Toshiba ESTUDIO355 Troubleshooting Guide - Page 120

7 CHECKING THE EQUIPMENT STATUS WITH TopAccess Error Code 3C60-3C62 3C70 3D10 3D20 3D30 3E10 3E20 3E30 3E40 3F00, 3F10, 3F20, 3F30, 3F40 Problem Description Offramp security error Power failure Destination address error Exceeding maximum offramp destinations Fax unit is not installed POP3 server communication error POP3 server communication timeout POP3 login error POP3 login type error File I/O error Corrective Action Confirm that the specified fax numbers are registered in the address book of the equipment. If not, register the fax numbers in the address book and ask the sender to resend the Email with the correct fax numbers. Confirm that the job is recovered or not. If not, ask the sender to resend the Email. Ask your administrator whether the DNS and mail server settings are correctly set. If they are correctly set, ask the sender to confirm that the destination address is correct. Ask the sender to specify up to 40 destinations for one offramp gateway job. The equipment cannot perform the offramp gateway transmission for more than 40 destinations. Make sure that the Fax unit is installed, or connected correctly. Ask your administrator whether the POP3 server address is correctly set, and whether the POP3 server works properly. If SSL is enabled, make sure that SSL port number is correctly set. Ask your administrator whether the POP3 server works properly and the LAN cable is connected to the server. Ask your administrator whether the POP3 user name and password are set correctly. Ask your administrator whether the POP3 login type (Auto, POP3, APOP) is set correctly. Ask the sender to resend the Email. If the error still occurs, contact your service representative. 118 Error Codes