide - Microsoft Windows - Page 98
and requests the fax from it. The designated fax machine must be set for polling and have a fax ready to send. NOTE: The HP All-in-One does not support polling pass codes. Polling pass codes are a security feature that require the receiving fax machine to provide a pass code to the device it - HP J5780 | User Guide - Microsoft Windows - Page 99
example), the HP All-in-One will print the fax. If you set up the HP All-in-One to print error reports for received faxes, it will also print an error report. • 4, and then press 4. This selects Basic Fax Setup and then selects Fax Paper Size. 3. Press to select an option, and then press OK. Set - HP J5780 | User Guide - Microsoft Windows - Page 100
you subscribe to a caller ID service through your phone provider, you can block specific fax numbers, so the HP All-in-One does not print faxes received from fax list NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region, Junk Fax Blocker Set - HP J5780 | User Guide - Microsoft Windows - Page 101
number you want to block. • If you are done, press 2 to select No. To manually enter a number to block 1. Press Setup. 2. Press 4, and then press 7. This selects subscribe to a low-cost phone service that allows you to send and receive faxes with the HP All-in-One by using the Internet. This method - HP J5780 | User Guide - Microsoft Windows - Page 102
their Internet phone service supports faxing. If they do not support faxing, you might encounter intermittent problems when trying to send and receive faxes through the Internet. Related topics Set the fax speed Print reports You can set up the HP All-in-One to print error reports and confirmation - HP J5780 | User Guide - Microsoft Windows - Page 103
If you choose On Fax Send or Send & Receive, and scan your fax to send from memory, you can include an image error reports You can configure the HP All-in-One so that it automatically prints a report when there is an error during transmission or reception. To set the HP All-in-One to print fax error - HP J5780 | User Guide - Microsoft Windows - Page 104
manually generate reports about the HP All-in-One Error Report Lets you set up fax error reports to print automatically. Self-Test Report Prints a report to assist you in diagnosing print and alignment problems. This report also contains valuable information if you need to call HP Support service - HP J5780 | User Guide - Microsoft Windows - Page 105
supported in your country/region, Junk Fax List does not appear in the Print Report menu. Related topics • Print fax confirmation reports • Print fax error are sending or receiving. If the HP All-in-One does not stop faxing, press Cancel again. The HP All-in-One prints any pages it has already - HP J5780 | User Guide - Microsoft Windows - Page 106
Chapter 10 104 Use the fax features - HP J5780 | User Guide - Microsoft Windows - Page 107
to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges from time to time. This section provides instructions for keeping the HP All-in-One in top working condition. Perform these simple maintenance procedures as - HP J5780 | User Guide - Microsoft Windows - Page 108
: To avoid damage to the exterior of the HP All-in-One, do not use alcohol or alcohol-based cleaning products. Clean the automatic document feeder If the automatic document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers and separator pad. Lift - HP J5780 | User Guide - Microsoft Windows - Page 109
: If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. 5. Close the cover of the automatic document feeder. Clean the HP All-in-One 107 - HP J5780 | User Guide - Microsoft Windows - Page 110
the glass strip inside the automatic document feeder 1. Turn off the HP All-in-One, and unplug the power cord. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You the glass. 4. Lift the automatic document feeder mechanism. 108 Maintain the HP All-in-One - HP J5780 | User Guide - Microsoft Windows - Page 111
the ink levels from the HP Solution Center Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Services tab - HP J5780 | User Guide - Microsoft Windows - Page 112
legal unused plain white paper into the input tray. 2. Press Setup. 3. Press 2, then press 4. This selects Print Report and then selects Self-Test Report. The HP All-in-One prints a self-test report, which might indicate the source of the printing problem. A sample of the ink test area of the report - HP J5780 | User Guide - Microsoft Windows - Page 113
process, which prepares the device and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly. In addition, some residual ink is left in the cartridge after it is used. For more information see www.hp.com/go/inkusage. This section contains - HP J5780 | User Guide - Microsoft Windows - Page 114
printing problems, or even permanent damage. Replace the print cartridges Follow these instructions when the ink level is low. NOTE: When the ink level for the print cartridge is low, a message appears on the display. You can also check the ink levels by using the HP Photosmart Studio (Mac) Software - HP J5780 | User Guide - Microsoft Windows - Page 115
slot for the tri-color print cartridge 2 Print cartridge slot for the black print cartridges 4. Pull the print cartridge toward you out of its slot. 5. If you are removing the print cartridge because it is low or out of ink, recycle the print cartridge. The HP Inkjet Supplies Recycling Program is - HP J5780 | User Guide - Microsoft Windows - Page 116
pull tab (must be removed before installing) 3 Ink nozzles under tape CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. 7. Slide the new print cartridge forward into the empty slot. Then gently - HP J5780 | User Guide - Microsoft Windows - Page 117
Close the print cartridge door. 9. If you installed a new print cartridge, the print cartridge alignment process begins. 10. Make sure you have plain paper loaded in the input tray, and press OK. The HP All-in-One prints a print cartridge alignment sheet. 11. Load the print cartridge alignment sheet - HP J5780 | User Guide - Microsoft Windows - Page 118
protector. Align the print cartridges The HP All-in-One prompts you to align cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the control panel or by using the software you installed with the HP All-in-One. Aligning the print - HP J5780 | User Guide - Microsoft Windows - Page 119
sensor or print cartridge. Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. The HP All-in-One prints a print cartridge alignment sheet. 2. Load the print cartridge alignment sheet print - HP J5780 | User Guide - Microsoft Windows - Page 120
dialog box, click the Services tab, and then click Service this device. The Printer Toolbox appears. 3. Click the Device Services tab. 4. Click Align the Print Cartridges. The HP All-in-One prints a print cartridge alignment sheet. 5. Load the print cartridge alignment sheet print side down - HP J5780 | User Guide - Microsoft Windows - Page 121
To clean the print cartridges from the HP Solution Center Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the - HP J5780 | User Guide - Microsoft Windows - Page 122
the slot. NOTE: Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP Allin-One for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber - HP J5780 | User Guide - Microsoft Windows - Page 123
as described here. NOTE: Clean the area around the ink nozzles only if you continue to see streaks and smudges on your printed pages after you have already cleaned the print cartridges by using the control panel or the software you installed with the HP All-inOne. Make sure you have the following - HP J5780 | User Guide - Microsoft Windows - Page 124
into the slot. Push the print cartridge forward until it clicks into place. 8. Repeat if necessary for the other print cartridge. 9. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One. Related topics Clean the print cartridges 122 Maintain the HP All-in - HP J5780 | User Guide - Microsoft Windows - Page 125
• Errors Troubleshooting tips This section contains the following topics: • The HP All-in-One will not turn on • Communication problems over a USB connection • Information on print cartridges • Information on paper • Tips for using the automatic document feeder • Clear paper jams • Print cartridge - HP J5780 | User Guide - Microsoft Windows - Page 126
HP All-in-One still does not turn on, it might have a mechanical failure. Unplug the HP All-in-One from the power outlet and contact HP. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. 124 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 127
cable is connected properly, turn the HP All-in-One off and then on again. • If you are connecting the HP All-in-One through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. • Check other printers or scanners. You might need to disconnect older - HP J5780 | User Guide - Microsoft Windows - Page 128
have not been used for a long time. • Do not clean the print cartridges unnecessarily. This wastes ink and shortens the life of the cartridges. For more information on print cartridges, see Print cartridge troubleshooting. Information on paper The HP All-in-One is designed to work well with most - HP J5780 | User Guide - Microsoft Windows - Page 129
the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One. CAUTION: Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door. Troubleshooting tips 127 - HP J5780 | User Guide - Microsoft Windows - Page 130
it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur. 3. Close the cover of the automatic document feeder. 128 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 131
Print cartridge troubleshooting If you are experiencing problems with printing, you might have a problem with one of the print cartridges. To troubleshoot print cartridges 1. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. - HP J5780 | User Guide - Microsoft Windows - Page 132
problem persists, you might need to replace the print cartridges. For more information on print cartridges, see Print cartridge troubleshooting. Cause: The paper is too close to the print cartridge during printing. Solution: If the paper is too close to the print cartridge during printing, the ink - HP J5780 | User Guide - Microsoft Windows - Page 133
might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Paper/Quality tab. 6. In the Type is list, click the type of paper loaded in the input tray. Cause: The print or copy quality setting on the HP All-in-One is set too low. Print quality troubleshooting 131 - HP J5780 | User Guide - Microsoft Windows - Page 134
the HP All-in-One or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. Print the image using six-ink printing. To do so, install the photo print cartridge in place of the 132 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 135
and the tri-color print cartridge installed, you have a six-ink system, which provides enhanced quality photos. For more information on print cartridges, see Print cartridge troubleshooting. For more information on paper, see Understand specifications for supported media. Colors run into each - HP J5780 | User Guide - Microsoft Windows - Page 136
of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty. Cause: The print cartridges need to be cleaned. Solution: Print a self-test report to determine if there is a problem with the - HP J5780 | User Guide - Microsoft Windows - Page 137
print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be - HP J5780 | User Guide - Microsoft Windows - Page 138
to increase the amount of ink used for printing or copying. To change the print speed or quality 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens - HP J5780 | User Guide - Microsoft Windows - Page 139
each print cartridge one at a time. Do not leave a print cartridge outside the HP All-in-One for more than 30 minutes. 4. Place the print cartridge on a piece of paper with the ink nozzles facing up. 5. Lightly moisten a clean foam rubber swab with distilled water. Print quality troubleshooting 137 - HP J5780 | User Guide - Microsoft Windows - Page 140
until it clicks into place. 8. Repeat if necessary for the other print cartridge. 9. Gently close the print cartridge door and plug the power cord into the back of the HP All-in-One. Cause: The sending fax machine is having problems. Solution: Ask the sender to check their fax machine for any - HP J5780 | User Guide - Microsoft Windows - Page 141
cartridge troubleshooting. Cause: The print or copy quality setting on the HP All-in-One is set too low. Solution: Check the quality setting. Use a higher quality setting to increase the amount of ink used for printing or copying. To change the print speed or quality 1. Make sure you have paper - HP J5780 | User Guide - Microsoft Windows - Page 142
Copy Black or Start Copy Color. To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer. 4. Click the button that opens the Properties dialog box - HP J5780 | User Guide - Microsoft Windows - Page 143
, the ink applied by the HP All-inOne might not fully cover the surface of the paper. Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One. For more information on choosing paper, see Understand specifications for supported media. Print quality troubleshooting 141 - HP J5780 | User Guide - Microsoft Windows - Page 144
ink used for printing or copying. To change the print speed or quality 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP All-in-One is the selected printer on the wrong side of the paper. 142 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 145
is too fibrous, the ink applied by the HP All-inOne might not fully cover the surface of the paper. Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One. For more information on choosing paper, see Understand specifications for supported media. Cause: The glass - HP J5780 | User Guide - Microsoft Windows - Page 146
print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be - HP J5780 | User Guide - Microsoft Windows - Page 147
legal-size paper, leave the tray extender closed. Cause: The original might have been loaded incorrectly into the sending fax machine. Solution: Ask the sender to check that the fax was sent correctly. Cause: More than one type of paper is loaded in the input tray. Print quality troubleshooting 145 - HP J5780 | User Guide - Microsoft Windows - Page 148
. If the print cartridges are low or out of ink, you might need to replace the print cartridges. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the 146 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 149
cartridge troubleshooting. Cause: The sender incorrectly loaded the originals in the sending fax machine. Solution: Check with the sender to see if they correctly loaded the originals in the sending fax machine or accidentally sent a blank page. Cause: The HP All-in-One picked up two sheets of paper - HP J5780 | User Guide - Microsoft Windows - Page 150
Chapter 12 Print troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The HP All-in-One is not responding • The HP All-in-One prints meaningless characters • Nothing happens when I try to print • The - HP J5780 | User Guide - Microsoft Windows - Page 151
ink smears when printing envelopes, tuck the flaps inside the envelopes. If the problem persists, remove the black print cartridge and print with only the tri-color print cartridge installed. Borderless printing produces unexpected results Cause: Printing a borderless image from a non-HP software - HP J5780 | User Guide - Microsoft Windows - Page 152
Chapter 12 Solution: For information on clearing a paper jam, see Clear paper jams. Cause: The HP All-in-One is out of paper. Solution: Load paper in the input tray. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of - HP J5780 | User Guide - Microsoft Windows - Page 153
print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be - HP J5780 | User Guide - Microsoft Windows - Page 154
-in-One on again. Cause: The computer is not communicating with the HP All-in-One. Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP Allin-One and the computer as shown below. 152 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 155
HP All-in-One, check the status of the HP All-in-One. In the HP Solution Center Software, click Status. To print a test page 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. From the Information and Settings drop-down, select Maintain Printer. 3. Select the HP - HP J5780 | User Guide - Microsoft Windows - Page 156
All-in-One, check the status of the HP All-in-One. In the HP Solution Center Software, click Status. To print a test page 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. From the Information and Settings drop-down, select Maintain Printer. 154 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 157
(including any packing materials), and then turn the HP All-in-One on again. Cause: The HP All-in-One is out of paper. Solution: Load paper in the input tray. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. Print troubleshooting 155 - HP J5780 | User Guide - Microsoft Windows - Page 158
is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages. TIP: If - HP J5780 | User Guide - Microsoft Windows - Page 159
paper feeds through the HP All-in-One, paper loaded in the input tray. 2. Open the printer driver. 3. Click on the Advanced tab. 4. Click on Layout Option to select the order in which pages print. My document did not print Cause: The input tray is empty or there is a paper jam. Print troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 160
loaded in the input tray and that there is no paper jam. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of - HP J5780 | User Guide - Microsoft Windows - Page 161
print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be - HP J5780 | User Guide - Microsoft Windows - Page 162
, see Print cartridge troubleshooting. The margins are not printing as expected Cause: The margins are not set correctly in your software application. Solution: Check the printer margins. To check your margin settings 1. Preview your print job before sending it to the HP All-in-One. 2. Check the - HP J5780 | User Guide - Microsoft Windows - Page 163
guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size and type. Print troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 164
is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages. TIP: If - HP J5780 | User Guide - Microsoft Windows - Page 165
: To avoid paper jams, tuck the flaps inside the envelopes. Text or graphics are cut off at the edge of the page Cause: The margins are not set correctly in your software application. Solution: Make sure the margin settings for the document do not exceed the printable area of the HP All-in-One. To - HP J5780 | User Guide - Microsoft Windows - Page 166
of the document you are trying to print fits on a paper size supported by the HP All-in-One. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the HP All-in-One. 3. Check the graphics in the document to make sure that - HP J5780 | User Guide - Microsoft Windows - Page 167
print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be - HP J5780 | User Guide - Microsoft Windows - Page 168
cartridge troubleshooting. Cause: The document you are printing contains an additional blank page. Solution: Open the document file in your software application and remove any extra pages or lines at the end of the document. Cause: The HP All-in-One picked up two sheets of paper. Solution: If the HP - HP J5780 | User Guide - Microsoft Windows - Page 169
the OK button on the control panel of the HP All-in-One. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of - HP J5780 | User Guide - Microsoft Windows - Page 170
is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages. TIP: If - HP J5780 | User Guide - Microsoft Windows - Page 171
tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Print troubleshooting 169 - HP J5780 | User Guide - Microsoft Windows - Page 172
• The fax log report shows an error The HP All-in-One is having problems sending and receiving faxes Cause: The HP All-in-One is not set up properly for faxing. Solution: Follow the instructions to set up the HP All-in-One properly for faxing, based on the equipment and services you have on the same - HP J5780 | User Guide - Microsoft Windows - Page 173
the test fails, review the report for information on how to fix the problem. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the print cartridges and load full-size paper in the input tray - HP J5780 | User Guide - Microsoft Windows - Page 174
and to the telephone wall jack. For more information on using the 2-wire phone cord adaptor, see the documentation that came with it. Cause: Other office equipment (such as an answering machine or a telephone) is not set up properly with the HP All-in-One. 172 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 175
wall jack you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. Cause: The phone line connection is noisy. Phone lines with poor sound quality (noise) can cause faxing problems. Solution: If the failure was due - HP J5780 | User Guide - Microsoft Windows - Page 176
static on the line, you probably do not have a DSL filter installed, or it is installed incorrectly. Obtain a DSL filter from your DSL provider. If you already have a DSL filter, make sure it is connected correctly. Cause: Another process has caused an error in the HP All-in-One. 174 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 177
message providing information about the problem and how to solve it. If there is an error, the HP All-inOne will not send or receive a fax until the error condition is resolved. You can also check the status of the HP All-in-One by clicking Status in the HP Solution Center. For more information - HP J5780 | User Guide - Microsoft Windows - Page 178
service provider supports faxing over the Internet. If the problem persists, contact your Internet service provider. The HP All-in-One cannot send faxes, but can receive faxes Cause: The HP All-in-One is not set up properly for faxing. Solution: Follow the instructions to set up the HP All-in-One - HP J5780 | User Guide - Microsoft Windows - Page 179
review the report for information on how to fix the problem. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the print cartridges and load full-size paper is having problems. Solution: - HP J5780 | User Guide - Microsoft Windows - Page 180
mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. The HP All-in-One is having problems sending a manual fax Cause: The recipient's fax machine might not support receiving faxes manually. Solution - HP J5780 | User Guide - Microsoft Windows - Page 181
the HP All-in-One, manually, the telephone must be connected directly to the port labeled 2-EXT on the HP All-in-One , as shown below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One Fax Speed. 3. Press to select one of the following settings, and - HP J5780 | User Guide - Microsoft Windows - Page 182
manually. Load an original in the document feeder tray, or push the original farther into the tray. Once the HP Allin-One a voice mail service could be interfering paper. You can ask the recipient to check the receiving fax machine for any problems If the problem persists, turn Error Correction Mode - HP J5780 | User Guide - Microsoft Windows - Page 183
cause faxing problems. Solution: problem persists, turn Error Correction Mode (ECM) off and contact your telephone company. If the problem persists, check to see if Error Setup and then selects Error Correction Mode. 3. press Speed Dial or a one-touch speed dial button , the HP All-in-One sends the - HP J5780 | User Guide - Microsoft Windows - Page 184
cloth to prevent spotting. 4. Turn on the HP All-in-One. Cause: The receiving fax machine is having problems. Solution: To check this, try calling the service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. - HP J5780 | User Guide - Microsoft Windows - Page 185
keypad, press Speed Dial or a one-touch speed dial button to select document feeder, the HP All-in-One sends the document paper. Solution: Some fax machines cannot accept faxes larger than letter or A4 paper. Make sure the receiving fax machine can accept the paper to fit standard paper size such as - HP J5780 | User Guide - Microsoft Windows - Page 186
in the document feeder tray. 2. Slide the paper guides inward until they stop at the left and right edges of the paper. NOTE: Remove all originals from the document feeder tray before lifting the lid on the HP All-in-One. To load an original on the scanner glass 1. Remove all originals from the - HP J5780 | User Guide - Microsoft Windows - Page 187
number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, loaded in the automatic document feeder, the HP All-in-One sends the document to the number you entered with poor sound quality (noise) can cause faxing problems. Solution: If the failure was due to - HP J5780 | User Guide - Microsoft Windows - Page 188
and then selects Error Correction Mode. 3. the HP All-in-One sends service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. Cause: The Fax Speed option is set to a slow transmission speed. 186 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 189
the test fails, review the report for information on how to fix the problem. To test your fax setup from the control panel 1. Set up the HP All-in-One for faxing according to your particular home or office setup instructions. 2. Insert the print cartridges and load full-size paper in the input tray - HP J5780 | User Guide - Microsoft Windows - Page 190
the HP All-in-One to detect fax tones, and the sending fax machine might disconnect. • Your answering machine might not have enough quiet time after your outgoing message to allow the HP All-in-One to detect fax tones. This problem is most common with digital answering machines. 188 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 191
HP Allin-One, do the following: • Disconnect the answering machine and then try receiving a fax. If faxing is successful without the answering machine, the answering machine might be causing the problem connect the answering machine directly to the HP All-in-One using the port Fax troubleshooting 189 - HP J5780 | User Guide - Microsoft Windows - Page 192
answering machine. Set your answering machine to a low number of rings and the HP All-in-One to answer in the maximum number of rings supported by your device. (The maximum number of rings varies by country/region.) In the number of rings. 4. Press OK to accept the setting. 190 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 193
If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the HP All-in-One is set to All Rings. Cause: The fax signal level might not be strong enough, which can cause fax reception problems. Solution: If the HP All-in-One shares the same phone line with other - HP J5780 | User Guide - Microsoft Windows - Page 194
information on the error condition. Also, check for the following problems: • The HP All-in-One is not set up properly for faxing. For more information, see Set up the HP All-in-One for faxing. • There is no paper loaded in the input tray. • There is a paper jam. • The print cartridge door is open - HP J5780 | User Guide - Microsoft Windows - Page 195
problems: • The HP All-in-One is turned off. Press the Power button to turn on the device. • The HP All-in-One is not set up properly for faxing. For more information, see Set up the HP All-in-One for faxing. • There is no paper loaded in the input tray. • There is a paper jam. • The print cartridge - HP J5780 | User Guide - Microsoft Windows - Page 196
or prompt providing information about the problem and how to solve it. If there is an error message or prompt on the display, the HP All-in-One will not receive the fax manually until the error condition is resolved and the message is cleared. If the HP All-in-One has an alignment message, you might - HP J5780 | User Guide - Microsoft Windows - Page 197
answering machine. Set your answering machine to a low number of rings and the HP All-in-One to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this setup, the the number of rings. 4. Press OK to accept the setting. Fax troubleshooting 195 - HP J5780 | User Guide - Microsoft Windows - Page 198
After the HP All-in-One begins to receive the fax, you can hang up the phone. Cause: You have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), and the Distinctive Ring setting on the HP All-in-One does not match. 196 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 199
display for information on the error condition. Also, check for the following problems: • The HP All-in-One is not set up properly for faxing. For more information, see Set up the HP All-in-One for faxing. • There is no paper loaded in the input tray. • There is a paper jam. Fax troubleshooting 197 - HP J5780 | User Guide - Microsoft Windows - Page 200
might have received while the HP All-in-One was in an error condition. You will need HP All-in-One is turned off. Resolve any problems found. To clear the memory, you can either print or delete the faxes stored in memory. To reprint faxes in memory from the control panel 1. Make sure you have paper - HP J5780 | User Guide - Microsoft Windows - Page 201
problems: • The HP All-in-One is turned off. Press the Power button to turn on the device. • The HP All-in-One is not set up properly for faxing. For more information, see Set up the HP All-in-One for faxing. • There is no paper loaded in the input tray. • There is a paper jam. • The print cartridge - HP J5780 | User Guide - Microsoft Windows - Page 202
print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP All-in-One is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be - HP J5780 | User Guide - Microsoft Windows - Page 203
and is no higher than the top of the paper-width guide. 6. Replace the output tray. 7. Flip the tray extender up toward you. NOTE: When you use legal-size paper, leave the tray extender closed. If you have Backup Fax Reception enabled, the HP All-in-One might have stored the fax in memory upon - HP J5780 | User Guide - Microsoft Windows - Page 204
sender to resend the fax. For more information on clearing paper jams, see Clear paper jams. Cause: Another process has caused an error in the HP All-in-One. Solution: Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an - HP J5780 | User Guide - Microsoft Windows - Page 205
faxes to legal. 3. Turn off Automatic Reduction. Cause: The paper-width guide is not positioned correctly. Solution: Make sure you have paper loaded correctly. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. Fax troubleshooting 203 - HP J5780 | User Guide - Microsoft Windows - Page 206
is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages. TIP: If - HP J5780 | User Guide - Microsoft Windows - Page 207
and letter-size paper is loaded in the input tray. Solution: If a legal-size fax was sent that contained very fine detail, such as large graphics, the HP All-in-One will attempt to fit the fax on one page (if If you want to stop reprinting the faxes in memory, press Cancel. Fax troubleshooting 205 - HP J5780 | User Guide - Microsoft Windows - Page 208
to the HP All-in-One. NOTE Paper Size setting. Solution: Make sure the paper loaded in the input tray matches the Fax Paper Size setting. The computer to which I am connecting has only one phone port Cause: I am setting up the HP All-in-One HP All-in-One, has only one phone port splitter has one RJ-11 - HP J5780 | User Guide - Microsoft Windows - Page 209
side with two phone ports. 6. If your modem software is set to receive faxes to your computer automatically, turn off that setting. NOTE: If you do not turn off the automatic fax reception setting in your modem software, the HP All-in-One will not be able to receive faxes. Fax troubleshooting 207 - HP J5780 | User Guide - Microsoft Windows - Page 210
splitter. 8. Now you need to decide how you want the HP All-in-One to answer calls, automatically or manually: • If you set up the HP All-in-One to answer calls automatically, it answers all incoming calls and receives faxes. The HP All-in-One will not be able to distinguish between fax and voice - HP J5780 | User Guide - Microsoft Windows - Page 211
you might already have in your home or office. 3. Remove the white plug from the port labeled 2-EXT on the back of the HP All-inOne. 4. Using another phone cord, connect one end to the port labeled 2-EXT on the back of the HP All-in-One. Connect the other end of the phone cord - HP J5780 | User Guide - Microsoft Windows - Page 212
reception setting in your modem software, the HP All-in-One will not be able to Answer setting on the HP All-in-One to the maximum number of rings supported by your device. HP All-in-One on a shared voice/fax line with a computer dial-up modem and voice mail service, and the computer has only one - HP J5780 | User Guide - Microsoft Windows - Page 213
you might already have in your home or office. 3. Remove the white plug from the port labeled 2-EXT on the back of the HP All-inOne. 4. Using another phone cord, connect one end to the port labeled 2-EXT on the back of the HP All-in-One. Connect the other end of the phone cord - HP J5780 | User Guide - Microsoft Windows - Page 214
in your modem software, the HP All-in-One will not be on the HP All-in-One to the maximum number of rings supported by your HP All-in-One to a working telephone wall jack. Make sure you used the phone cord supplied in the box with the HP All-in-One. Connect the 2-wire phone cord 212 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 215
below. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the HP All-in-One This special 2-wire phone cord is different from the more common 4-wire phone cords you might already have in your office. Check the end of the cord and compare it to the two types of - HP J5780 | User Guide - Microsoft Windows - Page 216
print cartridges. Check the display. If the HP All-in-One is busy, wait until it completes the current task and run the fax test again. • The rear door is attached to the back of the HP All-in-One. • There are no error messages on the display. If there is an error message, resolve the problem and - HP J5780 | User Guide - Microsoft Windows - Page 217
power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. NOTE: Depending how long the HP All-in-One is unplugged, the date and time might be erased. You might need to reset the date and time later - HP J5780 | User Guide - Microsoft Windows - Page 218
a problem. After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One is cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect labeled 1-LINE on the back of the HP All-in-One. NOTE: If you use the 2-EXT - HP J5780 | User Guide - Microsoft Windows - Page 219
telephone wall jack, as shown below. 1 Telephone wall jack 2 Phone cord supplied in the box with the HP All-in-One • Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure. Cause: The "Fax Line Condition" test failed. Fax troubleshooting 217 - HP J5780 | User Guide - Microsoft Windows - Page 220
time, until you identify which piece of equipment is causing the problem. • If the Fax Line Condition Test fails without the other equipment, connect the HP All-in-One to a working phone line and continue reviewing the troubleshooting information in this section. • If you are using a phone splitter - HP J5780 | User Guide - Microsoft Windows - Page 221
the HP All-in-One directly to the telephone wall jack. • If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the test to fail. This will not cause a problem sending or receiving faxes. Try sending or receiving a test fax. Fax troubleshooting 219 - HP J5780 | User Guide - Microsoft Windows - Page 222
contact your telephone company and have them check the phone line. I am having problems faxing over the Internet using IP phone Cause: The fax over Internet Protocol (FoIP) service might not work properly when the HP All-in-One is sending and receiving faxes at high speed (33600 bps). Solution: If - HP J5780 | User Guide - Microsoft Windows - Page 223
a fax, a Fax Log report will print. Solution: Review the following table for information on the error codes in the Fax Log report. This information can help you troubleshoot any problems you encounter when using the fax features of the HP All-in-One. The table also indicates which codes are specific - HP J5780 | User Guide - Microsoft Windows - Page 224
. 322-324 Telephone line conditions were too poor to send a fax. (325-328 Error Correction Mode) 329-331 The receiving fax machine indicated one or more pages might not be readable. 332-337 (338-342 Error Correction Mode) 343 The receiving fax machine sent an unexpected communication. 344-348 - HP J5780 | User Guide - Microsoft Windows - Page 225
troubleshooting Use this section to solve these copy problems paper loaded HP All-in-One is turned off. Solution: Look on the HP All-in-One control panel to see if the display is blank, and the Power button is not lit. If these two conditions exist, the HP All-in-One is turned Copy troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 226
feeder tray to copy. If you are copying a photo, place it on the glass. Cause: The HP All-in-One might be busy copying, printing, or receiving a fax. Solution: Check the display to see if the HP All-in-One is busy. Cause: The HP All-in-One does not recognize the paper type. 224 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 227
HP All-in-One to copy onto envelopes or other papers the HP All-in-One does not support. Cause: The HP All-in-One has a paper jam. Solution: For information on clearing paper jams, see Clear paper jams your original in the document feeder tray, place the paper, print side up, in the tray as shown - HP J5780 | User Guide - Microsoft Windows - Page 228
To resize a document from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down first. 3. In the Copy area, press the Reduce/Enlarge button. 4. Do one of the following: • If you loaded your original in the document feeder tray Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 229
a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the of the document lid. To clean the glass 1. Turn off the HP All-in-One, and raise the lid. 2. Clean the glass with a soft cloth troubleshooting 227 - HP J5780 | User Guide - Microsoft Windows - Page 230
backing with a dry, soft, lint-free cloth. CAUTION: Do not use paper-based wipes, as these might scratch the backing. 4. If further cleaning is careful not to spill alcohol on the glass or exterior of the HP Allin-One, as this might damage the device. The printout is blank Cause: Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 231
you want to make a borderless copy of a very small original, scan the original into the computer, resize the image in the HP scanning software, and then print a borderless copy of the enlarged image. Cause: You are trying to make a borderless copy without using photo paper. Copy troubleshooting 229 - HP J5780 | User Guide - Microsoft Windows - Page 232
Start Copy Black or Start Copy Color. The HP All-in-One makes a 10 x 15 cm (4 x 6 inch) borderless copy of your original photo. NOTE: If you loaded tabbed paper in the photo tray, you can remove the tab from the copy of your photo once the ink has completely dried. TIP: If the output - HP J5780 | User Guide - Microsoft Windows - Page 233
of the HP Allin-One, as this might damage the device. The image is cropped when I make a borderless copy Cause: The HP All-in-One cropped some To set a custom size from the control panel 1. Make sure you have paper loaded in the input tray. 2. Load your original print side down on troubleshooting 231 - HP J5780 | User Guide - Microsoft Windows - Page 234
Reduce/Enlarge button. 4. Do one of the following: • If Scan troubleshooting Use this section to solve these scan problems: • Scan halts • Scan fails • Scan fails because of insufficient computer memory • Scan To menu does not appear • Scan To menu does not appear • Scanned image is blank • Scanned - HP J5780 | User Guide - Microsoft Windows - Page 235
HP All-in-One software might not have been installed. Solution: Insert the HP All-in-One installation CD and install the software. Cause: The software you installed with the HP All-in-One is not running. Solution: Open the software you installed with the HP All-in-One and try scanning again. Scan - HP J5780 | User Guide - Microsoft Windows - Page 236
to a computer. • If the HP All-in-One is directly connected to a computer, make sure the computer is turned on. • Restart the computer or start the software you installed with the HP All-in-One. Scanned image is blank Cause: The original is placed incorrectly on the glass. 234 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 237
load an original on the scanner glass 1. Remove all originals from the document feeder tray, and then lift the lid on the HP All-in-One. 2. Load your original print side down on the right front corner of the glass. 3. Close the lid. Scanned image is incorrectly cropped Cause: The software is set to - HP J5780 | User Guide - Microsoft Windows - Page 238
stuck on the glass or on the back of the document lid. This can cause poor-quality scans. Solution: Turn off the HP All-in-One, unplug the power cord, and use a soft cloth to wipe the glass and the back of water. Wash the backing gently to loosen debris. Do not scrub the backing. 236 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 239
not work Cause: There are several reasons why a scan might not occur: • The computer is turned off. • The HP All-in-One is not properly connected to the computer through a USB cable. • The software that came with the HP All-in-One is not installed or is not running. Solution: • Turn the computer - HP J5780 | User Guide - Microsoft Windows - Page 240
download an update for the HP All-in-One from www.hp.com/support. The file will be a self-extracting executable with the extension .exe. When you double-click the .exe file, the Device Update Wizard opens on your computer. • Use the Software Update utility, provided with the software you installed - HP J5780 | User Guide - Microsoft Windows - Page 241
, see Fax troubleshooting. Fax send failed Cause: The fax could not be completed because of a communication error, blacklisting (your number is blocked by the receiver), or a paper jam. Solution: Check the HP All-in-One for a possible paper jam and send the fax again. If the problem persists, try - HP J5780 | User Guide - Microsoft Windows - Page 242
of the software. Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Mechanism error Cause: The HP All-in-One has a paper jam. Solution - HP J5780 | User Guide - Microsoft Windows - Page 243
For more information on clearing paper jams, see Clear paper jams. To load full-size paper 1. Remove the output tray. 2. Slide the paper-width guide to its outermost position. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is - HP J5780 | User Guide - Microsoft Windows - Page 244
is idle and silent when you load paper into the input tray. If the HP All-in-One is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the device might not be in place. You could push the paper too far forward, causing the HP All-in-One to eject blank pages. TIP: If - HP J5780 | User Guide - Microsoft Windows - Page 245
then try to scan again. File messages The following is a list of file-related error messages: • Error reading or writing the file • File format not supported • Invalid file name • Supported file types for the HP All-in-One Error reading or writing the file Cause: The HP All-in-One software could not - HP J5780 | User Guide - Microsoft Windows - Page 246
the HP All-in-One The HP All-in-One software recognizes the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF. General user messages The following is a list of messages related to common user errors: • Cannot crop • Dialed fax busy • Disconnected • No scan options • Not supported - HP J5780 | User Guide - Microsoft Windows - Page 247
the HP All-in-One. No scan options Cause: You did not install the software that came with the HP All-in-One, or the software is not running. Solution: Make sure the software is installed and running. For more information, see the Setup Poster that came with the HP All-in-One. Not supported Cause - HP J5780 | User Guide - Microsoft Windows - Page 248
of paper-related error messages: • Cannot load paper from input tray • Ink is drying • Out of paper • Paper jam, misfeed or blocked carriage • Paper mismatch • Wrong paper width Cannot load paper from input tray Cause: There is not enough paper in the input tray. Solution: If the HP All-in-One is - HP J5780 | User Guide - Microsoft Windows - Page 249
the paper loaded in the HP All-in-One. Solution: Change the print setting or load the appropriate paper in the input tray. To change the print settings for the current job 1. On the File menu in your software application, click Print. 2. Make sure the HP All-in-One is the selected printer. Errors - HP J5780 | User Guide - Microsoft Windows - Page 250
software application, this button might be called Properties, Options, Printer Setup, Printer, paper, see Understand specifications for supported media. Power and connection messages The following is a list of power- and connection-related error messages: • Communication test failed • HP All-in-One - HP J5780 | User Guide - Microsoft Windows - Page 251
found Cause: The USB cable is not plugged in properly. Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below. Improper shutdown Cause: The last time - HP J5780 | User Guide - Microsoft Windows - Page 252
USB cable is securely connected to the HP All-in-One and the computer, as shown below. Print cartridge messages The following is a list of print cartridge error messages: • Low on ink • Need alignment or alignment failed • Print cartridge is missing, incorrectly installed, or not intended for your - HP J5780 | User Guide - Microsoft Windows - Page 253
unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge. To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country - HP J5780 | User Guide - Microsoft Windows - Page 254
support. Print cartridge is missing, incorrectly installed, or not intended for your device Cause: One or both of the print cartridges are not installed or are installed incorrectly. Solution: For more information on print cartridges, see Print cartridge troubleshooting. Cause: The print cartridge - HP J5780 | User Guide - Microsoft Windows - Page 255
pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: The print cartridge is defective or not intended for use in this device. Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and - HP J5780 | User Guide - Microsoft Windows - Page 256
Chapter 12 254 Troubleshooting - HP J5780 | User Guide - Microsoft Windows - Page 257
If it is not supported in your country/region, contact a local HP reseller for information about purchasing print cartridges. To order print cartridges through the HP Solution Center Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE - HP J5780 | User Guide - Microsoft Windows - Page 258
other supplies To order other supplies, such as HP All-in-One software, a copy of the Setup Poster or other 27 (0)11 8061030 1-800-474-6836 (1-800-HP-INVENT) To order supplies in other countries/regions not listed in the table, go to www.hp.com/ support. If prompted, choose your country/region, and - HP J5780 | User Guide - Microsoft Windows - Page 259
14 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP All-in-One. This section contains the following topics: • Warranty • Get support and other information from the Internet • Before you call HP customer support • Access your serial number and service ID • Call - HP J5780 | User Guide - Microsoft Windows - Page 260
in Japan, see HP Quick Exchange Service (Japan). If you need to contact HP Customer Support, do the following before you call: 1. Make sure that: a. The HP All-in-One is plugged in and turned on. b. The specified print cartridges are installed correctly. c. The recommended paper is properly loaded - HP J5780 | User Guide - Microsoft Windows - Page 261
. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Alternatively, you can ask your dealer for the HP Support Service number in your country/region. Support service is free during the warranty period; however, your standard long - HP J5780 | User Guide - Microsoft Windows - Page 262
Chapter 14 260 HP warranty and support - HP J5780 | User Guide - Microsoft Windows - Page 263
HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see Pack the HP All-in-One. Prepare the HP All-in-One for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the HP All-in-One in for service, - HP J5780 | User Guide - Microsoft Windows - Page 264
then manually slide the print carriage to the far right side to remove the print cartridges. 4. Place the print cartridges in an airtight plastic container so they will not dry out, and put them aside. Do not send them with the HP All-in-One unless the HP customer support call agent instructs you - HP J5780 | User Guide - Microsoft Windows - Page 265
that came with the HP All-in-One for instructions on how to attach your control panel faceplate. The replacement HP All-in-One might come with instructions for setting up your device. Pack the HP All-in-One Complete the following steps once you have removed the print cartridges, removed the control - HP J5780 | User Guide - Microsoft Windows - Page 266
Chapter 14 264 HP warranty and support - HP J5780 | User Guide - Microsoft Windows - Page 267
operating systems and system requirements, visit www.hp.com/support. Operating system compatibility • Windows 2000, Windows XP, Windows XP x64* (Professional and Home Editions) • Mac OS X (10.3, 10.4) • Linux NOTE: Printer and scanner drivers for Windows Server 2003 (both 32-bit and 64-bit versions - HP J5780 | User Guide - Microsoft Windows - Page 268
30 gsm) 10 N/A 8.5 x 11 inch photo N/A 40 paper 20 N/A 1 Maximum capacity. 2 Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. Paper sizes Type Paper Size Letter: 216 x 280 mm (8.5 x 11 inches) A4 - HP J5780 | User Guide - Microsoft Windows - Page 269
(continued) Type Envelopes Transparency film Premium photo paper Cards Labels Custom Print margin specifications Size Legal: 216 x 356 mm (8.5 x 14 Resolution: 1200 x 1200 dpi black, 4800 optimized dpi color or 6 ink • Method: drop-on-demand thermal inkjet • Language: Lightweight Imaging Device - HP J5780 | User Guide - Microsoft Windows - Page 270
more memory. • Manual fax send and receive. • Automatic busy redial one time (varies by model). • Confirmation and activity reports. • CCITT/ITU Group 3 fax with Error Scan specifications • Image editor included • Integrated OCR software automatically converts scanned text to editable text • Scan - HP J5780 | User Guide - Microsoft Windows - Page 271
HP All-in-One might be slightly distorted. HP HP website. Go to www.hp.com/support. Memory specifications Memory specifications: 8 MB ROM, 32 MB DDR Environmental product stewardship program This section provides information on protecting the environment; ozone production; energy consumption; paper - HP J5780 | User Guide - Microsoft Windows - Page 272
Hewlett-Packard is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. For more information, visit HP office, your household waste disposal service, or the shop - HP J5780 | User Guide - Microsoft Windows - Page 273
regulatory number should not be confused with the marketing name HP Officejet J5700 All-in-One series. Notice to users of the U.S. telephone network: maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for - HP J5780 | User Guide - Microsoft Windows - Page 274
-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4. CAUTION: Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company might - HP J5780 | User Guide - Microsoft Windows - Page 275
Pour leur propre sécurité, les utilisateurs doivent s'assurer que les prises électriques reliées à la terre de la source d'alimentation, des lignes téléphoniques et du circuit métallique d'alimentation en eau sont, le cas échéant, branchées les unes aux autres. Cette précaution est particulièrement - HP J5780 | User Guide - Microsoft Windows - Page 276
the vendor or Hewlett-Packard Company if additional product support is necessary. This dialing. In the unlikely event of problems with loop disconnect dialing, it is provided with the HP All-in-One into the wall socket (TAE 6) code N. This HP fax product can complies with ISO/IEC Guide 17050-1 and EN - HP J5780 | User Guide - Microsoft Windows - Page 277
HP Officejet J5700 All-in-One series declaration of conformity HP Officejet J5700 All-in-One series declaration of conformity 275 - HP J5780 | User Guide - Microsoft Windows - Page 278
Chapter 15 276 Technical information - HP J5780 | User Guide - Microsoft Windows - Page 279
37, 40, 43 computer modem, set up with fax 206 confirmation reports, fax 100 connection problems device not found 249 fax 170, 176, 178, 187, 193 HP All-in-One does not turn on 123 connection types supported printer sharing 16 USB 16 contrast, fax 91 control panel buttons 12 enter text and symbols - HP J5780 | User Guide - Microsoft Windows - Page 280
245 distinctive ringing 32, 45, 47 documents edit scanned 82 scan 81 DSL, set up with fax 29 duplexer margins, minimum 62 media sizes supported 58 media types and weights supported 61 E ECM. See error correction mode edit scan preview 82 edit scanned images 82 enter text and symbols 13 envelopes - HP J5780 | User Guide - Microsoft Windows - Page 281
166, 250 sprays inside device 147 sprays inside HP All-in- One 170 ink cartridges. See print cartridges ink levels, check 109 Internet, fax using 99, 220 invalid file name 244 IP phone 99, 220 ISDN line, set up with fax 31 J jams media to avoid 57 jams, paper 68 junk fax number 98 K keypad 12, 13 - HP J5780 | User Guide - Microsoft Windows - Page 282
252 low ink 166 low on ink 250 order 255 part names 111 photo print cartridge 115 remove 261 replace 112 store 116 tips 126 troubleshoot 129 print margin specifications 267 print settings print quality 129 printer sharing Windows 16 problems copy 223 error messages 238 print 148 scan 232 prompt - HP J5780 | User Guide - Microsoft Windows - Page 283
scan options error 245 page layout incorrect 235 photos 81 preview image, edit 82 scan specifications 268 scan to button 13 start scan button 13 text appears as dotted lines 235 text format incorrect 236 text incorrect 236 troubleshooting 232 scan 261 smeared ink, fax 130 software application, print - HP J5780 | User Guide - Microsoft Windows - Page 284
and weights supported 61 troubleshoot fax problems 130, 131, 134, 141, 143, 146, 170, 176, 178, 180, 181, 183, 185, 187, 193, 194, 196, 199, 202, 203, 212, 220 jams, paper 68 print cartridges 129 resources 9 troubleshooting communication problems 125 copy 223 error messages 238 print 148 scan 232 - HP J5780 | User Guide - Microsoft Windows - Page 285
- HP J5780 | User Guide - Microsoft Windows - Page 286
© 2007 Hewlett-Packard Development Company, L.P. www.hp.com
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User Gui
HP Officejet 5700
J
U
I
ser Guide