HP J5780 User Guide - Microsoft Windows - Page 156
Cause, Solution, Print, Status, To print a test HP Device Manager, Information and Settings,
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Chapter 12 Cause: The HP All-in-One is busy with another task. Solution: If the HP All-in-One is performing another task such as copying, faxing, or scanning, your print job will be delayed until the HP All-in-One completes the current task. Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the HP All-in-One, check the HP All-in-One display to see if there are any messages. Cause: The HP All-in-One is not the selected printer. Solution: Make sure the HP All-in-One is the selected printer in your software application. TIP: You can set the HP All-in-One as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications. Cause: The computer is not communicating with the HP All-in-One. Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to the HP Allin-One and the computer as shown below. If the connections are secure, and nothing has printed several minutes after you sent a print job to the HP All-in-One, check the status of the HP All-in-One. In the HP Solution Center Software, click Status. To print a test page 1. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 2. From the Information and Settings drop-down, select Maintain Printer. 154 Troubleshooting