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HP Z600 HP Z600 Workstation Maintenance and Service Guide - Page 182

Self-troubleshooting with HP Vision Field Diagnostics, Overview

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Self-troubleshooting with HP Vision Field Diagnostics Hewlett-Packard Vision Field Diagnostics is a diagnostic tool that can be used by the end user or technical support personnel to view information about the hardware configuration of the computer and perform hardware troubleshooting on HP Desktop and Workstation systems. This diagnostic tool should be used to help determine hardware failures. Accessible by either CD or USB key, these diagnostics run outside the operating system and so make it easy to isolate potential issues that may be operating system related versus hardware. HP Vision Field Diagnostics benefits are: ● Capture complete system configuration information that can be shared as an HTML file, including: ◦ System serial number ◦ System product number ◦ System BIOS revision ◦ Memory size and configuration ◦ Processor information ◦ Storage device information and configuration ◦ Graphics / audio / communications information and configuration ◦ And more... ● Comprehensive list of diagnostic test available with new added features: ◦ Highly configurable testing options: quick / complete / custom / interactive / non-interactive ◦ Specific failing memory DIMM identification ◦ Tests video card memory ◦ Launches DST Smart tests for both SATA and SAS drives ◦ Many other tests and diagnostics ● Diagnostic Failure Code Output - A unique warranty code is generated for each failure which can be used to validate diagnostic use for a specific system ● Easy to use - uses similar user interface as previous field diagnostics, HP Insight Diagnostics ● True End2End diagnostics - same diagnostics modules used in factory ● Easy to obtain ◦ Download from Web ◦ USB key bootable or CD bootable ◦ Included with restore media It is expected that these Vision diagnostics will be run on supported products when attempting to troubleshoot system issues. Overview The HP Vision Field Diagnostics utility allows you to view information about the hardware configuration of the workstation and perform hardware diagnostic tests on the subsystems of the workstation. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues. 170 Chapter 6 Diagnostics and troubleshooting ENWW

Section	Page
Workstation overview	13
Description	13
System board architecture	13
Processor technology	14
Memory technology	14
Graphics	15
Expansion card slots	15
Addition features	15
Workstation components	16
Chassis components	17
Front panel components	18
Rear panel components	19
Specifications	20
Physical characteristics	20
Environmental specifications	21
Power supply description	21
Power supply voltages	21
Power supply currents	22
Power supply specifications	23
Power consumption and heat dissipation	23
System fans	24
Resetting the power supply	24
Ensuring proper ventilation	24
Features	25
ENERGY STAR Qualification	27
SATA Power Management	28
EUP compliance mode	28
Enabling EUP compliance mode	28
Disabling EUP compliance mode	28
Accessibility	28
Hyper-threading	29
Intel Turbo Boost Technology	29
HP Cool Tools	29
Setting up the operating system	30
Setting up the Microsoft operating system	31
Installing or upgrading device drivers	31
Transferring files and settings to your Windows workstation	31
Setting up Red Hat Enterprise Linux	32
Installing with the HP driver CD	32
Installing and customizing Red Hat-enabled workstations	33
Verifying hardware compatibility	33
Setting up Novell SLED	33
Updating the workstation	33
Updating the workstation after first boot	33
Upgrading the BIOS	33
Determining current BIOS	34
Upgrading BIOS	35
Upgrading device drivers	35
Restoring the operating system	36
Restore methods	36
Ordering backup software	37
Restoring Windows Vista	37
Ordering the RestorePlus! media	37
Restoring the operating system	37
Restoring Windows XP Professional	38
Creating RestorePlus! media	38
Creating HP Backup and Recovery (HPBR) media	39
Restoring the operating system	40
Using RestorePlus!	40
Using HPBR	40
Using the recovery partition	40
Restoring Novell SLED	40
Creating restore media	40
System management	42
BIOS ROM	42
The Computer Setup (F10) Utility	43
Computer Setup (F10) functionality	43
Accessing the Computer Setup (F10) Utility	45
The Computer Setup (F10) Utility menu	46
Workstation management	54
Initial workstation configuration and deployment	55
Installing a remote system	55
Replicating the setup	56
Copying a setup configuration to a single workstation	56
Copying a setup configuration to multiple workstations	57
Updating and managing software	58
HP Client Manager Software	58
Altiris Client Management Solutions	58
System Software Manager	59
Proactive Change Notification	59
Subscriber's Choice	59
ROM Flash	60
Remote ROM Flash	60
HPQFlash	60
F10 Flash	60
FailSafe Boot Block ROM	61
Recovering the workstation from Boot Block Recovery mode	61
Workstation security	62
Asset tracking	62
SATA hard disk drive security	63
DriveLock applications	64
Using DriveLock	64
Enabling DriveLock	65
Password security	66
Establishing a setup password using Computer Setup (F10) Utility	66
Establishing a power-on password using workstation setup	67
Entering a power-on password	67
Entering a setup password	68
Changing a power-on or setup password	68
Deleting a power-on or setup password	69
National keyboard delimiter characters	69
Clearing passwords	70
Chassis security	70
Side access panel key lock	70
Side access panel sensor (Smart Cover Sensor) (optional)	70
Setting the Side access panel sensor protection level	71
Side access panel solenoid lock	71
Cable lock (optional)	71
Fault notification and recovery	72
Drive Protection System	72
ECC fault prediction	72
Thermal sensors	72
Dual-state power button	73
Changing the power button configuration	73
Replacing components	74
Warnings and cautions	75
Service considerations	76
Cautions, warnings and safety precautions	76
ESD information	76
Generating static	76
Preventing ESD equipment damage	77
Personal grounding methods and equipment	77
Grounding the work area	78
Recommended ESD prevention materials and equipment	78
Tools and software requirements	79
Special handling of components	79
Cables and connectors	79
Hard drives	80
Lithium coin cell battery	80
Customer self-repair	80
Removing and installing components	81
Component locations	82
Disassembly order	84
Predisassembly procedures	85
Cable lock (optional)	86
Side access panel	87
Removing the side access panel	87
Installing the side access panel	87
Side access panel solenoid lock	88
Removing the side access panel solenoid lock	88
Installing the side access panel solenoid lock	89
Right side panel	90
Removing the right side panel	90
Installing the right side panel	90
Power supply	90
Removing the power supply	90
Installing the power supply	91
Speaker	91
Removing the speaker	91
Installing the speaker	92
Side access panel sensor (optional)	92
Removing the side access panel sensor	92
Installing the side access panel sensor	93
Power connections	93
Upper front bezel	95
Removing the upper front bezel	95
Installing the upper front bezel	95
Lower front bezel	96
Removing the lower front bezel	96
Installing the lower front bezel	96
Front panel I/O cable assembly	97
Removing the front panel I/O cable assembly	97
Installing the front panel I/O cable assembly	99
Power switch cable assembly	100
Removing the power switch cable assembly	100
Installing the power switch cable assembly	101
Optical bay filler tray	101
Removing a filler tray	102
Installing a filler tray	103
Optical disk drive	104
Removing an optical disk drive from the optical bay	104
Installing an optical disk drive in the optical bay	106
Notice for Blu-ray optical drives	108
Blu-ray movie playback	108
Blu-ray movie playback compatibility and update	108
Slot load optical disk drive (optional)	109
Removing the slot load optical disk drive	109
Installing a slot load optical disk drive	112
Hard disk drive	114
Removing a hard disk drive from the hard drive bay	115
Installing a hard disk drive in the hard drive bay	116
Hard disk drive cable configuration	116
Installing a hard disk drive	116
Removing a hard disk drive from the slot load optical bay	119
Installing a hard disk drive in the slot load optical bay	121
Removing a hard disk drive from the optical drive bay	125
Installing a hard disk drive in the optical drive bay	127
Installing dual SFF hard drives in the optical drive bay	129
Installing the hard drives	129
Configuring the cabling	131
System fans	132
Front system fan	132
Removing the front system fan	132
Installing the front system fan	133
Rear system fan assembly	134
Removing the rear system fan assembly	134
Installing the rear system fan assembly	134
Memory fan	134
Removing the memory fan	134
Installing the memory fan	136
Memory	137
DIMM installation guidelines	137
Supported DIMM configurations	137
BIOS errors and warnings	137
Removing a DIMM	138
Installing a DIMM	139
Required DIMM installation order	139
Single processor configuration	139
Dual processor configuration	139
Installing the DIMM	139
Expansion card slot identification	142
Expansion card slot description	142
Expansion card configuration restrictions for power supplies	143
Choosing an expansion card slot	144
PCIe card	145
Removing a PCIe card	145
Installing a PCIe card	146
PCI card	148
Removing a PCI card	148
Installing a PCI card	148
CPU heatsink	151
Removing the CPU heatsink	151
Installing the CPU heatsink	152
CPU	154
Removing a CPU	154
Installing a CPU	155
System board	156
Removing the system board	156
Installing the system board	158
Battery	159
Removing the battery	160
Installing the battery	160
Product recycling	161
Diagnostics and troubleshooting	162
Calling technical support	163
Locating ID labels	163
Locating warranty information	164
Diagnosis guidelines	165
Diagnosis at startup	165
Diagnosis during operation	166
Troubleshooting checklist	166
HP troubleshooting resources and tools	168
HP Support Assistant	168
HP Help and Support Center	168
E-support	168
Troubleshooting a problem	169
Instant Support and Active Chat	169
Customer Advisories, Customer and Security Bulletins, and Customer Notices	169
Product Change Notifications	169
Helpful hints	169
At startup	170
During operation	170
Customizing the monitor display	171
Troubleshooting scenarios and solutions	172
Solving minor problems	172
Solving power supply problems	174
Testing power supply	174
Solving diskette problems	175
Solving hard drive problems	176
Solving display problems	178
Solving audio problems	180
Solving printer problems	181
Self-troubleshooting with HP Vision Field Diagnostics	182
Overview	182
Downloading and accessing HP Vision Field Diagnostics	184
Accessing HP Vision Field Diagnostics on the workstation	185
Creating and using a bootable USB key	185
Creating and using a bootable DVD	185
Using the HP Memory Test utility	185
User interface	186
Survey tab	186
Test tab	188
Status tab	190
History tab	190
Errors tab	190
Help tab	191
Saving and printing information in HP Vision Field Diagnostics	192
Diagnostic codes and errors	192
Diagnostic LED and audible (beep) codes	192
LED color definitions	196
POST error messages	197
Configuring RAID devices	203
Maximum hard drive configurations	203
Configuring SATA RAID devices	204
Attaching SATA HDDs	204
Configuring system BIOS	205
Creating RAID volumes	206
Configuring SAS RAID devices	207
Supported configurations	207
SAS RAID 0 configuration	208
SAS RAID 1 configuration	209
SAS RAID 1E configuration	210
Deleting RAID volumes	211
Configuring password security and resetting CMOS	212
Preparing to configure passwords	212
Resetting the password jumper	213
Clearing and Resetting the CMOS	213
Using the CMOS Button	213
Using the Computer Setup (F10) Utility to Reset CMOS	214
Connector pins	216
System board designators	226
Routine Care	228
General cleaning safety precautions	228
Cleaning the workstation case	228
Cleaning the keyboard	228
Cleaning the monitor	229
Cleaning the mouse	229
Locating HP resources	230
Product information	231
Product support	232
Product documentation	233
Product diagnostics	234
Product updates	235

Match case Limit results 1 per page

Self-troubleshooting with HP Vision Field Diagnostics

Hewlett-Packard Vision Field Diagnostics is a diagnostic tool that can be used by the end user or

technical support personnel to view information about the hardware configuration of the computer and

perform hardware troubleshooting on HP Desktop and Workstation systems. This diagnostic tool should

be used to help determine hardware failures. Accessible by either CD or USB key, these diagnostics

run outside the operating system and so make it easy to isolate potential issues that may be operating

system related versus hardware.

HP Vision Field Diagnostics benefits are:

●

Capture complete system configuration information that can be shared as an HTML file, including:

◦

System serial number

◦

System product number

◦

System BIOS revision

◦

Memory size and configuration

◦

Processor information

◦

Storage device information and configuration

◦

Graphics / audio / communications information and configuration

◦

And more...

●

Comprehensive list of diagnostic test available with new added features:

◦

Highly configurable testing options: quick / complete / custom / interactive / non-interactive

◦

Specific failing memory DIMM identification

◦

Tests video card memory

◦

Launches DST Smart tests for both SATA and SAS drives

◦

Many other tests and diagnostics

●

Diagnostic Failure Code Output – A unique warranty code is generated for each failure which can

be used to validate diagnostic use for a specific system

●

Easy to use - uses similar user interface as previous field diagnostics, HP Insight Diagnostics

●

True End2End diagnostics – same diagnostics modules used in factory

●

Easy to obtain

◦

Download from Web

◦

USB key bootable or CD bootable

◦

Included with restore media

It is expected that these Vision diagnostics will be run on supported products when attempting to

troubleshoot system issues.

Overview

The HP Vision Field Diagnostics utility allows you to view information about the hardware configuration

of the workstation and perform hardware diagnostic tests on the subsystems of the workstation. The

utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues.

170

Chapter 6

Diagnostics and troubleshooting

ENWW