HP 635n HP Jetdirect Print Server Administrator's Guide - Page 141

Table 8-12, Error Code and Message, Description

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Table 8-12 Error Messages Error Code and Message 02 LAN ERROR - INTERNAL LOOPBACK 03 LAN ERROR - EXTERNAL LOOPBACK 06 ENCRYPTION REQUIRED 07 LAN ERROR - CONTROLLER CHIP 07 AUTHENTICATION FAILED 08 LAN ERROR - INFINITE DEFERRAL Description During self-test, the HP Jetdirect print server detected an internal loopback test error. The print server may be faulty. If the error persists, replace the HP Jetdirect print server. The HP Jetdirect print server is incorrectly connected to your network or is defective. Make sure your HP Jetdirect print server is correctly attached to your network. In addition, check the cabling and connectors. Encryption is required on this network, but the print server cannot communicate on the network due to improper encryption settings. Check the encryption settings configured on the print server. Check the network connections. If the connections are intact, run the power-on selftest: turn the printer off, then on again. If the error persists, replace the HP Jetdirect print server. The Jetdirect print server could not access the network because of an authentication error. The error depends on the authentication method used. Verify the authentication method and settings on the print server. There is a network congestion problem. NOTE If the print server is not connected to the network, this error cannot occur. 08 AUTHENTICATION IN PROGRESS Link-level authentication is in progress. 09 LAN ERROR - BABBLE Check the network connections. If the connections are intact, run the power-on selftest: turn the printer off, then on again. If the error persists, replace the HP Jetdirect print server. For replacement instructions, see the hardware installation guide for your print server. 0A LAN ERROR - NO SQE (Wired Ethernet) Check the network connections. If the connections are intact, run the power-on self-test: turn the printer off, then on again. If the error persists, replace the HP Jetdirect print server. 0C LAN ERROR - RECEIVER OFF There may be a problem with your network cabling or the HP Jetdirect print server. Check the cabling and connectors on your Ethernet network. If you cannot find a problem with your network cabling, run the power-on self-test: turn the printer off, then on again. If the error persists after the printer is turned on again, there is a problem with the HP Jetdirect print server. 0D LAN ERROR - TRANSMITTER OFF There may be a problem with your network cabling or the HP Jetdirect print server. Check the cabling and connectors on your Ethernet network. If you cannot find a problem with your network cabling, run the power-on self-test: turn the printer off, then on again. If the error persists, there is a problem with the HP Jetdirect print server. 0E LAN ERROR - LOSS OF CARRIER Check the network connections. If the connections are intact, run the power-on selftest: turn the printer off, then on again. If the error persists, replace the HP Jetdirect print server. 10 LAN ERROR - UNDERFLOW (Wired Ethernet) There may be a problem with your network cabling or the HP Jetdirect print server. Check the cabling and connectors on your network. If you cannot find a problem with your network cabling, run the power-on self-test: turn the printer off, then on again. If the error persists, there is a problem with the HP Jetdirect print server. 11 LAN ERROR - RETRY FAULTS (Wired Ethernet) There is a problem with your network cabling or external network configuration. Verify operation of the hub or switch port. ENWW HP Jetdirect Configuration Page 131

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Table 8-12
Error Messages
Error Code and Message
Description
02 LAN ERROR - INTERNAL
LOOPBACK
During self-test, the HP Jetdirect print server detected an internal loopback test error.
The print server may be faulty. If the error persists, replace the HP Jetdirect print
server.
03 LAN ERROR - EXTERNAL
LOOPBACK
The HP Jetdirect print server is incorrectly connected to your network or is defective.
Make sure your HP Jetdirect print server is correctly attached to your network. In
addition, check the cabling and connectors.
06 ENCRYPTION REQUIRED
Encryption is required on this network, but the print server cannot communicate on
the network due to improper encryption settings. Check the encryption settings
configured on the print server.
07 LAN ERROR - CONTROLLER
CHIP
Check the network connections. If the connections are intact, run the power-on self-
test: turn the printer off, then on again. If the error persists, replace the HP Jetdirect
print server.
07 AUTHENTICATION FAILED
The Jetdirect print server could not access the network because of an authentication
error. The error depends on the authentication method used.
Verify the authentication method and settings on the print server.
08 LAN ERROR - INFINITE
DEFERRAL
There is a network congestion problem.
NOTE
If the print server is not connected to the network, this error cannot
occur.
08 AUTHENTICATION IN
PROGRESS
Link-level authentication is in progress.
09 LAN ERROR - BABBLE
Check the network connections. If the connections are intact, run the power-on self-
test: turn the printer off, then on again. If the error persists, replace the HP Jetdirect
print server. For replacement instructions, see the hardware installation guide for
your print server.
0A LAN ERROR - NO SQE
(Wired Ethernet) Check the network connections. If the connections are intact, run
the power-on self-test: turn the printer off, then on again. If the error persists, replace
the HP Jetdirect print server.
0C LAN ERROR - RECEIVER OFF
There may be a problem with your network cabling or the HP Jetdirect print server.
Check the cabling and connectors on your Ethernet network. If you cannot find a
problem with your network cabling, run the power-on self-test: turn the printer off,
then on again. If the error persists after the printer is turned on again, there is a
problem with the HP Jetdirect print server.
0D LAN ERROR - TRANSMITTER
OFF
There may be a problem with your network cabling or the HP Jetdirect print server.
Check the cabling and connectors on your Ethernet network. If you cannot find a
problem with your network cabling, run the power-on self-test: turn the printer off,
then on again. If the error persists, there is a problem with the HP Jetdirect print
server.
0E LAN ERROR - LOSS OF
CARRIER
Check the network connections. If the connections are intact, run the power-on self-
test: turn the printer off, then on again. If the error persists, replace the HP Jetdirect
print server.
10 LAN ERROR - UNDERFLOW
(Wired Ethernet) There may be a problem with your network cabling or the HP
Jetdirect print server. Check the cabling and connectors on your network. If you
cannot find a problem with your network cabling, run the power-on self-test: turn the
printer off, then on again. If the error persists, there is a problem with the HP
Jetdirect print server.
11 LAN ERROR - RETRY FAULTS
(Wired Ethernet) There is a problem with your network cabling or external network
configuration. Verify operation of the hub or switch port.
ENWW
HP Jetdirect Configuration Page
131