HP 635n HP Jetdirect Print Server Administrator's Guide - Page 128

Add a, Hewlett-Packard Network Peripheral Port, Troubleshooting the HP Jetdirect Print Server

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10 If you are using Apple EtherTalk, does the printer appear in the Chooser? ● Verify network and HP Jetdirect settings on the Jetdirect configuration page. See HP Jetdirect Configuration Pages for information on the configuration page. ● Confirm the network settings for the printer using the printer control panel (for printers with control panels). ● See the troubleshooting section in the online help for the HP LaserJet Utility. ● Verify the printer has the PostScript option installed. 11 If you are on a TCP/IP network, can you use Telnet to print directly to the printer? Use the following Telnet command: telnet where is the IP address assigned to the HP Jetdirect print server and is 9100, the default printing port of the print server. In the Telnet session, type in data and press Enter. The data should print to the printer (a manual form feed may be required). 12 Does the printer appear in HP Web Jetadmin or other management application? ● Verify network and HP Jetdirect settings on the Jetdirect configuration page. See HP Jetdirect Configuration Pages for information on the configuration page. ● Confirm the network settings for the printer using the printer control panel (for printers with control panels). ● See the troubleshooting section in the online help included with the HP Web Jetadmin software. 13 If you are using Microsoft Windows NT 4.0 (DLC/LLC), does the printer appear in the Add a Hewlett-Packard Network Peripheral Port dialog box? ● Verify network and HP Jetdirect settings on the Jetdirect configuration page. See HP Jetdirect Configuration Pages for information on the configuration page. ● Confirm the network settings for the printer using the printer control panel (for printers with control panels). ● Ensure that the printer is on the same physical subnet and that it is not connected over a router. 14 On supported systems, does the printer respond to HP Web Jetadmin? ● Verify network and HP Jetdirect settings on the Jetdirect configuration page. See HP Jetdirect Configuration Pages for information on the configuration page. ● Confirm the network settings for the printer using the printer control panel (for printers with control panels). ● See the troubleshooting section in the online help included with the HP Web Jetadmin software. 118 Chapter 7 Troubleshooting the HP Jetdirect Print Server ENWW

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10
If you are using Apple EtherTalk, does the printer appear in the Chooser?
●
Verify network and HP Jetdirect settings on the Jetdirect configuration page. See
HP
Jetdirect
Configuration
Pages
for information on the configuration page.
●
Confirm the network settings for the printer using the printer control panel (for printers with
control panels).
●
See the troubleshooting section in the online help for the HP LaserJet Utility.
●
Verify the printer has the PostScript option installed.
11
If you are on a TCP/IP network, can you use Telnet to print directly to the printer?
Use the following Telnet command:
telnet <IP address> <port>
where
<IP address>
is the IP address assigned to the HP Jetdirect print server and
<port>
is
9100, the default printing port of the print server.
In the Telnet session, type in data and press
Enter
. The data should print to the printer (a manual
form feed may be required).
12
Does the printer appear in HP Web Jetadmin or other management application?
●
Verify network and HP Jetdirect settings on the Jetdirect configuration page. See
HP
Jetdirect
Configuration
Pages
for information on the configuration page.
●
Confirm the network settings for the printer using the printer control panel (for printers with
control panels).
●
See the troubleshooting section in the online help included with the HP Web Jetadmin
software.
13
If you are using Microsoft Windows NT 4.0 (DLC/LLC), does the printer appear in the
Add a
Hewlett-Packard Network Peripheral Port
dialog box?
●
Verify network and HP Jetdirect settings on the Jetdirect configuration page. See
HP
Jetdirect
Configuration
Pages
for information on the configuration page.
●
Confirm the network settings for the printer using the printer control panel (for printers with
control panels).
●
Ensure that the printer is on the same physical subnet and that it is not connected over a
router.
14
On supported systems, does the printer respond to HP Web Jetadmin?
●
Verify network and HP Jetdirect settings on the Jetdirect configuration page. See
HP
Jetdirect
Configuration
Pages
for information on the configuration page.
●
Confirm the network settings for the printer using the printer control panel (for printers with
control panels).
●
See the troubleshooting section in the online help included with the HP Web Jetadmin
software.
118
Chapter 7
Troubleshooting the HP Jetdirect Print Server
ENWW