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Contacting Toshiba, Detailed, Specs

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211 Troubleshooting Guide If you need further assistance Detailed system specifications are available at www.ts.toshiba.com by selecting your particular product and model number, clicking GO, and then clicking the Detailed Specs link from the menu on the left, or just refer to the computer documentation shipped with your product. For the number of a Toshiba dealer near you in the United States, call: (800) 457-7777. Contacting Toshiba If you still need help and suspect that the problem is hardware-related, you can access Toshiba on the Internet using any Internet browser by typing pcsupport.toshiba.com Toshiba voice contact Before calling Toshiba, make sure you have: ❖ Your computer's serial number. ❖ The computer and any optional devices related to the problem. ❖ Backup copies of your operating system and all other preloaded software on diskettes or CD-ROM. ❖ The Recovery Media that came with your system. ❖ Name and version of the program involved in the problem along with its installation diskettes or CD-ROM. ❖ Information about what you were doing when the problem occurred. ❖ Exact error messages and when they occurred. For technical support, call the Toshiba Global Support Centre: Within the United States at (800) 457-7777 Outside the United States at (949) 859-4273

Section	Page
Tecra® S1 Series User’s Guide	1
Contents	25
Introduction	34
Chapter 1: Finding Your Way Around	38
Making sure you have everything	38
Finding where everything is located	38
Front with the display panel closed	39
Back	40
Left side	41
Right side	42
Front with the display panel open	43
Underside	45
Indicator panel lights	46
System indicator panel lights	46
Keyboard indicator panel lights	47
Chapter 2: Getting Started	49
Selecting a place to work	49
Creating a computer-friendly environment	49
Keeping yourself comfortable	50
Other precautions	53
Setting up your computer	54
Connecting the AC adapter	55
Charging the battery	58
Turning on the computer	58
Opening the display panel	58
Turning on the power	59
Setting up your software	60
Registering your computer with Toshiba	61
Setting up other devices	61
Turning off the computer	62
Closing the display panel	63
Chapter 3: Connecting Other External Devices	64
Using external display devices	64
Connecting the display device	64
Directing the display output when you turn on the computer	66
Adjusting the quality of the external display	67
Video limitations	67
Using an external keyboard	68
Making your external keyboard emulate the Fn key	69
Using a mouse	69
Setting up a PS/2 mouse with the AccuPoint II	69
Connecting a local printer	70
Connecting an external diskette drive	71
Connecting external speakers or headphones	72
Connecting an external microphone	72
Using an expansion device	73
Adding memory	73
Installing a memory module	74
Removing a memory module	76
Using Slim SelectBay® modules	77
Removing a module from the Slim SelectBay®	78
Inserting a module into the Slim SelectBay®	79
Inserting and removing hard drives	80
Inserting and removing PC Cards	82
Inserting a PC Card	82
Removing a PC Card	83
Setting up a PC Card for your computer	84
Inserting an SD® card	84
Connecting your modem to a telephone line	85
Connecting to a phone line	86
Chapter 4: Learning the Basics	88
Computing tips	88
Using the keyboard	89
Character keys	90
Making your keyboard emulate a full-size keyboard	90
Ctrl, Fn, and Alt keys	91
Function keys	91
Windows special keys	92
Overlay keys	92
Using the AccuPoint II pointing device	94
Using the TouchPad™	95
Control buttons	96
Disabling or enabling the Dual Pointing Device	96
Using TOSHIBA Console	97
Starting a program	98
Starting a program from the Start menu	98
Starting a program from Windows ® Explorer	99
Starting a program from the Run dialog box	100
Saving your work	101
Printing your work	103
Using the DVD-ROM or multi-function drive	104
Inserting compact discs	106
Removing compact discs	108
Caring for CDs and DVDs	108
Using PC Cards	109
Hot swapping	109
Using SD® cards	110
Using your computer at the office	111
Using a computer lock	111
Caring for your computer	112
Cleaning the computer	112
Moving the computer	113
Powering down the computer	113
Using Turn Off or Shut down	114
Using Hibernation	117
Using Standby	119
Chapter 5: Mobile Computing	123
Toshiba’s energy-saver design	123
Running the computer on battery power	123
Battery Notice	124
Charging the batteries	124
Charging the RTC battery	125
Monitoring battery power	126
What to do when the battery alarm sounds	128
Changing batteries	129
Taking care of your battery	131
Safety precautions	131
Maximizing battery life	132
Disposing of used batteries safely	133
Conserving power	134
Power usage modes in Windows XP Professional	135
Using a hot key to set the power usage mode	135
Additional options for power	136
Chapter 6: Exploring Your Options	137
Exploring the desktop	137
Finding your way around the desktop	137
Exploring audio features	141
Using external speakers or headphones	142
Recording sounds	143
Playing an audio CD-ROM	144
Exchanging data with another computer	145
Transferring files	146
Getting help transferring files	146
Setting up for communications	146
Connecting the modem to a telephone line	148
Connecting your computer to a network	148
Toshiba’s online resources	151
An overview of using the Internet	151
The Internet	152
The World Wide Web	152
Internet Service Providers	152
Connecting to the Internet	153
Surfing the Internet	153
Internet features	154
Uploading and downloading files from the Internet	155
Chapter 7: Toshiba Utilities	156
Hotkey Utility	157
TOSHIBA Console	157
TOSHIBA Accessibility	159
Fn-esse®	160
Starting Fn-esse	160
Using the keyboard or pointing device to assign keys	162
Viewing existing key assignments	163
Changing or removing existing key assignments	164
Toshiba HW Setup	164
Accessing Toshiba HW Setup	164
Power Saver	167
Mobile Extension	168
Chapter 8: Keeping Your Files Safe	170
Using passwords in Windows	170
User-level passwords	171
Setting a user-level password	171
Using an instant password	172
Setting a user password	173
Disabling a user password	175
Using the instant password	176
Using a supervisor password	177
Setting a supervisor password	177
Deleting a supervisor password	178
Hard disk drive passwords	179
Setting a hard disk drive master password	180
Setting a hard disk drive user password	182
Deleting the hard disk drive user password	183
Chapter 9: Troubleshooting Guide	185
Problems that are easy to fix	185
Problems when you turn on the computer	186
Resolving a hardware conflict	188
Using the Windows XP troubleshooting feature	188
A plan of action	188
Resolving hardware conflicts on your own	189
Memory module problems	191
Power and the batteries	192
Keyboard problems	193
AccuPoint II problems	194
Display problems	195
Disk drive problems	197
Modem problems	199
Problems with the DVD-ROM or multi-function drive	199
Sound system problems	201
Optional devices	201
PC Card problems	201
Printer problems	204
Internet Problems	205
DVD operating problems-Windows XP	206
Developing good computing habits	209
If you need further assistance	210
Before you call	210
Contacting Toshiba	211
Other Toshiba Internet Web sites	212
Toshiba’s worldwide offices	212
Appendix A: Windows 2000 Supplemental Information	216
Using your computer for the first time	216
Setting up your software	216
Completing installation	217
Completing the initial startup procedure	217
Connecting to the Internet	218
Setting up a printer	218
Turning off the computer	220
Exploring the desktop	221
Using the Start menu	221
Using Windows 2000 Professional online Help	222
Viewing your computer’s contents	223
Using Windows Explorer	223
Naming your files	224
Backing up your work	224
Restoring your work	225
Running the computer on battery power	226
Powering down the computer	226
Shut down command	227
Hibernation command	227
Standby command	228
Using Shut down	229
Shutting down more quickly	229
Starting again after Shut down	231
Using Hibernation	231
Enabling the Hibernation Command	231
Going into Hibernation mode more quickly	233
Starting again from Hibernation	234
Using Standby	234
Going into Standby mode more quickly	235
Starting again from Standby	236
Quickly changing your Shut down mode	236
Toshiba Utilities	237
Toshiba Hardware Setup	237
Appendix B: Hot Keys	240
Volume Mute	240
Instant password security	240
Without a password	241
With a password	241
Power usage mode	242
Standby mode	243
Hibernation mode	243
Display modes	244
Display brightness	244
Wireless device enable	245
Disabling or enabling the Touchpad/AccuPoint II	245
Keyboard hot keys	246
Appendix C: Using ConfigFree™ with your Toshiba Computer	247
Getting Started	248
ConfigFree Main Screen	248
Starting ConfigFree	249
Configuring ConfigFree	249
ConfigFree Utilities	250
Connectivity Doctor	250
Device Settings	251
Profile Settings	253
Quick Connect	254
Using Auto Switch	255
Auto Switch (Cable Disconnect)	256
Auto Switch (SSID)	256
Appendix D: Power Cable Connectors	257
Glossary	258