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Lexmark X560n User's Guide - Page 192

Contacting Customer Support

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The printed page appears tinted. Can I slightly adjust the color? Sometimes a user may consider printed pages to appear tinted (for example, everything printed seems to be too red). This can be caused by environmental conditions, paper type, lighting conditions, or user preference. In these instances, changing the Color Balance from Print Properties may be used to create more preferable color. Color Balance provides the user with the ability to make subtle adjustments to the amount of toner being used in each color plane. Selecting positive (or negative) values for cyan, magenta, yellow, and black from the Color Balance section in Print Properties will slightly increase (or decrease) the amount of toner used for the chosen color. For example, if a user believes the overall printed page to be too red, then decreasing both magenta and yellow could potentially improve color preferences. My color transparencies seem dark when being projected. Is there anything I can do to improve the color? This problem most commonly occurs when projecting transparencies with reflective overhead projectors. To obtain the highest projected color quality, transmissive overhead projectors are recommended. Make sure to print on the recommended type of color transparencies. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page. In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at www.lexmark.com. Troubleshooting 192

Section	Page
Contents	3
Safety information	11
Learning about the printer	12
Checking the box contents	12
Printer configurations	13
Understanding the printer control panel	16
Getting the printer ready to fax	18
Choosing a fax connection	18
Using an RJ11 adapter	19
Connecting directly to a telephone wall jack	23
Connecting to a telephone	23
Connecting to an answering machine	25
Connecting to a computer with a modem	26
Setting the outgoing fax name and number	27
Setting the country code	28
Setting the date	30
Setting the time	30
Understanding the fax and scan software	31
Understanding Address Book Editor	31
Understanding Express Scan Manager	31
Installing options	32
Installing a 550-sheet drawer	32
Securing the 550-sheet drawer to the printer	33
Installing a multi-protocol network card	35
Installing a memory card	37
Attaching cables	40
Loading paper and specialty media	42
Loading Tray 1 (MPT)	42
Loading Tray 2 and Tray 3	44
Setting the Paper Type	46
Linking trays	46
Paper and specialty media guide	48
Paper guidelines	48
Paper characteristics	48
Unacceptable paper	49
Selecting paper	49
Selecting preprinted forms and letterhead	49
Using recycled paper	50
Using letterhead	50
Using transparencies	50
Using envelopes	51
Using labels	52
Using card stock	53
Storing paper	53
Supported paper sizes, types, and weights	54
Supported paper sizes	54
Supported paper types	55
Supported paper weights	56
Paper capacities	56
Printing	58
Installing printer software	58
Printing a document from Windows	58
Printing a document from a Macintosh computer	58
Printing the configuration page	58
Printing the demo page	59
Using Secure printing	59
Understanding Secure Print	59
Printing Secure Print jobs from the printer control panel	59
Using Proof printing	60
Understanding Proof Print	60
Printing Proof Print jobs from the printer control panel	60
Canceling a print job	60
Canceling a print job from the printer control panel	60
Canceling a print job from the Windows taskbar	61
Canceling a print job from the Windows desktop	61
Canceling a print job from Mac OS X	61
Copying	62
Making a copy	62
Customizing copy settings	63
Selecting a paper tray for copies	63
Collating copies	63
Reducing or enlarging copies	64
Selecting the type of document being copied	64
Adjusting copy quality	65
Making a copy lighter or darker	65
Adjusting the sharpness of a copy	65
Adjusting the color saturation of a copy	66
Adjusting the auto exposure of copies	66
Centering an image on a page	67
Copying multiple pages onto a single sheet	67
Printing a poster	68
Repeating images on a sheet	68
Setting the copy margins	69
Canceling a copy job	69
Scanning	70
Scanning a document using the computer	70
Scanning documents directly to other applications	71
Scanning text for editing	71
Customizing scan settings using the computer	71
Scanning clear images from magazines or newspapers	73
Canceling a scan job	73
Scanning to a computer	73
Sharing a folder in Windows	73
Creating a computer address using Address Book Editor	74
Creating a computer address using the Embedded Web Server	75
Setting up scanning to a computer (Macintosh)	75
Scanning to a computer over the network	77
Scanning to an FTP server	77
Creating an FTP address using Address Book Editor	77
Creating an FTP address using the Embedded Web Server	78
Scanning to an FTP address	78
Scanning to e-mail	79
Setting up the SMTP server	79
Creating an e-mail address using Address Book Editor	79
Creating an e-mail address using the Embedded Web Server	80
Creating an e-mail group using the Embedded Web Server	80
Scanning to an e-mail address	81
Customizing the default scan settings from the printer control panel	81
Adjusting the auto exposure of scanned images	81
Adjusting the color saturation of a scanned image	82
Adjusting the image compression of a scanned image	82
Adjusting the scan resolution	82
Adjusting the sharpness of a scanned image	82
Selecting the size of the document being scanned	83
Changing the maximum e-mail size of a scanned image	83
Changing the scan destination	83
Changing the TIFF format for a scanned image	83
Selecting the type of document being scanned	84
Making a scanned image lighter or darker	84
Setting the scan color mode	84
Setting the scanned image file type	85
Customizing the scan settings for an individual scan job	85
Customizing the scan settings when scanning to e-mail	85
Customizing the scan settings when scanning to a computer	85
Faxing	86
Sending a fax	86
Sending a fax using the ADF	86
Sending a fax using the scanner glass	86
Sending a broadcast fax	87
Inserting a pause in a fax number	87
Setting up the Address Book for faxing	88
Creating a fax number entry using Address Book Editor	88
Creating a fax number entry using the Embedded Web Server	88
Creating a fax number entry using the printer control panel	89
Creating a fax group using Address Book Editor	89
Creating a fax group using the Embedded Web Server	90
Creating a fax group using the printer control panel	90
Canceling a fax job	91
Receiving a fax	91
Understanding the fax receive modes	91
Setting the fax receive mode	91
Enabling secure faxes	92
Printing secure faxes	92
Adjusting fax activity report settings	92
Printing fax reports	93
Sending a fax at a specified time	93
Enabling Color Fax	93
Limiting access to fax and scan operations	94
Limiting who can send faxes to the printer	94
Customizing dial settings	95
Setting the dialing mode	95
Adjusting the volume	95
Setting up to fax while behind a PBX	95
Setting the time delay before receiving a fax automatically	96
Customizing the default fax settings from the printer control panel	96
Adjusting the fax resolution	96
Selecting the type of document being faxed	96
Making a fax lighter or darker	97
Setting the delayed start time	97
Customizing the fax settings for an individual fax job	97
Clearing jams	98
Avoiding jams	98
Understanding jam messages and locations	98
Clearing Tray 1 (MPT) jams	100
Clearing Tray 2 jams	104
Clearing Tray 3 jams	109
Clearing jams in the fuser	113
Clearing jams in the duplex unit	116
Clearing jams in the ADF	119
Understanding printer menus	122
Menus list	122
Default Settings Menu	122
Copy Defaults menu	122
Scan Defaults menu	125
Fax Defaults menu	127
Tray Settings menu	128
Tray 1 (MPT) menu	128
Tray 2 menu	129
Tray 3 menu	129
Information Pages menu	130
Billing Meters menu	131
Admin Menu	131
Address Book menu	131
Print Language menu	132
Network Settings menu	134
Parallel Settings menu	136
USB Settings menu	136
Fax Settings menu	136
System Settings menu	140
Maintenance menu	144
Secure Settings menu	145
Admin Reports menu	146
Scan to Email menu	146
Panel Language Menu	147
Understanding printer messages	148
List of status and error messages	148
550 Feeder Error	148
<xxx> Error	148
Controller Error	148
<color> - CRUM Error	148
CRUM Error	149
Disabled Func	149
Door A Open, Close Door A	149
Duplexer Error	149
Email Error, Invalid POP3 Server	149
Email Error, Invalid SMTP Server	149
Email Login Error	149
Email Login Error, POP3 Login Failed	150
Email Login Error, SMTP Login Failed	150
Email Size Limit	150
Fan Motor Error	150
Fuser CRUM Error, Reseat Fuser	150
Fuser Error, Error 010-351	150
Fuser Error, Error 010-397	150
Hard Drive Full	151
Insert <color>	151
Insert Fuser, Restart Printer	151
Insert Transfer Unit	151
Insert Tray 2	151
Invalid Job	151
Invalid User	152
Jam at Duplexer	152
Jam at Exit, Open Door A	152
Jam at Reg. Roll, Open Door A	152
Jam at Tray 1	152
Jam at Tray 2	152
Jam at Tray 3	152
Limit Exceeded	152
Load Tray <x>	153
Login Error	153
MCU Firmware Error	153
MCU NVRAM Error	153
Network Scan Error, Connection Timeout	153
Network Scan Error, Directory Not Found	154
Network Scan Error, Email Server Full	154
Network Scan Error, File Name Exists	154
Network Scan Error, Invalid SMB/FTP Server	154
Network Scan Error, Invalid Write Permission	154
Network Scan Error, Server Out of Memory	154
Network Scan Error, SMTP Connection Failed	155
Non-Genuine Toner Installed	155
NV RAM Error	155
Out of Memory	155
PCL Error	155
Printer Too Hot	155
RAM Error	156
Remove Tape, <color> Cartridge	156
Replace <color> Print Cartridge	156
Replace <color> Print Cartridge Soon	156
Replace Fuser Soon	156
Replace Transfer Unit	156
Replace Transfer Unit Soon	157
Restart Printer: 116-xxx	157
Restart Printer, 118-xxx	157
Scan Error	157
Scanner Lamp Error	157
Select Function	159
SMTP Server Error	159
Tray <x> is Missing	159
Wrong Paper Type	159
Maintaining the printer	160
Storing supplies	160
Cleaning the printer	160
Cleaning the exterior of the printer	160
Cleaning the scanner glass	161
Ordering supplies	161
Ordering print cartridges	161
Ordering a fuser	162
Ordering a transfer belt	162
Moving the printer	162
Before moving the printer	162
Locking the scanner	163
Removing the printer from the 550-sheet drawer	164
Moving the printer to another location	167
Setting the printer up in a new location	167
Adjusting the color registration	168
Adjusting the color registration automatically	168
Adjusting the color registration manually	168
Administrative support	170
Locking the administrator menus	170
Adjusting Power Saver	170
Setting the Auto Reset	171
Using the Embedded Web Server	171
Creating an administrator password for the Embedded Web Server	172
Creating e-mail alerts	172
Troubleshooting	173
Online customer support	173
Checking an unresponsive printer	173
Solving printing problems	173
Multiple-language PDFs do not print	173
Printer control panel display is blank	173
Jobs do not print	174
Job takes longer than expected to print	174
Tray linking does not work	174
Unexpected page breaks occur	175
Solving copy problems	175
Copier does not respond	175
Scanner unit does not close	175
Poor copy quality	175
Partial document or photo copies	177
Solving scan problems	177
Scanner does not respond	177
Scan was not successful	177
Scanning takes too long or freezes the computer	178
Poor scanned image quality	178
Partial document or photo scans	179
Cannot scan from a computer	179
Solving fax problems	179
Cannot send or receive a fax	179
Can send but not receive faxes	181
Can receive but not send faxes	181
Received fax has poor print quality	182
Solving option problems	182
Option does not operate correctly or quits after it is installed	182
Drawers	183
Solving paper feed problems	183
Paper frequently jams	183
Paper jam message remains after jam is cleared	183
Solving print quality problems	184
Repeating defects	184
Color misregistration	184
Light colored line, white line, or incorrectly colored line	185
Streaked vertical lines	186
Print is too light	186
Print irregularities	187
Print is too dark	187
Transparency print quality is poor	188
Uneven print density	188
Incorrect margins	188
Skewed print	188
Blank pages	189
Clipped images	189
Solid color pages	190
Paper curl	190
Toner specks	190
Toner rubs off	191
FAQ about color printing	191
Contacting Customer Support	192
Notices	193
Edition notice	193
UNITED STATES GOVERNMENT RIGHTS	193
Trademarks	194
Federal Communications Commission (FCC) compliance information statement	194
European Community (EC) directives conformity	195
Noise emission levels	196
Waste from Electrical and Electronic Equipment (WEEE) directive	197
Ozone emissions statement	197
Federal Communications Commission (FCC) compliance information statement	197
Notice to users of the Canadian telephone network	198
Notice to users of the New Zealand telephone network	199
New Zealand Telecom equipment notice	199
South Africa telecommunications notice	200
Mercury statement	200
ENERGY STAR	200
Laser notice	201
Laser advisory label	201
Power consumption	201
Product power consumption	201
Power Saver	202
Off mode	202
Total energy usage	202
Statement of Limited Warranty	202

Match case Limit results 1 per page

The printed page appears tinted. Can I slightly adjust the color?

Sometimes a user may consider printed pages to appear tinted (for example, everything printed seems to be too

red). This can be caused by environmental conditions, paper type, lighting conditions, or user preference. In these

instances, changing the Color Balance from Print Properties may be used to create more preferable color. Color

Balance provides the user with the ability to make subtle adjustments to the amount of toner being used in each

color plane. Selecting positive (or negative) values for cyan, magenta, yellow, and black from the Color Balance

section in Print Properties will slightly increase (or decrease) the amount of toner used for the chosen color. For

example, if a user believes the overall printed page to be too red, then decreasing both magenta and yellow could

potentially improve color preferences.

My color transparencies seem dark when being projected. Is there anything I can do to improve the color?

This problem most commonly occurs when projecting transparencies with reflective overhead projectors. To

obtain the highest projected color quality, transmissive overhead projectors are recommended. Make sure to print

on the recommended type of color transparencies.

Contacting Customer Support

When you call Customer Support, describe the problem you are experiencing, the message on the display, and the

troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. For more information, see the label on the inside top

front cover of the printer. The serial number is also listed on the menu settings page.

In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at

www.lexmark.com

Troubleshooting

192