HP xw3400 HP xw3400 Workstation - Service and Technical Reference Guide - Page 152

Solving Mouse Problems continued, Shut Down, standby

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Table D-10 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution 3. Use the up or down arrow key to select the Shut Down option and then press the Enter key. 4. After the shutdown is complete, plug the mouse connector into the back of the workstation (or the keyboard) and restart. Program in use has stopped responding to commands. Shut down the workstation using the keyboard then restart the workstation. Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. Wireless device error. See the Worldwide Limited Warranty for terms and conditions. 1. Check the software, if available, for device status. 2. Check/replace device batteries. 3. Reset receiver and mouse. Workstation is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the workstation will shut down and you will lose any unsaved data. Mouse will only move vertically, horizontally, or movement is jerky. Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty. Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most workstation stores. 142 Appendix D Troubleshooting without diagnostics ENWW

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Mouse does not respond to movement or is too slow.
Cause
Solution
3
.
Use the
up
or
down arrow
key to select the
Shut Down
option and then press the
Enter
key.
4
.
After the shutdown is complete, plug the mouse connector
into the back of the workstation (or the keyboard) and
restart.
Program in use has stopped responding to commands.
Shut down the workstation using the keyboard then restart the
workstation.
Mouse may need cleaning.
Remove the roller ball cover on the mouse and clean the internal
components.
Mouse may need repair.
See the Worldwide Limited Warranty for terms and conditions.
Wireless device error.
1
.
Check the software, if available, for device status.
2
.
Check/replace device batteries.
3
.
Reset receiver and mouse.
Workstation is in
standby
mode.
Press the power button to resume from
standby
mode.
CAUTION:
When attempting to resume from
standby
mode, do not hold down the power button for more than four
seconds. Otherwise, the workstation will shut down and you will
lose any unsaved data.
Mouse will only move vertically, horizontally, or movement is jerky.
Cause
Solution
Mouse roller ball or the rotating encoder shafts that make
contact with the ball are dirty.
Remove roller ball cover from the bottom of the mouse and clean
the internal components with a mouse cleaning kit available
from most workstation stores.
Table
D
-
10
Solving Mouse Problems (continued)
142 Appendix
D
Troubleshooting without diagnostics
ENWW