HP Z600 HP Z600 Workstation Maintenance and Service Guide - Page 201

Screen message, Probable cause, Recommended action, Security >System - firmware

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Table 6-10 POST error messages (continued) Screen message Probable cause Recommended action 925-Fatal error on IOH miscellaneous Fatal miscellaneous error detected on Potential system board problem; contact HP Support. IOH core x, where x is 0 or 1. 926-Fatal error on IOH Vtd Fatal error detected in the Intel Virtualization Technology. Potential system board problem; contact HP Support. 927-Fatal error on DIMM in slot CPU X DIMM Y Fatal multibit ECC error detected on the DIMM in the slot labeled CPU x DIMM y (where x is 0 or 1 and y is 1 6), as labeled on the system board. Replace the DIMM in the identified slot. 928-Fatal machine check detected on CPU X Contact HP support. 1720-SMART Hard Drive Detect Imminent Failure Hard drive is about to fail. (Some hard 1. disk drives have a firmware patch that fixes erroneous error messages.) 2. Determine if the hard disk drive is giving a correct error message. Run the Drive Protection System test (if applicable). 3. Apply firmware patch (if applicable). See http://www.hp.com/support. 4. Back up contents and replace the hard disk drive. 1783-Fixed Disk 0/1 locked Hard disk drive failure. Diagnose the hard disk drive, and replace it if necessary. 1796-SATA Cabling Error Missing or improperly attached cable. Verify that a cable is attached. Reattach the cable. 1797-SATA Drivelock is not STAT Drivelock is not supported in supported in RAID mode RAID mode. Disable RAID mode, or disable SATA drivelock. 1801-Microcode Update Error Unsupported processor (C0 Stepping or greater only). The microcode update failed. Check the processor stepping to ensure it is a supported stepping. If it is contact, HP Support. 1802-Processor Not Supported The system board does not support the Replace the processor with a compatible one. processor. 1803-Processor feature set is insufficient for current system settings Processor feature set is insufficient for current system settings. The BIOS settings do not match the support provided by the processor Change the BIOS settings or upgrade the processors. 1804-A processor feature A processor feature is incompatible and the memory configuration with the memory configuration. are incompatible Restore the previous memory configuration. ERROR: Invalid 1394 GUID (Invalid electronic serial number) No electronic serial number is stored To assign a serial number , select Security >System with the system. IDs in the Computer Setup (F10) Utility. ERROR: Invalid electronic serial number (no number) No electronic serial number is stored To assign a serial number , select Security >System with the system IDs in the Computer Setup (F10) Utility. ERROR: An unsupported Unsupported processor detected. processor is installed. System halted Replace the processor. ERROR: A processor requiring Unsupported processor detected. too much power is installed. System halted Replace the processor. ENWW Diagnostic codes and errors 189

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Screen message
Probable cause
Recommended action
925—Fatal error on IOH
miscellaneous
Fatal miscellaneous error detected on
IOH core x, where x is 0 or 1.
Potential system board problem; contact HP Support.
926—Fatal error on IOH Vtd
Fatal error detected in the Intel
Virtualization Technology.
Potential system board problem; contact HP Support.
927—Fatal error on DIMM in
slot CPU X DIMM Y
Fatal multibit ECC error detected on
the DIMM in the slot labeled CPU x
DIMM y (where x is 0 or 1 and y is 1 -
6), as labeled on the system board.
Replace the DIMM in the identified slot.
928—Fatal machine check
detected on CPU X
Contact HP support.
1720—SMART Hard Drive
Detect Imminent Failure
Hard drive is about to fail. (Some hard
disk drives have a firmware patch that
fixes erroneous error messages.)
1.
Determine if the hard disk drive is giving a correct
error message.
2.
Run the Drive Protection System test (if
applicable).
3.
Apply firmware patch (if applicable).
See
support
.
4.
Back up contents and replace the hard disk drive.
1783—Fixed Disk 0/1 locked
Hard disk drive failure.
Diagnose the hard disk drive, and replace it if
necessary.
1796—SATA Cabling Error
Missing or improperly attached cable.
Verify that a cable is attached. Reattach the cable.
1797—SATA Drivelock is not
supported in RAID mode
STAT Drivelock is not supported in
RAID mode.
Disable RAID mode, or disable SATA drivelock.
1801—Microcode Update
Error
Unsupported processor (C0 Stepping
or greater only).
The microcode update failed. Check the processor
stepping to ensure it is a supported stepping. If it is
contact, HP Support.
1802—Processor Not
Supported
The system board does not support the
processor.
Replace the processor with a compatible one.
1803—Processor feature set
is insufficient for current
system settings
Processor feature set is insufficient for
current system settings. The BIOS
settings do not match the support
provided by the processor
Change the BIOS settings or upgrade the processors.
1804—A processor feature
and the memory configuration
are incompatible
A processor feature is incompatible
with the memory configuration.
Restore the previous memory configuration.
ERROR: Invalid 1394 GUID
(Invalid electronic serial
number)
No electronic serial number is stored
with the system.
To assign a serial number , select
Security >System
IDs
in the Computer Setup (F10) Utility.
ERROR: Invalid electronic
serial number (no number)
No electronic serial number is stored
with the system
To assign a serial number , select
Security >System
IDs
in the Computer Setup (F10) Utility.
ERROR: An unsupported
processor is installed. System
halted
Unsupported processor detected.
Replace the processor.
ERROR: A processor requiring
too much power is installed.
System halted
Unsupported processor detected.
Replace the processor.
Table 6-10
POST error messages
(continued)
ENWW
Diagnostic codes and errors
189