HP LaserJet 3200 Service Manual - Page 153

Table 11. Control panel error messages (continued) Message 81 SERVICE (####) COMMUNICATION ERROR DOCUMENT FEEDER JAM DOCUMENT FEEDER MISPICK. RELOAD MEDIA FAX DOES NOT ANSWER CANCELED SEND Cause The product has experienced an internal hardware error. Fax communication error occurred between the product and the sender or receiver. For descriptions of communication errors see table 18, "Fax receive error codes," on page 189, and table 19, "Fax send error codes," on page 194. A piece of media is jammed in the document feeder tray. Media in the document feeder tray was not picked up. Attempts to redial a fax number failed or the "Redial on no answer" option was turned off. Solution Disconnect the power cable from the product, wait at least 30 seconds, then reconnect the power cable and wait for the product to initialize. If the error persists, replace the formatter. Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. If the error persists, replace the LIU. Open the document release door, clear the jam, close the document release door, and reload the paper into the document feeder tray. If the error persists, replace the document scanner separation pad and document scanner pickup roller. Remove and reload the media into the document feeder tray. If the error persists, replace the document scanner pickup roller. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the product and the wall and replug the cord. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. If the error persists, replace the LIU. EN Errors 151