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HP J5780 User Guide - Microsoft Windows - Page 220

Solution, What to do, Fax Line Condition Test, Cause, The Dial Tone Detection test failed.

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Chapter 12 Solution: What to do • Make sure you connect the HP All-in-One to an analog phone line or you will not be able to send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the HP All-in-One to an analog phone line and try sending or receiving a fax. • Check the connection between the telephone wall jack and the HP All-in-One to make sure the phone cord is secure. • Make sure you have correctly connected the HP All-in-One to the telephone wall jack. Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One. For more information, see Set up the HP All-in-One for faxing. • Other equipment, which uses the same phone line as the HP All-in-One, might be causing the test to fail. To find out if other equipment is causing a problem, disconnect everything except the HP All-in-One from the phone line, and then run the test again. • If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. • If the Fax Line Condition Test fails without the other equipment, connect the HP All-in-One to a working phone line and continue reviewing the troubleshooting information in this section. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing. If the Fax Line Condition Test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. Cause: The "Dial Tone Detection" test failed. 218 Troubleshooting

Section	Page
Contents	3
HP Officejet J5700 All-in-One series Help	9
Find more information	11
Sources of information	11
HP All-in-One overview	13
The HP All-in-One at a glance	13
Control panel features	14
Text and symbols	15
Enter text using the keypad on the control panel	15
Available symbols for dialing fax numbers	16
Use the software	17
Connection information	18
Supported connection types	18
Connect using a USB cable	18
Use printer sharing	18
Finish setting up the HP All-in-One	21
Set your preferences	21
General preferences	21
Set your language and country/region	21
Set the date and time	22
Set the scroll speed	22
Set the prompt delay time	22
Restore the factory defaults	23
Fax preferences	23
Set up the HP All-in-One to redial a fax number automatically	23
Adjust the volume	24
Set tone or pulse dialing	24
Set the fax speed	25
Fax setup	25
Set up the HP All-in-One for faxing	26
Choose the correct fax setup for your home or office	27
Select your fax setup case	29
Case A: Separate fax line (no voice calls received)	31
Case B: Set up the HP All-in-One with DSL	31
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	33
Case D: Fax with a distinctive ring service on the same line	34
Case E: Shared voice/fax line	35
Case F: Shared voice/fax line with voice mail	36
Case G: Fax line shared with computer dial-up modem (no voice calls received)	37
Case H: Shared voice/fax line with computer dial-up modem	39
Case I: Shared voice/fax line with answering machine	41
Case J: Shared voice/fax line with computer dial-up modem and answering machine	42
Case K: Shared voice/fax line with computer dial-up modem and voice mail	45
Change settings on the HP All-in-One to receive faxes	47
Choose the recommended answer mode for your setup	47
Set the answer mode	48
Set the number of rings before answering	48
Change the answer ring pattern for distinctive ringing	49
Test your fax setup	49
Set the fax header	50
Set up speed dialing	50
Set up individual speed dial entries	51
Set up group speed dial entries	52
Delete speed dial entries	52
Print the speed dial list	53
How do I?	55
Load originals and load paper	57
Load originals	57
Load an original in the automatic document feeder	57
Load an original on the glass	58
Select print media	59
Tips for selecting and using print media	59
Understand specifications for supported media	60
Understand supported sizes	60
Understand supported media types and weights	63
Set minimum margins	64
Papers to avoid	64
Load paper	65
Load full-size paper	65
Load 10 x 15 cm (4 x 6 inch) photo paper	68
Load index cards	69
Load envelopes	70
Avoid paper jams	70
Print from your computer	73
Print from a software application	73
Change the print settings	74
Windows users	74
Stop a print job	74
Use the copy features	75
Make a copy	75
Set the number of copies	76
Set the copy paper size	76
Set the copy paper type	76
Change copy speed or quality	77
Change default copy settings	77
Make a 10 x 15 cm (4 x 6 inch) borderless copy of a photo	78
Resize an original to fit onto letter or A4 paper	79
Resize an original using custom settings	79
Copy a legal-size document onto letter paper	80
Adjust the lightness and darkness of your copy	80
Enhance blurred areas of your copy	81
Enhance light areas of your copy	81
Stop copying	82
Use the scan features	83
Scan an image	83
Edit a scanned preview image	84
Edit a scanned image	84
Edit a scanned photo or graphic	84
Edit a scanned document	84
Use the fax features	85
Send a fax	85
Send a basic fax	85
Send a fax using speed dials	86
Send a fax manually from a phone	87
Send a fax using monitor dialing	88
Send a fax from memory	89
Schedule a fax to send later	90
Send a fax to multiple recipients	91
Send a color original or photo fax	91
Change the fax resolution and Lighter / Darker settings	92
Change the fax resolution	92
Change the Lighter / Darker setting	93
Set new default settings	94
Send a fax in Error Correction Mode	94
Receive a fax	95
Receive a fax manually	95
Set up backup fax reception	96
Reprint received faxes from memory	97
Poll to receive a fax	98
Forward faxes to another number	98
Set the paper size for received faxes	99
Set automatic reduction for incoming faxes	99
Block junk fax numbers	100
Set the junk fax mode	100
Add numbers to the junk fax list	100
Remove numbers from the junk fax list	101
Fax over the Internet using IP phone	101
Print reports	102
Print fax confirmation reports	102
Print fax error reports	103
Print the fax log	103
Print other reports	104
Stop faxing	105
Maintain the HP All-in-One	107
Clean the HP All-in-One	107
Clean the glass	107
Clean the lid backing	107
Clean the exterior	108
Clean the automatic document feeder	108
Check the estimated ink levels	111
Print a self-test report	112
Work with print cartridges	113
Handle the print cartridges	113
Replace the print cartridges	114
Use a photo print cartridge	117
Use the print cartridge protector	118
Align the print cartridges	118
Clean the print cartridges	120
Clean the print cartridge contacts	121
Clean the area around the ink nozzles	123
Troubleshooting	125
Troubleshooting tips	125
Communication problems over a USB connection	127
Information on print cartridges	128
Information on paper	128
Tips for using the automatic document feeder	129
Clear paper jams	129
Print cartridge troubleshooting	131
Print quality troubleshooting	131
Print troubleshooting	150
Fax troubleshooting	172
Copy troubleshooting	225
Scan troubleshooting	234
Device update	239
Errors	240
Device messages	241
File messages	245
Supported file types for the HP All-in-One	246
General user messages	246
Paper messages	248
Power and connection messages	250
Print cartridge messages	252
Order supplies	257
Order paper or other media	257
Order print cartridges	257
Order other supplies	258
HP warranty and support	259
Warranty	259
Warranty upgrades	259
Get support and other information from the Internet	259
Before you call HP customer support	260
Access your serial number and service ID	260
Call in North America during warranty	261
Call elsewhere in the world	261
HP Quick Exchange Service (Japan)	263
Prepare the HP All-in-One for shipment	263
Remove the print cartridges before shipment	263
Remove the control panel faceplate	264
Pack the HP All-in-One	265
Technical information	267
System requirements	267
Paper specifications	268
Paper tray capacities	268
Paper sizes	268
Print margin specifications	269
Print specifications	269
Copy specifications	270
Fax specifications	270
Scan specifications	270
Physical specifications	271
Power specifications	271
Environmental specifications	271
Memory specifications	271
Environmental product stewardship program	271
Protecting the environment	272
Ozone production	272
Paper use	272
Plastics	272
Material safety data sheets	272
Hardware recycling program	272
HP inkjet supplies recycling program	272
Disposal of Waste Equipment by Users in Private Households in the European Union	272
Regulatory notices	273
Regulatory model identification number	273
Notice to users of the U.S. telephone network: FCC requirements	273
FCC statement	274
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	274
Notice to users in Japan	275
Power cord statement	275
Notice to users in the European Economic Area	275
Notice to users of the German telephone network	276
Geräuschemission	276
Notice to users in Korea	276
Australia Wired Fax Statement	276
Declaration of conformity (European Economic Area)	276
HP Officejet J5700 All-in-One series declaration of conformity	277

Match case Limit results 1 per page

Solution:

What to do

•

Make sure you connect the HP All-in-One to an analog phone line or you will not

be able to send or receive faxes. To check if your phone line is digital, connect a

regular analog phone to the line and listen for a dial tone. If you do not hear a

normal sounding dial tone, it might be a phone line set up for digital phones.

Connect the HP All-in-One to an analog phone line and try sending or receiving

a fax.

•

Check the connection between the telephone wall jack and the HP All-in-One to

make sure the phone cord is secure.

•

Make sure you have correctly connected the HP All-in-One to the telephone wall

jack. Using the phone cord supplied in the box with the HP All-in-One, connect

one end to your telephone wall jack, then connect the other end to the port labeled

1-LINE on the back of the HP All-in-One. For more information, see

Set up the

HP All-in-One for faxing

•

Other equipment, which uses the same phone line as the HP All-in-One, might

be causing the test to fail. To find out if other equipment is causing a problem,

disconnect everything except the HP All-in-One from the phone line, and then run

the test again.

•

If the

Fax Line Condition Test

passes without the other equipment, then one

or more pieces of the equipment is causing problems; try adding them back

one at a time and rerunning the test each time, until you identify which piece

of equipment is causing the problem.

•

If the

Fax Line Condition Test

fails without the other equipment, connect the

HP All-in-One to a working phone line and continue reviewing the

troubleshooting information in this section.

•

If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the splitter

and connecting the HP All-in-One directly to the telephone wall jack.

After you resolve any problems found, run the fax test again to make sure it passes

and the HP All-in-One is ready for faxing. If the

Fax Line Condition Test

continues

to fail and you experience problems faxing, contact your telephone company and

have them check the phone line.

Cause:

The "Dial Tone Detection" test failed.

Chapter 12

218

Troubleshooting