HP Surestore Disk Array FC60 HP SureStore E Disk Array 12H User's and Service - Page 128

Error Message, None. Information only.

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Troubleshooting Troubleshooting Control Panel Error Messages Error Message Explanation Action Fan Failed A fan in slot F1, F2, or F3 failed. Check the fan status lights to determine which fan module failed, then replace the fan module. Caution: Do not remove a fan module until a replacement fan is available. Also, replace only one fan at a time. Removing two fans at one time shuts down the power module! Firmware Loading EPROMs are being reprogrammed. None. Information only. Firmware Needed The controllers installed in the disk array have different firmware revisions. A new controller may have been installed that has a later version of firmware. The firmware revisions must be the same on both array controllers. Perform ONE of the following procedures: 1) Copy firmware from the primary to the secondary array controller, or; 2) Update firmware on both controllers. For both of these procedures, refer to the "Downloading Firmware" section in this document, and also to the ARM Download utility procedure in the Array Utility Manual. Format Failed The SCSI command to format failed. The array is malfunctioning. Call the support line. Incompatible CNTLR The two controllers installed have different personality profiles. Unique controller personalities are created for different vendors. These personalities are incompatible with one another. Do not use controllers from different vendors in the same disk array enclosure. Remove the incompatible controller and replace it with a controller from the correct vendor. Call the support line. Incompatible Format The controller(s) installed in the disk array are the wrong type. Different HP disk array products use different controllers. Although the controller may fit mechanically into the enclosure, the disk formats used by different product families are incompatible. Remove the incompatible controller(s) and install the correct controller(s) in the disk array. Controller family can be determined by a small label on the controller handle. Call the support line. Incompatible Image The firmware on the primary array controller is not compatible with the NVRAM image. Copy the image number displayed on the control panel display and contact the support line for assistance in determining if the image is compatible with your firmware. Initializing The array is running the initialization process. None. Information only. 128

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Troubleshooting
Control Panel Error Messages
128
Troubleshooting
Error Message
Explanation
Action
Fan Failed
A fan in slot F1, F2, or F3 failed.
Check the fan status lights to determine which
fan module failed, then replace the fan module.
Caution: Do not remove a fan module until
a replacement fan is available. Also, replace
only one fan at a time. Removing two fans at
one time shuts down the power module!
Firmware
Loading
EPROMs are being reprogrammed.
None. Information only.
Firmware Needed
The controllers installed in the disk array have
different firmware revisions. A new controller
may have been installed that has a later version
of firmware. The firmware revisions must be the
same on both array controllers.
Perform ONE of the following procedures:
1) Copy firmware from the primary to the
secondary array controller, or;
2) Update firmware on both controllers.
For both of these procedures, refer to the
“Downloading Firmware” section in this
document, and also to the ARM Download
utility procedure in the Array Utility Manual.
Format Failed
The SCSI command to format failed.
The array is malfunctioning. Call the support
line.
Incompatible
CNTLR
The two controllers installed have different
personality profiles. Unique controller
personalities are created for different vendors.
These personalities are incompatible with one
another.
Do not use controllers from different vendors
in the same disk array enclosure. Remove the
incompatible controller and replace it with a
controller from the correct vendor. Call the
support line.
Incompatible
Format
The controller(s) installed in the disk array are
the wrong type. Different HP disk array products
use different controllers. Although the controller
may fit mechanically into the enclosure, the disk
formats used by different product families are
incompatible.
Remove the incompatible controller(s) and
install the correct controller(s) in the disk
array. Controller family can be determined by a
small label on the controller handle. Call the
support line.
Incompatible
Image
The firmware on the primary array controller is
not compatible with the NVRAM image.
Copy the image number displayed on the
control panel display and contact the support
line for assistance in determining if the image
is compatible with your firmware.
Initializing
The array is running the initialization process.
None. Information only.