Toshiba ESTUDIO355 Troubleshooting Guide - Page 112

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess

110

Error Messages

Error Messages

When a message appears on the [Device] Tab of TopAccess, see the table below for the corrective action.

TopAccess Message

Corrective Action

Front Cover Open - Please Close Cover.

Close the front cover.

Paper Feeding Cover Open - Please Close Cover.

Close the paper feeder cover.

Transfer/Transport unit Open - Please Close Cover.

Close the transfer/transport unit.

Large Capacity Feeder Cover Open - Please Close Cover.

Close the Large Capacity Feeder cover.

Drawer Open - Please Close Cover.

Close the drawer.

Automatic Duplexing Unit Cover Open - Please Close Cover.

Close the automatic duplexing unit cover.

Relay Unit Cover Open - Please Close Cover.

Close the Bridge Unit cover.

Finisher Joint Cover Open - Please Close Cover.

Close the Finisher joint cover.

Staple Door Open - Please Close Cover.

Close the stapler cover.

Punch Unit Front Cover Open.

Close the Punch Unit front cover.

Lower Tray Delivery Cover Open - Please Close Cover

Close the lower tray delivery cover.

Lower Tray Front Cover Open - Please Closer Cover

Close the lower tray front cover.

Punch Unit Front Cover Open - Please Close Cover

Close the Punch unit front cover.

Hole Punch Unit Open - Please Close Cover.

Close the Hole Punch Unit cover.

Paper Jam in Auto Duplexer Unit - Please Clear Paper Path

Refer to the guidance on the touch panel to remove jammed

paper.

Paper Insertion Jam - Please Clear Paper Path


paper.

Paper Jam in Printer - Please Clear Paper Path


paper.

Paper Ejection Jam - Please Clear Paper Path


paper.

Staple Jam in Finisher - Please Clear Staple

Remove the jammed staples from the Finisher.

See

P.44 “Clearing a Staple Jam”.

Paper Jam in Finisher - Remove paper

Remove the jammed paper from the Finisher.

See

P.12 “Clearing a Paper Jam”

Staple Jam in Saddle Stitch Finisher - Please Clear Staple

Remove jammed staples from the Saddle Stitch Finisher.

See

P.44 “Clearing a Staple Jam”

Used Toner Container Full - Please Replace.

Replace the waste toner box.

Toner Not Recognized - Please Check Toner.

Check and adjust the toner bottle.

Black Toner Empty - Please Refill.

Replace the black toner.

See

P.54 “Replacing a Toner Cartridge”.

Cyan Toner Empty - Please Refill.

Replace the cyan toner.

Magenta Toner Empty - Please Refill.

Replace the magenta toner.

Yellow Toner Empty - Please Refill.

Replace the yellow toner.

Confirm waste toner box is attached

Confirm the waste toner box is securely attached and close the

waste toner box cover.

Close duplexing unit cover

Close the duplexing unit cover.

Close receiving tray low cover

Close the low cover of the receiving tray.

Prepare new waste toner box

Prepare a new waste toner box.

TRU Box needs to be replaced (Please make a service call)

Contact your service representative for the replacement of the

TRU Box.

Automatic Document Feeder Error - Please Contact Service

Technician.

Contact your service representative.

Alignment Error in Automatic Document Feeder - Please Contact

Service Technician.


Motor Error in Automatic Document Feeder - Please Contact

Service Technician.


I/F Error in Automatic Document Feeder - Please Contact Service

Technician.


Fatal Error - Please Contact Service Technician.


Main Motor Error - Please Contact Service Technician.


Printer Output Error - Please Contact Service Technician.


Printer Input Error - Please Contact Service Technician.


Section	Page
Preface	3
How to read this manual	3
Symbols in this manual	3
Screens	3
Trademarks	3
CONTENTS	5
TROUBLESHOOTING FOR THE HARDWARE	9
Messages Displayed on the Touch Panel	11
Clearing a Paper Jam	14
Locating a paper jam	14
Clearing a paper jam	15
Tips on removing the jammed paper	15
If paper jams occur frequently	16
Paper jam in the Reversing Automatic Document Feeder (optional) (Lower)	16
Paper jam in the Reversing Automatic Document Feeder (optional) (Upper)	17
Paper jam in the drawer feeding portion	19
Paper jam in the Large Capacity Feeder (optional)	19
Paper jam in the Paper Feed Pedestal (optional)	20
Paper jam in the bypass tray	20
Paper jam in the automatic duplexing unit	21
Paper jam on the paper transport path	22
Paper jam in the fuser unit	23
Paper jam in the Job Separator and the Offset Tray (both optional)	25
Paper jam in the Bridge Kit (optional)	26
Paper jam in the Finisher MJ-1101 and the Hole Punch Unit MJ-6101 (both optional)	26
Paper jam in the Saddle Stitch Finisher MJ-1024 and the Hole Punch Unit MJ-6004 (both optional)	31
Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1024 (optional)	33
Paper jam in the Saddle Stitch Finisher MJ-1025 (optional)	35
Paper jam in the Hole Punch Unit of the Saddle Stitch Finisher MJ-1025 (optional)	36
Paper jam in the stapler unit of the Saddle Stitch Finisher MJ-1025 (optional)	37
Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1025 (optional)	38
Paper jam in the Hanging Finisher MJ-1031 (optional)	40
Clearing paper jams caused by a wrong paper size setting	41
Jam when making copies or prints (using a drawer)	41
Jam when making copies or prints (using the bypass tray)	43
Jam when printing from the FAX	44
Clearing a Staple Jam	46
Staple jam in a finisher	46
Finisher MJ-1101	46
Saddle Stitch Finisher MJ-1024	47
Saddle Stitch Finisher MJ-1025	49
Hanging Finisher MJ-1031	51
Staple jam in the saddle stitch unit	53
Replacing a Toner Cartridge	56
Replacing a “Near Empty” toner cartridge	60
Refilling With Staples	62
Refilling finisher staples	62
Finisher MJ-1101	62
Saddle Stitch Finisher MJ-1024	63
Saddle Stitch Finisher MJ-1025	65
Hanging Finisher MJ-1031	67
Refilling saddle stitch unit staples	69
Cleaning the Charger	72
Cleaning the Hole Punch Dust Bin	73
Hole Punch Unit MJ-6101 / MJ-6004	73
Hole Punch Unit MJ-6005	73
Removal and Installation of the Exit Support Tray	75
TROUBLESHOOTING FOR COPYING	77
Copying Problems	78
TROUBLESHOOTING FOR PRINTING	81
Print Job Problems	82
Clearing print job errors	82
Cannot remember the document password for a Private Print job	84
Printer Driver Problems	85
Cannot print (port setting problems)	85
Command line options not processed	85
Retrieval of printer configuration failed	85
Cannot print a job as expected using PS3 printer driver	86
Cannot change settings on the [Fonts] tab and the [Configuration] tab	86
Network Connection Problems	87
Cannot print with the equipment (network connection problems)	87
Cannot print with SMB print	87
Cannot print properly with AppleTalk print	87
Client Problems	88
Checking the client status	88
Hardware Problems	89
Startup page not printed	89
Print jobs not output	89
TROUBLESHOOTING FOR SCANNING	91
Scanning Problems	92
Cannot E-mail my scans	92
Cannot find the data saved in the shared folder	92
TROUBLESHOOTING FOR e-Filing	93
e-Filing Web Utility Problems	94
e-Filing Web Utility terminates the session	94
Numerous sub windows repeatedly appear	94
Displaying the items in the Contents Frame takes a long time	94
Error messages	95
TROUBLESHOOTING FOR NETWORK CONNECTIONS	97
Locating the Equipment in the Network	98
Cannot locate the equipment in the network	98
Cannot locate the equipment with Local Discovery	99
Equipment does not respond to ping command	100
LDAP Search and Authentication Problems	101
Network shutdown occurs or touch panel disabled after LDAP search	101
LDAP authentication takes a long time	101
Printing Problems (Network Related)	102
SMB print and Point&Print in a Windows operating system environment	102
Raw TCP or LPR print in a Windows operating system environment	102
IPP print in a Windows operating system environment	103
Novell print in a NetWare environment	103
Macintosh environment	104
UNIX/Linux environment	104
Network Fax (N/W-Fax) Driver Problems	105
N/W-Fax Driver Installation Error Messages	105
Setup needs to copy Windows NT files	105
Client software CD now required	105
File *.DRV on client CD could not be found	105
Location does not contain information about your hardware	106
This port is currently in use	106
Problem with the current printer setup	106
N/W-Fax Driver General Errors	106
“Could not connect to the MFP device” appears	106
The fax jobs are not listed on the “Logs - Transmission” screen in TopAccess	106
Fax transmission cannot be performed with a cover sheet	107
CHECKING THE EQUIPMENT STATUS WITH TopAccess	109
Hardware Status Icons on TopAccess [Device] Tab	110
Error Messages	112
Error Codes	116
Error codes on print jobs	116
Error codes on transmission and reception	118
Error codes on scan jobs	121
WHEN SOMETHING IS WRONG WITH THE EQUIPMENT	125
When You Think Something Is Wrong With the Equipment	126
General operations	126
Originals and paper	127
Regular Maintenance	128

Toshiba ESTUDIO355 Troubleshooting Guide - Page 112

Error Messages, TopAccess Message, Corrective Action

Page 112 highlights