Toshiba ESTUDIO355 Troubleshooting Guide - Page 121

Error codes on scan jobs, On the touch panel of the equipment

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7.CHECKING THE EQUIPMENT STATUS WITH TopAccess „ Error codes on scan jobs 7 CHECKING THE EQUIPMENT STATUS WITH TopAccess The error indications on scan jobs are done as follows: y On TopAccess log list, messages indicating the status are displayed. y On the touch panel of the equipment, error codes are displayed. See the listings below. Error Code Email 2C10, 2C12, 2C13, 2C20-2C22 2C11, 2C62 Problem Description Illegal Job status Not enough memory 2C14 2C15 2C30-2C33 Invalid parameter specified Message size exceeded limit or maximum size Disk access error Failed to convert image file format 2C40 2C43 2C44 Encryption error. Failed to create a file Creating a file was not allowed. 2C61 Failed to read Address Book 2C63, 2C64 2C65, 2C66, 2C69 2C6A Invalid Domain Address Failed to connect to SMTP server Failed to send E-Mail message 2C6B Invalid address specified in From: field 2C6C 2C6D 2C70 Invalid address specified in To: field NIC system error SMTP service is not available Corrective Action A system error has occurred during sending of an email. Retry it. If the error still occurs, contact your service representative. When there are running jobs, perform the job in error again after the completion of the running jobs. If the error still occurs, turn the power OFF and then back ON, and perform the job again. Make sure that you specify the settings correctly and try again. You are sending too many documents at a time. Send your documents separately. When there are running jobs, perform the job in error again after the completion of the running jobs. If the error still occurs, turn the power OFF and then back ON, and perform the job again. When this error occurs by converting the Slim PDF format, retry the scan. If the error still occurs, specify the general PDF format. When this error occurs by converting other than the Slim PDF format, turn the power OFF and then back ON. Then retry the scan. If the error still occurs, contact your service representative. If the error still occurs after retrying, turn the power OFF and then back ON. Then retry it. Creating an unencrypted file was not allowed. Configure the encryption settings and retry the failed job. To create an unencrypted file, consult the administrator. Turn the power OFF and then back ON. Retry the job in error. Reset the data in the Address Book and retry it. If the error still occurs, contact your service representative. Ask your administrator to set the IP address. Make sure that the SMTP server is correctly working or the SMTP server address has been set correctly. Turn the power OFF and then back ON. Retry the scan. If the error still occurs, contact your service representative. Ask your administrator to check the SMTP Authentication method or if there is an illegal character in the Terminal mail address. Set the correct SMTP Authentication method or delete the illegal character in the Terminal mail address. Make sure that there is an illegal character in the Destination mail address. Delete the illegal character and reset the appropriate Destination mail address, then retry it. Turn the power OFF and then back ON. Retry the scan. If the error still occurs, contact your service representative. Ask your administrator whether the SMTP service is enabled. Error Codes 119

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7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Codes
119
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error codes on scan jobs
The error indications on scan jobs are done as follows:
On TopAccess log list, messages indicating the status are displayed.
On the touch panel of the equipment, error codes are displayed. See the listings below.
Error Code
Problem Description
Corrective Action
Email
2C10, 2C12,
2C13,
2C20-2C22
Illegal Job status
A system error has occurred during sending of an
email. Retry it. If the error still occurs, contact your
service representative.
2C11, 2C62
Not enough memory
When there are running jobs, perform the job in error
again after the completion of the running jobs. If the
error still occurs, turn the power OFF and then back
ON, and perform the job again.
2C14
Invalid parameter specified
Make sure that you specify the settings correctly and try
again.
2C15
Message size exceeded limit or maximum size
You are sending too many documents at a time. Send
your documents separately.
2C30-2C33
Disk access error
When there are running jobs, perform the job in error
again after the completion of the running jobs. If the
error still occurs, turn the power OFF and then back
ON, and perform the job again.
2C40
Failed to convert image file format
When this error occurs by converting the Slim PDF
format, retry the scan. If the error still occurs, specify
the general PDF format.
When this error occurs by converting other than the
Slim PDF format, turn the power OFF and then back
ON. Then retry the scan. If the error still occurs, contact
your service representative.
2C43
Encryption error. Failed to create a file
If the error still occurs after retrying, turn the power OFF
and then back ON. Then retry it.
2C44
Creating a file was not allowed.
Creating an unencrypted file was not allowed.
Configure the encryption settings and retry the failed
job.
To create an unencrypted file, consult the administrator.
2C61
Failed to read Address Book
Turn the power OFF and then back ON. Retry the job in
error. Reset the data in the Address Book and retry it. If
the error still occurs, contact your service
representative.
2C63, 2C64
Invalid Domain Address
Ask your administrator to set the IP address.
2C65, 2C66,
2C69
Failed to connect to SMTP server
Make sure that the SMTP server is correctly working or
the SMTP server address has been set correctly.
2C6A
Failed to send E-Mail message
Turn the power OFF and then back ON. Retry the scan.
If the error still occurs, contact your service
representative.
2C6B
Invalid address specified in From: field
Ask your administrator to check the SMTP
Authentication method or if there is an illegal character
in the Terminal mail address. Set the correct SMTP
Authentication method or delete the illegal character in
the Terminal mail address.
2C6C
Invalid address specified in To: field
Make sure that there is an illegal character in the
Destination mail address. Delete the illegal character
and reset the appropriate Destination mail address,
then retry it.
2C6D
NIC system error
Turn the power OFF and then back ON. Retry the scan.
If the error still occurs, contact your service
representative.
2C70
SMTP service is not available
Ask your administrator whether the SMTP service is
enabled.