HP 635n HP Jetdirect Print Server Administrator's Guide - Page 121

Troubleshooting the HP Jetdirect Print Server

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7 Troubleshooting the HP Jetdirect Print Server This chapter describes how to diagnose and correct problems associated with the HP Jetdirect print server. A flowchart guides you to the correct procedures for troubleshooting the following: ■ Printer problems ■ HP Jetdirect hardware installation and connection problems ■ Network-related problems To troubleshoot your HP Jetdirect print server, you may need the following items: ■ A Jetdirect configuration page (see HP Jetdirect Configuration Pages) ■ A Printer Configuration or Diagnostic Page ■ Documentation that came with your printer ■ Documentation that came with your HP Jetdirect print server ■ The diagnostics tools and utilities provided with your network software (for example, Novell NetWare utilities, TCP/IP utilities, or network printer management applications such as HP Web Jetadmin) NOTE Frequently asked questions about installing and configuring HP Jetdirect print servers can be found by searching for your HP Jetdirect product at http://www.hp.com/support/ net_printing. ENWW 111

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7
Troubleshooting the HP Jetdirect Print
Server
This chapter describes how to diagnose and correct problems associated with the HP Jetdirect print
server.
A flowchart guides you to the correct procedures for troubleshooting the following:
■
Printer problems
■
HP Jetdirect hardware installation and connection problems
■
Network-related problems
To troubleshoot your HP Jetdirect print server, you may need the following items:
■
A Jetdirect configuration page (see
HP
Jetdirect
Configuration
Pages
)
■
A Printer Configuration or Diagnostic Page
■
Documentation that came with your printer
■
Documentation that came with your HP Jetdirect print server
■
The diagnostics tools and utilities provided with your network software (for example, Novell
NetWare utilities, TCP/IP utilities, or network printer management applications such as HP Web
Jetadmin)
NOTE
Frequently asked questions about installing and configuring HP Jetdirect print servers
can be found by searching for your HP Jetdirect product at
support/
net_printing
.
ENWW
111