Motorola PHOTON 4G Sprint User Guide - Page 126

Status Messages, Message Description - sim unlock

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Status Messages Self Check Error Self Check Fail Wrong PIN PIN Blocked. Call Your Provider Insert SIM Check SIM Card Message Description A fault was detected with your phone. If this error recurs, note the error and contact Sprint Customer Service. An operational fault was detected with your phone. Note the numeric code, turn your phone off, and contact Sprint Customer Service. You have entered an incorrect SIM PIN number. You have only three attempts to enter your PIN. After a third unsuccessful attempt, your phone will be locked and you will have to call Sprint Customer Service to have it unlocked. Sprint sets the default to PIN off; if you elect to enable the PIN then you will need to contact Sprint for the default PIN and PUK. An incorrect SIM PIN was entered three consecutive times. You will be unable to send or receive calls on your phone. Contact Sprint Customer Service to obtain the PIN Unblocked Key (PUK) code. Sprint sets the default to PIN off; if you elect to enable the PIN then you will need to contact Sprint for the default PIN and PUK. Your SIM Card is not being detected. Please check to ensure that you have inserted the SIM Card. Please check your SIM card to make sure it is properly inserted. 118 3E. Sprint Worldwide Wireless Service

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118
3E. Sprint Worldwide Wireless Service
Self Check Error
A fault was detected with your phone. If this error recurs, note the error and
contact Sprint Customer Service.
Self Check Fail
An operational fault was detected with your phone. Note the numeric code, turn
your phone off, and contact Sprint Customer Service.
Wrong PIN
You have entered an incorrect SIM PIN number. You have only three attempts to
enter your PIN. After a third unsuccessful attempt, your phone will be locked and
you will have to call Sprint Customer Service to have it unlocked. Sprint sets the
default to PIN off; if you elect to enable the PIN then you will need to contact
Sprint for the default PIN and PUK.
PIN Blocked. Call Your Provider
An incorrect SIM PIN was entered three consecutive times. You will be unable to
send or receive calls on your phone. Contact Sprint Customer Service to obtain
the PIN Unblocked Key (PUK) code. Sprint sets the default to PIN off; if you elect
to enable the PIN then you will need to contact Sprint for the default PIN and
PUK.
Insert SIM
Your SIM Card is not being detected. Please check to ensure that you have
inserted the SIM Card.
Check SIM Card
Please check your SIM card to make sure it is properly inserted.
Status Messages
Message Description