HP LaserJet 3200 Service Manual - Page 166

Table 13. Solving paper feed problems (continued) Problem The product feeds multiple sheets or jams frequently from the document feeder tray. Cause Guides are not adjusted properly. The document feeder tray is overfilled. The item was too thick, too slick, or otherwise did not meet specifications. The document scanner pickup roller or separation pad is dirty and cannot feed the document. The document scanner pickup roller or separation pad is damaged or worn. The sensor is not operating properly. There is a problem in the document scanner path. Items loaded in the document feeder tray fall forward out of the tray. The item is on a very lightweight media. Solution Remove the document from the document feeder tray. Straighten the item, then reinsert it. Slide the guides against the sides of the item to center it. Make sure the guides are not adjusted too tightly. Remove some of the sheets. The document feeder tray can hold up to 10 pages, depending on the thickness of the pages. Make sure that the media meets specifications detailed in HP's media specifications guide. See chapter 3, "Maintenance." Replace the scanner. Check the sensor to make sure it is not jammed. If a sensor cannot be "unjammed," replace the scanner. Check the path for obstructions. Readjust as necessary or replace the scanner. Do not try to pull the page out because you may damage the document scanner. Open the document release door and remove the jammed media. Then, curl or roll the item in the direction of the printed side, unroll it, and reload the item. 164 Chapter 6 - Troubleshooting EN