HP Surestore Disk Array FC60 HP SureStore E Disk Array 12H User's and Service - Page 125

Case 2 Use Include Disk on the Previously, System States

Page 125 highlights

Troubleshooting Troubleshooting Control Panel Error Messages Error Message Explanation System States: Disk Warning An invalid configuration has been detected, caused by one of the following cases: Case 1) a failed disk module in the array Case 2) a Previously-Used disk module has been added System States: Fan Failed (or) Fan Missing Case 3) a "down" disk drive in system A fan in slot F1, F2, or F3 failed. System States: The controller event/fault logs are full. Log Full System States: A disk that is required is no longer present. Missing Disk System States: NVRAM errors have occurred. NVRAM Failed System States: Power Supply Failed A power module has failed. System States: RAM Unmirrored The RAM is not being reflected in both controllers due to some other error condition. System States: The rebuild process terminated abnormally. Rebuild Failed System States: A Hot Pluggable operation has occurred. Verifying Disks System States: A warning condition exists on the disk array. Warning Action The following action should be performed for each of the cases listed: Case 1) Replace the disk module and perform a Rebuild. Case 2) Use Include Disk on the PreviouslyUsed disk module or remove the PreviouslyUsed disk module. Case 3) Fix or replace the disk drive. Check the fan status lights to determine which fan module failed, then replace the fan module. CAUTION: Do not remove a fan module until a replacement fan is available. Also, replace only one fan at a time. Removing two fans at one time shuts down the power module! Use a SCSI command to clear the logs. (You may want to read the logs first.) Find the missing disk to recover data. Check the control panel display for more information regarding what to replace. Replace the indicated power module. Determine what the other error condition is by the front panel. Restart the rebuild or add more capacity. None. Information only. Check the front panel for appropriate action to identify and correct the problem. 125

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Troubleshooting
Control Panel Error Messages
125
Troubleshooting
Error Message
Explanation
Action
System States:
Disk Warning
An invalid configuration has been detected,
caused by one of the following cases:
Case 1) a failed disk module in the array
Case 2) a Previously-Used disk module has
been added
Case 3) a “down” disk drive in system
The following action should be performed for
each of the cases listed:
Case 1) Replace the disk module and perform a
Rebuild.
Case 2) Use Include Disk on the Previously-
Used disk module or remove the Previously-
Used disk module.
Case 3) Fix or replace the disk drive.
System States:
Fan Failed
(or)
Fan Missing
A fan in slot F1, F2, or F3 failed.
Check the fan status lights to determine which
fan module failed, then replace the fan module.
CAUTION: Do not remove a fan module
until a replacement fan is available. Also,
replace only one fan at a time. Removing two
fans at one time shuts down the power
module!
System States:
Log Full
The controller event/fault logs are full.
Use a SCSI command to clear the logs.
(You may want to read the logs first.)
System States:
Missing Disk
A disk that is required is no longer present.
Find the missing disk to recover data.
System States:
NVRAM Failed
NVRAM errors have occurred.
Check the control panel display for more
information regarding what to replace.
System States:
Power Supply
Failed
A power module has failed.
Replace the indicated power module.
System States:
RAM
Unmirrored
The RAM is not being reflected in both
controllers due to some other error condition.
Determine what the other error condition is by
the front panel.
System States:
Rebuild Failed
The rebuild process terminated abnormally.
Restart the rebuild or add more capacity.
System States:
Verifying Disks
A Hot Pluggable operation has occurred.
None. Information only.
System States:
Warning
A warning condition exists on the disk array.
Check the front panel for appropriate action to
identify and correct the problem.