Cisco 521SG Administration Guide - Page 56

Customizing Standard Features Enabling Call Features 3 Enabling Call Features This section describes how to enable and disable call features on the phone. Enabling Anonymous Call and Caller ID Blocking Services To enable Anonymous Call and Caller ID Blocking navigate to Admin Login > advanced > Voice > User. Under Supplementary Services under the type of call blocking, choose yes to enable or no to disable: • Block ANC Serv-Blocks anonymous calls. • Block CID Serv-Blocks outbound caller ID. Enabling ACD Service Typically used for call centers, Automatic Call Distribution (ACD) handles incoming calls and manages them based on a database of instructions. You can enable this with the SIP B parameter ("Configuring SIP" section on page 102). To enable ACD STEP 1 Click Admin Login > advanced > Voice > User. STEP 2 Under Supplementary Services from the ACD Login Serv list, choose yes to enable. (Defaults to no (disabled).) STEP 3 In the ACD Ext field, choose the extension used for handling ACD calls. Select 1-6 (depending on your phone model). Defaults to 1. STEP 4 Click Submit All Changes. Enabling Call Back Service Call back forces the phone to repeatedly try a number that received a busy response. The busy number is tried until the call goes through and the target phone rings. To enable call back service, navigate to Admin Login > advanced > Voice > Phone. Under Supplementary Services in the Call Back Serv field, choose yes to enable. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 55