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HP xw3400 HP xw3400 Workstation - Service and Technical Reference Guide - Page 36

HP ProtectTools Security Manager, HP Client Management Premium Suite

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Tight integration with HP Instant Support tools reduces hardware troubleshooting time. ● Diagnostics-remotely run & view reports on HP desktop, notebook, and workstation models ● System Health Scan-check for known hardware issues in your installed base of HP client systems ● Active Chat-connect to HP customer support to resolve issues ● HP Knowledgebase-link to expert information ● Automated SoftPaq collection and delivery process for fast resolution of hardware problems ● Identify, inventory, and initialize systems with HP ProtectTools embedded security chip ● Option for health alerts to display locally on the client system ● Report basic inventory information for non-HP clients For more information on HP Client Manager, visit www.hp.com/go/clientmanager. HP ProtectTools Security Manager ProtectTools Security Manager software provides security features that help protect against unauthorized access to the workstation, networks, and critical data. Enhanced security functionality is provided by the following modules: ● Smart Card Security for ProtectTools ● Embedded Security for ProtectTools ● BIOS Configuration for ProtectTools ● Credential Manager for ProtectTools The modules available for your workstation may vary depending on your model. For example, Embedded Security for ProtectTools requires that the Trusted Platform Module (TPM) embedded security chip (some models only) be installed on your workstation, and Smart Card Security for ProtectTools requires an optional smart card and reader. ProtectTools modules may be preinstalled, preloaded, or available for purchase from the HP Web site. Visit http://www.hp.com/products/security for more information. HP Client Management Premium Suite HP Client Premium Suite (HP CPS) is designed for organizations wanting full client hardware and software lifecycle management from a single, Web-based management console. It combines: ● HP Client Manager ● HP Systems Insight Manager Connector ● HP OpenView Connector ● Altiris Client Manager Suite - Level 1 ● Altiris Connector Solution ● Altiris Local Recovery Pro ● Altiris AuditExpress 26 Chapter 4 Desktop management ENWW

Section	Page
Install the operating system	11
Installing or upgrading device drivers	11
Transferring files and settings	12
Creating a disc recovery set	12
Computer Setup (F10) utility	13
Computer Setup (F10) utilities	13
Using Computer Setup (F10) utilities	14
Computer Setup—File	15
Computer Setup—Storage	16
Computer Setup—Security	19
Computer Setup—Power	21
Computer Setup—Advanced	22
Recovering the configuration settings	24
HP Insight Diagnostics	25
HP Insight Diagnostics	25
Accessing HP Insight Diagnostics	25
Survey tab	26
Test tab	26
Status tab	27
Log tab	28
Help tab	28
Saving and printing information in HP Insight Diagnostics	28
Downloading the latest version of HP Insight Diagnostics	29
Protecting the software	29
Restoring the software	29
Desktop management	31
Initial configuration and deployment	31
HP OpenView Agent	32
Altiris Deployment Solution Agent	32
HP Backup and Recovery Manager	32
Remote system installation	34
Software updating and management	34
HP Client Management Interface	34
HP System Software Manager	35
HP Client Manager	35
HP ProtectTools Security Manager	36
HP Client Management Premium Suite	36
HP Client Foundation Suite	37
HP OpenView Client Configuration Manager	37
HP OpenView Workstation Configuration Management solutions	37
Proactive change notification	38
Subscriber’s Choice	38
Retired solutions	38
ROM Flash	38
Remote ROM Flash	39
HPQFlash	39
Boot Block Emergency Recovery Mode	39
Replicating the setup	40
Copying to single workstation	40
Copying to multiple workstations	40
Creating a bootable device	41
Supported USB flash media device	41
Unsupported USB flash media device	43
Dual-State power button	44
HP web site support	45
Industry standards	45
Asset tracking and security	45
Password security	47
Establishing a Setup password using Computer Setup	48
Establishing a power-on password Using Computer Setup	48
Entering a power-on password	48
Entering a Setup password	48
Changing a power-on or Setup password	49
Deleting a power-on or Setup password	50
National keyboard delimiter characters	50
Clearing passwords	50
DriveLock	51
Using DriveLock	51
DriveLock applications	51
Smart Cover Sensor	53
Setting the Smart Cover Sensor protection level	53
Smart Cover Lock	53
Locking the Smart Cover Lock	54
Unlocking the Smart Cover Lock	54
Using the Smart Cover FailSafe Key	54
Cable Lock provision	54
Fingerprint identification technology	55
Fault notification and recovery	55
Drive protection system	55
Surge-tolerant power supply	55
Thermal sensor	55
Serial and Parallel ATA drive guidelines and features	57
SATA hard drives	57
SATA hard drive cables	58
SATA data cable	58
SATA power cable	58
PATA device information	59
ATA SMART Drives	59
Hard drive capacities	59
Identifying routine care and disassembly preparation	61
Electrostatic discharge information	62
Generating static	62
Preventing electrostatic damage to equipment	62
Personal grounding methods and equipment	63
Grounding the work area	63
Recommended materials and equipment	63
Operating guidelines	65
Routine care	65
General cleaning safety precautions	65
Cleaning the workstation case	65
Cleaning the keyboard	66
Cleaning the monitor	66
Cleaning the mouse	67
Service considerations	67
Power supply fan	67
Tools and software requirements	67
Screws	67
Cables and connectors	68
Hard drives	68
Lithium coin cell battery	68
Removal and replacement procedures	69
Preparation for disassembly	69
External security devices	70
Installing a cable lock	70
Installing a padlock	70
Access panel	71
Front bezel	72
Front drive bezels	73
Cable management	74
Cable connections	75
Memory	76
Expansion cards	77
Drives	84
Drive positions	84
Removing an external drive	84
Disconnecting optical cables	85
Disconnecting diskette drive cables	85
Releasing the drives	86
Installing an external drive	86
Replacing an internal hard drive	89
Chassis fan	93
Fan shroud	94
Front I/O panel housing assembly	95
Heatsink	96
Processor	97
Speaker	99
Power supply	100
System board	101
Battery	102
Type 1 Battery Holder	103
Type 2 Battery Holder	103
Type 3 Battery Holder	104
Connector pin assignments	105
Keyboard	105
Mouse	105
Ethernet BNC	105
Ethernet RJ-45	106
Ethernet AUI	106
Parallel interface	107
Serial interface, powered and non-powered	107
USB	108
Microphone	108
Headphone	108
Line-in audio	108
Line-out audio	108
External infrared transceiver	109
Monitor	109
ATA/ATAPI (IDE) Standard drive cable	110
24-Pin Power	110
4-Pin Power (for CPU)	111
SATA data and power	111
PCI Express	111
PCI Express	112
DVI connector	113
Power cord set requirements	115
General requirements	115
Japanese power cord requirements	115
Country-specific requirements	115
POST error messages	117
Power-On Self-Test (POST)	117
POST numeric codes and text messages	118
Interpreting POST diagnostic front panel LEDs and audible codes	125
Troubleshooting without diagnostics	129
Safety and comfort	129
Before you call for technical support	129
Helpful hints	130
Solving general problems	132
Solving power problems	136
Solving diskette problems	137
Solving hard drive problems	140
Solving media card reader problems	142
Solving display problems	144
Solving audio problems	148
Solving printer problems	150
Solving keyboard and mouse problems	151
Solving hardware installation problems	153
Solving network problems	155
Solving memory problems	158
Solving processor problems	160
Solving CD-ROM and DVD problems	161
Solving drive key problems	164
Solving front panel component problems	165
Solving internet access problems	166
Solving software problems	168
System board and riser board reference designators	169
Memory	175
DDR2-SDRAM DIMMs	175
Populating DIMM sockets	176

Match case Limit results 1 per page

Tight integration with HP Instant Support tools reduces hardware troubleshooting time.

●

Diagnostics—remotely run & view reports on HP desktop, notebook, and workstation models

●

System Health Scan—check for known hardware issues in your installed base of HP client systems

●

Active Chat—connect to HP customer support to resolve issues

●

HP Knowledgebase—link to expert information

●

Automated SoftPaq collection and delivery process for fast resolution of hardware problems

●

Identify, inventory, and initialize systems with HP ProtectTools embedded security chip

●

Option for health alerts to display locally on the client system

●

Report basic inventory information for non-HP clients

For more information on HP Client Manager, visit

www.hp.com/

go/clientmanager

HP ProtectTools Security Manager

ProtectTools Security Manager software provides security features that help protect against unauthorized

access to the workstation, networks, and critical data. Enhanced security functionality is provided by the

following modules:

●

Smart Card Security for ProtectTools

●

Embedded Security for ProtectTools

●

BIOS Configuration for ProtectTools

●

Credential Manager for ProtectTools

The modules available for your workstation may vary depending on your model. For example, Embedded

Security for ProtectTools requires that the Trusted Platform Module (TPM) embedded security chip (some

models only) be installed on your workstation, and Smart Card Security for ProtectTools requires an

optional smart card and reader.

ProtectTools modules may be preinstalled, preloaded, or available for purchase from the HP Web site.

Visit

http://www.hp.com/

products/security

for more information.

HP Client Management Premium Suite

HP Client Premium Suite (HP CPS) is designed for organizations wanting full client hardware and software

lifecycle management from a single, Web-based management console. It combines:

●

HP Client Manager

●

HP Systems Insight Manager Connector

●

HP OpenView Connector

●

Altiris Client Manager Suite - Level 1

●

Altiris Connector Solution

●

Altiris Local Recovery Pro

●

Altiris AuditExpress

Chapter

Desktop management

ENWW