Toshiba ESTUDIO355 Troubleshooting Guide - Page 12

1 TROUBLESHOOTING FOR THE HARDWARE

10

Messages Displayed on the Touch Panel

Check staple cartridge

No staples are left in the stapler of the

finisher.

Refill the staples.

P.60 “Refilling With Staples”

Examine Stapler

Staple jam has occurred in the stapler

of the finisher.

Remove the jammed staples.

P.44 “Clearing a Staple Jam”

Saving energy

Press START button

The equipment has entered into the

energy saving mode since it has not

been used for a certain time.

Press any of the [START], [COPY], [e-FILING],

[SCAN], [PRINT], [FAX] and [ENERGY SAVER]

buttons to clear the energy saving mode.

CHANGE DRAWER TO CORRECT

PAPER SIZE

No paper suitable for the original is

set.

Place the suitable size paper for the original in the

drawer.

The size of the original is not detected

correctly because the original is sent

from the Reversing Automatic

Document Feeder (optional) at a

skew.

Replace the original while aligning the side guides of

the Reversing Automatic Document Feeder to its

width so that it will be placed straight.

Time for periodic maintenance

The equipment requires inspection

and maintenance by a service

technician.

Contact your service representative for maintenance.

POWER FAILURE

A job was interrupted by a power

failure or some other reason.

The print or fax job may be incomplete. Press [JOB

STATUS] to check whether any jobs are unfinished.

To clear the messages, press the [FUNCTION

CLEAR] button twice.

ERASING DATA

The Data Overwrite Enabler is

clearing the data.

This message is displayed if the Data Overwrite

Enabler (optional) is installed. You can operate the

equipment while the message is displayed.

Check paper size setting on control

panel for Bypass

Paper jam has occurred because of a

mismatch between the paper size

placed in the bypass tray and the size

registered for the bypass tray in the

equipment.

Register the paper size correctly. Just releasing the

paper jam does not prevent another paper jam.

P.39 “Clearing paper jams caused by a wrong

paper size setting”

Set the paper on the bypass tray

again.

The paper placed on the bypass tray

jammed.

Remove the jammed paper and set the paper again.

Check the direction or size of the

paper on the bypass tray and press

START

The direction or the size of the paper

placed on the bypass tray is incorrect.

Check the direction and the size of the paper and then

replace it on the bypass tray.

Reboot the machine

An error has occurred in the

equipment and it stopped normal

operation.

Rebooting the equipment may correct the error. To

reboot the equipment, turn the main power switch off

and then on.

TONER NOT RECOGNIZED

The toner cartridge is not installed. Or

it is not installed correctly.

Install the toner cartridge correctly.

P.54 “Replacing a Toner Cartridge”

A toner cartridge not recommended

by TOSHIBA is being used.

Use a TOSHIBA-recommended toner cartridge.


Toner near Empty

Toner is running out.

Prepare a new toner cartridge.

(About another 1000 copies, set at the time of

shipment, can be made after this message appears.)

Replace a toner cartridge after the message

“Install new toner cartridge” is displayed.

If you replace a toner cartridge with a new one

while some toner is still left, make sure you

follow the procedure

P.58 “Replacing a

“Near Empty” toner cartridge”.

Install new toner cartridge

No toner is left.

Replace the toner cartridge.


Please Empty Hole Punch Waste

The Hole Punch Unit dust bin is full.

Remove the paper punchings.

P.71 “Cleaning the Hole Punch Dust Bin”

The number of originals exceeds the

limit

Will you copy stored originals?

The number of image scanning

exceeded the maximum (about 1000

in A4 or LT).

To print out the data for the originals stored (scanned)

until the message appeared, press [YES] on the touch

panel. To delete the stored data, press [NO].

Not enough Work Space to store

originals

Will you print out stored originals?

Internal memory available ran out

while scanning.

To print out the data for the originals stored (scanned)

until the message appeared, press [YES] on the touch

panel. To delete the stored data, press [NO].

Message

Problem Description

Corrective Action

Section	Page
Preface	3
How to read this manual	3
Symbols in this manual	3
Screens	3
Trademarks	3
CONTENTS	5
TROUBLESHOOTING FOR THE HARDWARE	9
Messages Displayed on the Touch Panel	11
Clearing a Paper Jam	14
Locating a paper jam	14
Clearing a paper jam	15
Tips on removing the jammed paper	15
If paper jams occur frequently	16
Paper jam in the Reversing Automatic Document Feeder (optional) (Lower)	16
Paper jam in the Reversing Automatic Document Feeder (optional) (Upper)	17
Paper jam in the drawer feeding portion	19
Paper jam in the Large Capacity Feeder (optional)	19
Paper jam in the Paper Feed Pedestal (optional)	20
Paper jam in the bypass tray	20
Paper jam in the automatic duplexing unit	21
Paper jam on the paper transport path	22
Paper jam in the fuser unit	23
Paper jam in the Job Separator and the Offset Tray (both optional)	25
Paper jam in the Bridge Kit (optional)	26
Paper jam in the Finisher MJ-1101 and the Hole Punch Unit MJ-6101 (both optional)	26
Paper jam in the Saddle Stitch Finisher MJ-1024 and the Hole Punch Unit MJ-6004 (both optional)	31
Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1024 (optional)	33
Paper jam in the Saddle Stitch Finisher MJ-1025 (optional)	35
Paper jam in the Hole Punch Unit of the Saddle Stitch Finisher MJ-1025 (optional)	36
Paper jam in the stapler unit of the Saddle Stitch Finisher MJ-1025 (optional)	37
Paper jam in the saddle stitch unit of the Saddle Stitch Finisher MJ-1025 (optional)	38
Paper jam in the Hanging Finisher MJ-1031 (optional)	40
Clearing paper jams caused by a wrong paper size setting	41
Jam when making copies or prints (using a drawer)	41
Jam when making copies or prints (using the bypass tray)	43
Jam when printing from the FAX	44
Clearing a Staple Jam	46
Staple jam in a finisher	46
Finisher MJ-1101	46
Saddle Stitch Finisher MJ-1024	47
Saddle Stitch Finisher MJ-1025	49
Hanging Finisher MJ-1031	51
Staple jam in the saddle stitch unit	53
Replacing a Toner Cartridge	56
Replacing a “Near Empty” toner cartridge	60
Refilling With Staples	62
Refilling finisher staples	62
Finisher MJ-1101	62
Saddle Stitch Finisher MJ-1024	63
Saddle Stitch Finisher MJ-1025	65
Hanging Finisher MJ-1031	67
Refilling saddle stitch unit staples	69
Cleaning the Charger	72
Cleaning the Hole Punch Dust Bin	73
Hole Punch Unit MJ-6101 / MJ-6004	73
Hole Punch Unit MJ-6005	73
Removal and Installation of the Exit Support Tray	75
TROUBLESHOOTING FOR COPYING	77
Copying Problems	78
TROUBLESHOOTING FOR PRINTING	81
Print Job Problems	82
Clearing print job errors	82
Cannot remember the document password for a Private Print job	84
Printer Driver Problems	85
Cannot print (port setting problems)	85
Command line options not processed	85
Retrieval of printer configuration failed	85
Cannot print a job as expected using PS3 printer driver	86
Cannot change settings on the [Fonts] tab and the [Configuration] tab	86
Network Connection Problems	87
Cannot print with the equipment (network connection problems)	87
Cannot print with SMB print	87
Cannot print properly with AppleTalk print	87
Client Problems	88
Checking the client status	88
Hardware Problems	89
Startup page not printed	89
Print jobs not output	89
TROUBLESHOOTING FOR SCANNING	91
Scanning Problems	92
Cannot E-mail my scans	92
Cannot find the data saved in the shared folder	92
TROUBLESHOOTING FOR e-Filing	93
e-Filing Web Utility Problems	94
e-Filing Web Utility terminates the session	94
Numerous sub windows repeatedly appear	94
Displaying the items in the Contents Frame takes a long time	94
Error messages	95
TROUBLESHOOTING FOR NETWORK CONNECTIONS	97
Locating the Equipment in the Network	98
Cannot locate the equipment in the network	98
Cannot locate the equipment with Local Discovery	99
Equipment does not respond to ping command	100
LDAP Search and Authentication Problems	101
Network shutdown occurs or touch panel disabled after LDAP search	101
LDAP authentication takes a long time	101
Printing Problems (Network Related)	102
SMB print and Point&Print in a Windows operating system environment	102
Raw TCP or LPR print in a Windows operating system environment	102
IPP print in a Windows operating system environment	103
Novell print in a NetWare environment	103
Macintosh environment	104
UNIX/Linux environment	104
Network Fax (N/W-Fax) Driver Problems	105
N/W-Fax Driver Installation Error Messages	105
Setup needs to copy Windows NT files	105
Client software CD now required	105
File *.DRV on client CD could not be found	105
Location does not contain information about your hardware	106
This port is currently in use	106
Problem with the current printer setup	106
N/W-Fax Driver General Errors	106
“Could not connect to the MFP device” appears	106
The fax jobs are not listed on the “Logs - Transmission” screen in TopAccess	106
Fax transmission cannot be performed with a cover sheet	107
CHECKING THE EQUIPMENT STATUS WITH TopAccess	109
Hardware Status Icons on TopAccess [Device] Tab	110
Error Messages	112
Error Codes	116
Error codes on print jobs	116
Error codes on transmission and reception	118
Error codes on scan jobs	121
WHEN SOMETHING IS WRONG WITH THE EQUIPMENT	125
When You Think Something Is Wrong With the Equipment	126
General operations	126
Originals and paper	127
Regular Maintenance	128

Toshiba ESTUDIO355 Troubleshooting Guide - Page 12

Message, Problem Description, Corrective Action, TROUBLESHOOTING FOR THE HARDWARE

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