Toshiba ESTUDIO355 Troubleshooting Guide - Page 122

Save as File, Confirm that the POP Before SMTP settings and POP3

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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code 2C71 Problem Description SMTP authentication error 2C72 2C80 2C81 2CC0 2CC1 Save as File 2D10, 2D12, 2D13, 2D20-2D22 2D11 2D14 POP Before SMTP error Failed to process received Email job Failed to process received Fax job Job canceled Power failure occurred Illegal Job status Not enough memory for saving the scan job An internal error occurred 2D15 Exceeding maximum file capacity Failed to create directory 2D30 Failed to create file 2D31, 2D33 2D32 2D40 Failed to delete file Failed to convert image file format 2D43 2D44 2D60 Encryption error. Failed to create a file Creating a file was not allowed. Failed to copy file Corrective Action Confirm that the login name and password are correct. If SSL is enabled, make sure that the SSL port number is correctly set. Confirm that the POP Before SMTP settings and POP3 settings are correct. Ask your administrator whether the Internet Fax Received Forward is set. Ask your administrator whether the Fax Received Forward is set. (Job was canceled.) Make sure that the power cable is connected properly and it is inserted securely. Resend the job. Turn the power OFF and then back ON. Retry the scan. If the error still occurs, contact your service representative. Wait for a while and retry the job. If the error still occurs, turn the power OFF and then back ON and retry it. Turn the power OFF and then back ON, and retry the job. If the error still occurs, contact your service representative. Divide the file into several files, or retry in a single-page format. Make sure that the access privilege to the storage directory is writable and also the disk in the directory has enough space, and then retry the job. If more than one job is performed simultaneously, the error may occur because the disk temporarily runs out of space. In this case, wait for a while and retry the job. If the error still occurs, turn the power OFF and then back ON, and then retry it. Make sure that the access privilege to the storage directory is writable and also the disk in the directory has enough space, and then retry the job. If more than one job is performed simultaneously, the error may occur because the disk temporarily runs out of space. In this case, wait for a while and retry the job. If the error still occurs, turn the power OFF and then back ON, and then retry it. Make sure that the access privilege to the storage directory is writable and then retry the job. If the error still occurs, turn the power OFF and then back ON, and then retry it. When this error occurs by converting the Slim PDF format, retry the scan. If the error still occurs, specify the general PDF format. When this error occurs by converting other than the Slim PDF format, turn the power OFF and then back ON. Then retry the scan. If the error still occurs, contact your service representative. If the error still occurs after retrying, turn the power OFF and then back ON. Then retry it. Creating an unencrypted file was not allowed. Configure the encryption settings and retry the failed job. To create an unencrypted file, consult the administrator. Turn the power OFF and then back ON. Retry the scan. If the error still occurs, contact your service representative. 120 Error Codes

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7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
120
Error Codes
2C71
SMTP authentication error
Confirm that the login name and password are correct.
If SSL is enabled, make sure that the SSL port number
is correctly set.
2C72
POP Before SMTP error
Confirm that the POP Before SMTP settings and POP3
settings are correct.
2C80
Failed to process received Email job
Ask your administrator whether the Internet Fax
Received Forward is set.
2C81
Failed to process received Fax job
Ask your administrator whether the Fax Received
Forward is set.
2CC0
Job canceled
(Job was canceled.)
2CC1
Power failure occurred
Make sure that the power cable is connected properly
and it is inserted securely. Resend the job.
Save as File
2D10, 2D12,
2D13,
2D20-2D22
Illegal Job status
Turn the power OFF and then back ON. Retry the scan.
If the error still occurs, contact your service
representative.
2D11
Not enough memory for saving the scan job
Wait for a while and retry the job. If the error still occurs,
turn the power OFF and then back ON and retry it.
2D14
An internal error occurred
Turn the power OFF and then back ON, and retry the
job. If the error still occurs, contact your service
representative.
2D15
Exceeding maximum file capacity
Divide the file into several files, or retry in a single-page
format.
2D30
Failed to create directory
Make sure that the access privilege to the storage
directory is writable and also the disk in the directory
has enough space, and then retry the job. If more than
one job is performed simultaneously, the error may
occur because the disk temporarily runs out of space. In
this case, wait for a while and retry the job. If the error
still occurs, turn the power OFF and then back ON, and
then retry it.
2D31, 2D33
Failed to create file
Make sure that the access privilege to the storage
directory is writable and also the disk in the directory
has enough space, and then retry the job. If more than
one job is performed simultaneously, the error may
occur because the disk temporarily runs out of space. In
this case, wait for a while and retry the job. If the error
still occurs, turn the power OFF and then back ON, and
then retry it.
2D32
Failed to delete file
Make sure that the access privilege to the storage
directory is writable and then retry the job. If the error
still occurs, turn the power OFF and then back ON, and
then retry it.
2D40
Failed to convert image file format
When this error occurs by converting the Slim PDF
format, retry the scan. If the error still occurs, specify
the general PDF format.
When this error occurs by converting other than the
Slim PDF format, turn the power OFF and then back
ON. Then retry the scan. If the error still occurs, contact
your service representative.
2D43
Encryption error. Failed to create a file
If the error still occurs after retrying, turn the power OFF
and then back ON. Then retry it.
2D44
Creating a file was not allowed.
Creating an unencrypted file was not allowed.
Configure the encryption settings and retry the failed
job.
To create an unencrypted file, consult the administrator.
2D60
Failed to copy file
Turn the power OFF and then back ON. Retry the scan.
If the error still occurs, contact your service
representative.
Error Code
Problem Description
Corrective Action