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HP LaserJet 3200 Service Manual - Page 165

Table 13., Solving paper feed problems continued, The product, feeds multiple, sheets or jams

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Table 13. Solving paper feed problems (continued) Problem The product feeds multiple sheets or jams frequently from the paper input bin or single-sheet input slot. Cause Paper guides are not adjusted properly. The special media lever is in the wrong position. Paper was not removed from the paper input tray before refilling the tray. The paper input tray is overfilled. More than one sheet was placed in the single-sheet input slot. The paper was poorly cut by the manufacturer and is sticking together. The paper does not meet HP's specifications for print media. The output capacity was exceeded in the paper output bin or front paper output slot. The pickup roller is dirty. The pickup roller is damaged. The separation pad is dirty. The separation pad is damaged. A sensor is not operating properly. There is a problem in the paper path. Solution Slide the guides against the sides of the stack in the paper input tray or against the single sheet in the single-sheet input tray to center the paper. Make sure the guides are not adjusted too tightly. Slide the special media lever back to the normal position. Only slide the special media lever to the right when copying or scanning special media. Always remove paper from the paper input tray before refilling it. Remove some of the sheets. The paper input tray can hold up to 125 sheets of 75g/m2 (20 lb) bond weight paper (less for heavier paper) or from 7 to 10 envelopes. Place only one sheet at a time in the single-sheet input slot. "Break" the ream of paper by curving it into an upside-down u-shape; this can effectively decrease multifeeds. Also try turning the paper around to feed the opposite end first, or use a different type of paper. Make sure that the media meets specifications detailed in HP's media specifications guide. Do not allow more than 100 sheets of 75g/m2 (20 lb) bond weight paper (less for heavier paper) to fill the paper output bin. See chapter 3, "Maintenance." Replace the pickup roller. Clean the separation pad. Replace the separation pad. Check the sensors to make sure that none of them are jammed. If a sensor cannot be "unjammed," replace the sensor. Perform the "paper path check" (see page 171) to determine which parts should be replaced. EN Solving paper feed problems 163

Section	Page
Contents	5
Figures	9
Tables	13
Product information	15
Chapter contents	15
Introduction	16
Hardware description	16
Firmware description	17
Product specifications	18
Model and serial numbers	21
Product overview	22
Warranty statement	25
Hewlett-Packard limited warranty statement	25
Declaration of Conformity	27
Toner cartridge information	28
Additional product stewardship	29
Environmental conformity	29
Installation and operation	31
Chapter contents	31
Operating environment	32
Identifying product components	33
Control panel lights and keys	33
Using the control panel menu structure	35
Control panel error messages	37
Selecting media	45
Selecting media to print	45
Selecting media to fax, copy, or scan	46
Loading media	47
Loading media to fax, copy, or scan	47
Loading media to be printed	50
Selecting the output path	52
Maintenance	53
Chapter contents	53
Life expectancies of consumables	54
Cleaning and maintaining the equipment	55
Cleaning the product	56
Cleaning the scanner path	59
Recalibrating the scanner	61
User-replaceable parts	62
Operational overview	63
Chapter contents	63
Basic functions	64
Optical system	65
Formatter system	67
Control panel	68
Draft mode	68
MEt	68
Enhanced I/O	68
Page Protect	69
PJL Overview	69
Printer functions	70
Engine control unit/power system	71
Image formation system	76
Printer paper feed system	79
Basic sequence of operation (formatter-to-printer)	84
Removal and replacement	87
Chapter contents	87
Removal and replacement strategy	89
Required tools	89
Parts removal order	90
Covers	91
DIMMs	91
Back cover	92
Right side cover	93
Left side cover	95
Internal paper guide	96
Top cover	97
Document scanner assemblies	98
Printer door	98
Document scanner assembly	102
Contact image sensor	105
Document scanner pickup roller	107
Document scanner separation pad	108
Document scanner motor	109
Upper guide assembly	110
Control panel/scanner board	114
Internal assemblies	115
Laser/scanner assembly	115
Output roller	116
Delivery assembly	118
Paper exit-sensor flag	120
Fusing element	121
Gear train motor	126
Solenoid	129
Pressure roller	130
Transfer roller	132
Pickup roller	133
Paper-pickup assembly	134
Kick plate	136
Separation pad	137
Bottom assemblies	139
Formatter pan	139
Formatter and LIU	140
ECU pan	141
Paper-feed assembly	143
Troubleshooting	147
Chapter contents	147
Basic troubleshooting	148
Errors	151
Image formation troubleshooting	157
Checking the toner cartridge	157
Solving image-quality problems	158
Solving paper feed problems	164
Functional checks	167
Engine test	167
Half-self-test functional check	168
Drum rotation functional check	169
Heating element check	170
High-voltage power supply check	171
Paper path check	173
Service mode functions	174
Secondary service menu	174
Developer’s menu	175
Diagnostic mode	183
NVRAM init	185
PJL software commands	185
Troubleshooting tools	188
Internal reports	188
Printing all fax reports at once	189
T.30 protocol trace	190
Repetitive image defect ruler	209
Document scanner recalibration	210
Main wiring	212
Locations of connectors	214
Parts and diagrams	217
Chapter contents	217
Ordering parts and supplies	218
Parts	218
Parts exchange program	219
Related documentation and software	219
Consumables	219
Accessories	220
How to use the parts lists and diagrams	221
Common hardware	222
Assembly locations	223
Covers	224
Trays and bins	225
External covers and panels	227
Document scanner assemblies	228
Document scanner assemblies	229
Document feeder	231
Upper guide assembly	233
Internal assemblies	234
Internal components (1 of 4)	235
Internal components (2 of 4)	237
Internal components (3 of 4)	239
Internal components (4 of 4)	241
Feed assembly	243
Electrical components	245
Alphabetical parts list	246
Numerical parts list	251
Index	257
A	257
B	257
C	257
D	258
E	258
F	259
G	259
H	260
I	260
J	260
K	260
L	260
M	261
N	261
O	261
P	261
Q	263
R	263
S	263
T	264
U	265
V	265

Match case Limit results 1 per page

Solving paper feed problems

163

The product

feeds multiple

sheets or jams

frequently

from the paper

input bin or

single-sheet

input slot.

Paper guides are not adjusted properly.

Slide the guides against the sides of the

stack in the paper input tray or against

the single sheet in the single-sheet input

tray to center the paper. Make sure the

guides are not adjusted too tightly.

The special media lever is in the wrong

position.

Slide the special media lever back to the

normal position. Only slide the special

media lever to the right when copying or

scanning special media.

Paper was not removed from the paper

input tray before refilling the tray.

Always remove paper from the paper

input tray before refilling it.

The paper input tray is overfilled.

Remove some of the sheets. The paper

input tray can hold up to 125 sheets of

75g/m

(20 lb) bond weight paper (less

for heavier paper) or from 7 to 10

envelopes.

More than one sheet was placed in the

single-sheet input slot.

Place only one sheet at a time in the

single-sheet input slot.

The paper was poorly cut by the

manufacturer and is sticking together.

“Break” the ream of paper by curving it

into an upside-down u-shape; this can

effectively decrease multifeeds. Also try

turning the paper around to feed the

opposite end first, or use a different type

of paper.

The paper does not meet HP’s

specifications for print media.

Make sure that the media meets

specifications detailed in HP’s media

specifications guide.

The output capacity was exceeded in the

paper output bin or front paper output

slot.

Do not allow more than 100 sheets of

75g/m

(20 lb) bond weight paper (less

for heavier paper) to fill the paper output

bin.

The pickup roller is dirty.

See chapter 3, “Maintenance.”

The pickup roller is damaged.

Replace the pickup roller.

The separation pad is dirty.

Clean the separation pad.

The separation pad is damaged.

Replace the separation pad.

A sensor is not operating properly.

Check the sensors to make sure that

none of them are jammed. If a sensor

cannot be “unjammed,” replace the

sensor.

There is a problem in the paper path.

Perform the “paper path check” (see

page 171) to determine which parts

should be replaced.

Table 13.

Solving paper feed problems (continued)

Problem

Cause

Solution