HP LaserJet 3052 Service Manual - Page 218
Troubleshooting, Does the all-in-one scan to, the computer? - network issue
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Step number 8 Verification step Possible problems Solutions A problem might exist with the network connection. If printing through the network, verify that the device has a valid TCP/IP address by checking the network configuration. If the issue persists, verify that the green LED on the network connector on the back of the device is lit. If it is not lit, there might be a bad network connection, cable, or network device (router or hub). If the issue persists after verifying the above, uninstall and then reinstall the network driver software from the device installation CD. Print a configuration page for reference to the TCP/IP address during reinstallation. If the problem still persists, replace the formatter. Port driver problem exists in Microsoft Windows. Uninstall and then reinstall the all-in-one software. Verify that you are using the correct installation procedure and the correct port setting. Does the all-in-one scan to the computer? Turn the all-in-one off and then back on. Initiate a scan from the basic desktop software at the computer. Cable is not connected correctly. Software is not installed correctly or an error occurred during software installation. Reconnect the cable. Uninstall and then reinstall the all-in-one software. Verify that you are using the correct installation procedure and the correct port setting. 198 Chapter 6 Troubleshooting ENWW