Cisco SPA525G Administration Guide - Page 59
Enabling Automatic Call Distribution (ACD), Enabling Call Back, Supplementary Services, Block ANC
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Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 4 STEP 4 Under Supplementary Services, under the type of call blocking to enable, choose yes. • Block ANC-Blocks anonymous calls. • Block CID-Blocks outbound caller ID. NOTE These features can also be configured from the User tab, under Supplementary Services. STEP 5 Click Submit All Changes. Enabling Automatic Call Distribution (ACD) Typically used for call centers, Automatic Call Distribution (ACD) handles incoming calls and manages them based on a database of instructions. You can enable this with the SIP B parameter ("Configuring SIP" section on page 89). Defaults to no (disabled). STEP 1 Log in to the web administration interface. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under Supplementary Services, in the ACD Login Serv field, choose yes. STEP 5 In the ACD Ext field, choose the extension used for handling ACD calls. Select 1-6, depending on your phone model. Defaults to 1. STEP 6 Click Submit All Changes. Enabling Call Back Call back is a feature that forces the phone to repeatedly try a number that has been dialed and received a busy response. The busy number is tried until the call goes through and the phone rings on the user's end. Cisco SPA and Wireless IP Phone Administration Guide 57