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HP Surestore Disk Array FC60 HP SureStore E Disk Array 12H User's and Service - Page 130

None. Information only., Offline SCSI ID

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Troubleshooting Troubleshooting Control Panel Error Messages Error Message Explanation Action Not Enough Disks NVRAM Mismatch There are not enough (fewer than three) disk modules in a logical drive set for redundancy. Install more disk modules. The NVRAM images miscompared; array doesn't know which image to use. This error can occur if you remove two controllers from two separate arrays, neither of which were Shutdown, and install them into a new array. Caution: The data memory maps stored in NVRAM are necessary to read the user data. If possible: 1) remove both controllers, 2) reinstall them in their original arrays, 3) run Shutdown, 4) return them to the array where the error occurred, or; 1) remove one controller, 2) power on the array and wait for it to become "Ready," 3) Shutdown the array, 4) reinstall the controller you removed, 5) power on the disk array. NVRAM x/y Failed The NVRAM in the controller module in slot X Replace the controller. or Y failed. Offline SCSI ID One or more controller in this disk array has not Set the desired SCSI ID for the controller(s). been assigned a SCSI ID. Optimizing The array is migrating data to RAID 0/1 to optimize the array performance. None. Information only. Power Off Failure The primary array controller attempted to switch off the power to the power module but it was unsuccessful. Either the secondary array controller or the primary array controller failed and did not allow the power off to occur, or the power module itself may be malfunctioning. Power Off Pending The disk array will continue to function if one fan module fails; however, when a fan module is physically removed from the disk array enclosure, this disrupts the flow of cooling air to the other modules in the enclosure. If you remove a fan module (whether it is working or has failed) from the disk array enclosure, it must be replaced in ten minutes or less, or a power-off will occur. Power 1 Failed The power module in slot P1 failed. Replace power module P1. Power 2 Failed The power module in slot P2 failed. Replace power module P2. Power 3 Failed The power module in slot P3 failed. Replace power module P3. 130

Section	Page
Table of Contents	3
Product Description	9
Models and Configurations Available	9
Options	10
Available Accessories	13
Unpacking and Repackaging the Disk Array	14
Product Features	16
Connecting Power Cords	20
Installing Modules	20
Controller Module	22
SCSI Cabling Requirements	25
Connecting SCSI Cabling	25
Fibre Channel (FC) SCSI Multiplexer (MUX) Connection	32
Switching Power On	32
Switching Power Off	32
HP SureStore E Disk Array 12H Controller	33
About Battery Packs	33
Installing Controller Batteries	34
Replacing Controller Batteries	36
Downloading Array Controller Firmware	37
Firmware Download Procedure	39
Operating the Control Panel	69
Using the Control Panel	69
Control Panel Status Light Operation	70
Using the Control Panel Buttons	71
Using Control Panel Menus	75
Concepts and Management	83
Disk Arrays in Brief	83
Disk Array Features	84
Disk Array Hardware	93
Managing the Disk Array Capacity	100
Upgrading the Capacity of a Fully-Loaded Disk Array	104
Optimizing Performance	105
Troubleshooting	113
Module Slot Numbers	113
Module Status Lights	113
Replacing Modules	115
Troubleshooting Procedures	119
Power On Sequence Test	121
Control Panel Error Messages	123
FRU Codes	133
Event Code Descriptions	134
Preventive Maintenance	189
Tools Required	189
Required Preventive Maintenance	189
Removal and Replacement	191
Tools Required	191
Replacing a Failed Controller ModuleŒHP-qualified personnel only	191
Front Door AssemblyŒHP-qualified personnel only	192
Display ModuleŒHP-qualified personnel only	194
Backplane AssemblyŒHP-qualified personnel only	196
Power Button and Push RodŒHP-qualified personnel only	200
AC Power ReceptacleŒHP-qualified personnel only	201
Module Cam LeverŒHP-qualified personnel only	203
Replaceable Part Numbers	205
Appendix A. Product Specifications	211
Enclosure Physical Specifications	211
Operating Characteristics and Requirements	212
Environmental Requirements	213
Enclosure Features	215
Module Specifications	216
Appendix B. Regulatory/Safety Statements	217
FCC Statement (For U.S.A. Only)	217
Spécification ATI Classe A (France Seulement)	219
Product Noise Declaration (For Germany Only)	220
Geräuschemission (For Germany Only)	220
Electromagnetic Compatibility	221
Safety Specifications	221
Declaration of Conformity	222
Appendix C. Cabinet Configurations	223
Cabinet Configurations Available	223
Deskside Cabinet	223
Unpacking the Deskside Cabinet	224
Installing the Disk Array into the Deskside Cabinet	226
Deskside Cabinet Cabling	228
Rackmount Cabinets	229
Appendix D. Back-to-Back Racking	235
Product Description	235
Installation	239
Installation Procedure	242
Troubleshooting	252
Problem Resolution	255
Removal and Replacement	257
Specifications	258
Frequently-asked Questions	259

Match case Limit results 1 per page

Troubleshooting

Control Panel Error Messages

130

Troubleshooting

Error Message

Explanation

Action

Not Enough

Disks

There are not enough (fewer than three) disk

modules in a logical drive set for redundancy.

Install more disk modules.

NVRAM

Mismatch

The NVRAM images miscompared; array

doesn’t know which image to use. This error can

occur if you remove two controllers from two

separate arrays, neither of which were

Shutdown, and install them into a new array.

Caution: The data memory maps stored in

NVRAM are necessary to read the user data.

If possible:

1) remove both controllers,

2) reinstall them in their original arrays,

3) run Shutdown,

4) return them to the array where the error

occurred, or;

1) remove one controller,

2) power on the array and wait for it to become

“Ready,”

3) Shutdown the array,

4) reinstall the controller you removed,

5) power on the disk array.

NVRAM x/y

Failed

The NVRAM in the controller module in slot X

or Y failed.

Replace the controller.

Offline SCSI ID

One or more controller in this disk array has not

been assigned a SCSI ID.

Set the desired SCSI ID for the controller(s).

Optimizing

The array is migrating data to RAID 0/1 to

optimize the array performance.

None. Information only.

Power Off

Failure

The primary array controller attempted to switch

off the power to the power module but it was

unsuccessful.

Either the secondary array controller or the

primary array controller failed and did not

allow the power off to occur, or the power

module itself may be malfunctioning.

Power Off

Pending

The disk array will continue to function if one

fan module fails; however, when a fan module is

physically removed from the disk array

enclosure, this disrupts the flow of cooling air to

the other modules in the enclosure.

If you remove a fan module (whether it is

working or has failed) from the disk array

enclosure, it must be replaced in ten minutes or

less, or a power-off will occur.

Power 1 Failed

The power module in slot P1 failed.

Replace power module P1.

Power 2 Failed

The power module in slot P2 failed.

Replace power module P2.

Power 3 Failed

The power module in slot P3 failed.

Replace power module P3.