Epson C7500G Technical Reference Guide - Page 224

For Inquiries

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For Inquiries If you have any technical questions about this printer, or if any problems occur, please contact us with the following information.  Contents of technical questions must be about our printers only. For those about products of Microsoft Corporation or other companies, please contact them.  If any problems occur, check whether there is any physical cause (such as connection or power problems) before contacting us. ❏ Type of inquiry: Problem / Question ❏ Date: ❏ Your company: ❏ Department: ❏ Your name: ❏ Phone/Fax/Email: ❏ Computer information: • Manufacturer / CPU ❏ OS (with Service Pack information): ❏ Model name of the printer: ❏ Printer driver: Installed / Not installed ❏ Connection type: USB / Ethernet / MS shared (Client / Server) ❏ Install protocol/service: NetBEUI / NetWare Client (Novell (Ver. )) / Microsoft (Ver. ))  / TCPIP / SNMP agent / Other ❏ Print tool: Local (USB) / Standard TCPIP / OS attached LPR / Epson TCPIP Print (Name) / Own custom application / Other (Product name/Ver.) ❏ Firewall: OS standard / Personal (Product name/Ver.) / None ❏ Your application information: • Windows service operation / Normal EXE operation ❏ EPSON application status: EpsonNet Simple Viewer / EPSON Monitoring Tool / / EpsonNet SDK for Windows / Printer Setting  / Other (Application name) ❏ Phenomenon of the problem (or content of the question): ❏ System configuration: Hardware configuration such as computer and network, and Software module configuration ❏ Procedure of reproduction of the problem: Operation procedure, functional procedure, function and argument value to reproduce ❏ Reproducibility of the problem: Yes ( out of times) / No 224

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224
For Inquiries
If yo
u
have a
n
y
t
ech
ni
cal q
u
es
ti
o
n
s abo
ut
t
h
i
s pr
int
er, or
i
f a
n
y problems occ
u
r, please co
nt
ac
t
u
s
w
it
h
t
he follow
ing
in
forma
ti
o
n
.
❏
Type of
in
q
ui
ry:
Problem / Q
u
es
ti
o
n
❏
Da
t
e:
❏
Yo
u
r compa
n
y:
❏
Depar
t
me
nt
:
❏
Yo
u
r
n
ame:
❏
Pho
n
e/Fax/Ema
i
l:
❏
Comp
ut
er
in
forma
ti
o
n
:
• Ma
nu
fac
tu
rer / CPU
❏
OS (w
it
h Serv
i
ce Pack
in
forma
ti
o
n
):
❏
Model
n
ame of
t
he pr
int
er:
❏
Pr
int
er dr
i
ver:
I
n
s
t
alled / No
t
in
s
t
alled
❏
Co
nn
ec
ti
o
n
t
ype:
USB / E
t
her
n
e
t
/ MS shared (Cl
i
e
nt
/ Server)
❏
I
n
s
t
all pro
t
ocol/serv
i
ce:
Ne
t
BEUI / Ne
t
Ware Cl
i
e
nt
(Novell (Ver.
)) / M
i
crosof
t
(Ver.
))
/ TCPIP / SNMP a
g
e
nt
/ O
t
her
❏
Pr
int
t
ool:
Local (USB) / S
t
a
n
dard TCPIP / OS a
tt
ached LPR
/ Epso
n
TCPIP Pr
int
(Name) / Ow
n
c
u
s
t
om appl
i
ca
ti
o
n
/ O
t
her (Prod
u
c
t
n
ame/Ver.)
❏
F
i
rewall:
OS s
t
a
n
dard / Perso
n
al (Prod
u
c
t
n
ame/Ver.) / No
n
e
❏
Yo
u
r appl
i
ca
ti
o
n
in
forma
ti
o
n
:
•W
in
dows serv
i
ce opera
ti
o
n
/ Normal EXE opera
ti
o
n
❏
EPSON appl
i
ca
ti
o
n
s
t
a
tu
s:
Epso
n
Ne
t
S
i
mple V
i
ewer / EPSON Mo
nit
or
ing
Tool /
/ Epso
n
Ne
t
SDK for W
in
dows / Pr
int
er Se
tting
/ O
t
her (Appl
i
ca
ti
o
n
n
ame)
❏
Phe
n
ome
n
o
n
of
t
he problem (or co
nt
e
nt
of
t
he q
u
es
ti
o
n
):
❏
Sys
t
em co
n
f
igu
ra
ti
o
n
:
Hardware co
n
f
igu
ra
ti
o
n
s
u
ch as comp
ut
er a
n
d
n
e
t
work, a
n
d Sof
t
ware
mod
u
le co
n
f
igu
ra
ti
o
n
❏
Proced
u
re of reprod
u
c
ti
o
n
of
t
he problem: Opera
ti
o
n
proced
u
re, f
un
c
ti
o
n
al proced
u
re, f
un
c
ti
o
n
a
n
d ar
gu
me
nt
val
u
e
t
o reprod
u
ce
❏
Reprod
u
c
i
b
i
l
it
y of
t
he problem: Yes (
o
ut
of
ti
mes) / No
Contents of technical questions must be about our printers only. For those about products of
Microsoft Corporation or other companies, please contact them.
If any problems occur, check whether there is any physical cause (such as connection or
power problems) before contacting us.