Toshiba ESTUDIO355 Troubleshooting Guide - Page 81

3.

TROUBLESHOOTING FOR PRINTING

This chapter describes how to troubleshoot the problems on printing.

Print Job Problems

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80

Clearing print job errors

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80

Cannot remember the document password for a Private Print job

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82

Printer Driver Problems

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83

Cannot print (port setting problems)

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83

Command line options not processed

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83

Retrieval of printer configuration failed

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83

Cannot print a job as expected using PS3 printer driver

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84

Cannot change settings on the [Fonts] tab and the [Configuration] tab

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84

Network Connection Problems

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85

Cannot print with the equipment (network connection problems)

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85

Cannot print with SMB print

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85

Cannot print properly with AppleTalk print

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85

Client Problems

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86

Checking the client status

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86

Hardware Problems

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87

Startup page not printed

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87

Print jobs not output

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87

Section	Page
Preface	3
How to read this manual	3
Symbols in this manual	3
Screens	3
Trademarks	3
CONTENTS	5
TROUBLESHOOTING FOR THE HARDWARE	9
Messages Displayed on the Touch Panel	11
Clearing a Paper Jam	14
Locating a paper jam	14
Clearing a paper jam	15
Tips on removing the jammed paper	15
If paper jams occur frequently	16
Paper jam in the Reversing Automatic Document Feeder (optional) (Lower)	16
Paper jam in the Reversing Automatic Document Feeder (optional) (Upper)	17
Paper jam in the drawer feeding portion	19
Paper jam in the Large Capacity Feeder (optional)	19
Paper jam in the Paper Feed Pedestal (optional)	20
Paper jam in the bypass tray	20
Paper jam in the automatic duplexing unit	21
Paper jam on the paper transport path	22
Paper jam in the fuser unit	23
Paper jam in the Job Separator and the Offset Tray (both optional)	25
Paper jam in the Bridge Kit (optional)	26
Paper jam in the Finisher MJ-1101 and the Hole Punch Unit MJ-6101 (both optional)	26
Paper jam in the Saddle Stitch Finisher MJ-1024 and the Hole Punch Unit MJ-6004 (both optional)	31
Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1024 (optional)	33
Paper jam in the Saddle Stitch Finisher MJ-1025 (optional)	35
Paper jam in the Hole Punch Unit of the Saddle Stitch Finisher MJ-1025 (optional)	36
Paper jam in the stapler unit of the Saddle Stitch Finisher MJ-1025 (optional)	37
Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1025 (optional)	38
Paper jam in the Hanging Finisher MJ-1031 (optional)	40
Clearing paper jams caused by a wrong paper size setting	41
Jam when making copies or prints (using a drawer)	41
Jam when making copies or prints (using the bypass tray)	43
Jam when printing from the FAX	44
Clearing a Staple Jam	46
Staple jam in a finisher	46
Finisher MJ-1101	46
Saddle Stitch Finisher MJ-1024	47
Saddle Stitch Finisher MJ-1025	49
Hanging Finisher MJ-1031	51
Staple jam in the saddle stitch unit	53
Replacing a Toner Cartridge	56
Replacing a “Near Empty” toner cartridge	60
Refilling With Staples	62
Refilling finisher staples	62
Finisher MJ-1101	62
Saddle Stitch Finisher MJ-1024	63
Saddle Stitch Finisher MJ-1025	65
Hanging Finisher MJ-1031	67
Refilling saddle stitch unit staples	69
Cleaning the Charger	72
Cleaning the Hole Punch Dust Bin	73
Hole Punch Unit MJ-6101 / MJ-6004	73
Hole Punch Unit MJ-6005	73
Removal and Installation of the Exit Support Tray	75
TROUBLESHOOTING FOR COPYING	77
Copying Problems	78
TROUBLESHOOTING FOR PRINTING	81
Print Job Problems	82
Clearing print job errors	82
Cannot remember the document password for a Private Print job	84
Printer Driver Problems	85
Cannot print (port setting problems)	85
Command line options not processed	85
Retrieval of printer configuration failed	85
Cannot print a job as expected using PS3 printer driver	86
Cannot change settings on the [Fonts] tab and the [Configuration] tab	86
Network Connection Problems	87
Cannot print with the equipment (network connection problems)	87
Cannot print with SMB print	87
Cannot print properly with AppleTalk print	87
Client Problems	88
Checking the client status	88
Hardware Problems	89
Startup page not printed	89
Print jobs not output	89
TROUBLESHOOTING FOR SCANNING	91
Scanning Problems	92
Cannot E-mail my scans	92
Cannot find the data saved in the shared folder	92
TROUBLESHOOTING FOR e-Filing	93
e-Filing Web Utility Problems	94
e-Filing Web Utility terminates the session	94
Numerous sub windows repeatedly appear	94
Displaying the items in the Contents Frame takes a long time	94
Error messages	95
TROUBLESHOOTING FOR NETWORK CONNECTIONS	97
Locating the Equipment in the Network	98
Cannot locate the equipment in the network	98
Cannot locate the equipment with Local Discovery	99
Equipment does not respond to ping command	100
LDAP Search and Authentication Problems	101
Network shutdown occurs or touch panel disabled after LDAP search	101
LDAP authentication takes a long time	101
Printing Problems (Network Related)	102
SMB print and Point&Print in a Windows operating system environment	102
Raw TCP or LPR print in a Windows operating system environment	102
IPP print in a Windows operating system environment	103
Novell print in a NetWare environment	103
Macintosh environment	104
UNIX/Linux environment	104
Network Fax (N/W-Fax) Driver Problems	105
N/W-Fax Driver Installation Error Messages	105
Setup needs to copy Windows NT files	105
Client software CD now required	105
File *.DRV on client CD could not be found	105
Location does not contain information about your hardware	106
This port is currently in use	106
Problem with the current printer setup	106
N/W-Fax Driver General Errors	106
“Could not connect to the MFP device” appears	106
The fax jobs are not listed on the “Logs - Transmission” screen in TopAccess	106
Fax transmission cannot be performed with a cover sheet	107
CHECKING THE EQUIPMENT STATUS WITH TopAccess	109
Hardware Status Icons on TopAccess [Device] Tab	110
Error Messages	112
Error Codes	116
Error codes on print jobs	116
Error codes on transmission and reception	118
Error codes on scan jobs	121
WHEN SOMETHING IS WRONG WITH THE EQUIPMENT	125
When You Think Something Is Wrong With the Equipment	126
General operations	126
Originals and paper	127
Regular Maintenance	128

Toshiba ESTUDIO355 Troubleshooting Guide - Page 81

Troubleshooting For Printing

Page 81 highlights