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Interpret control-panel messages, Control-panel message types

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Interpret control-panel messages Control-panel message types Four types of control-panel messages can indicate the status of or problems with the product. Message type Description Status messages Warning messages Error messages Status messages reflect the current state of the product. They inform you of normal product operation and require no interaction to clear them. They change as the state of the product changes. Whenever the product is ready, not busy, and has no pending warning messages, the product displays the Ready status message. Warning messages inform you of data and print errors. These messages typically alternate with the Ready message or other status messages and remain until you press the OK button. Some warning messages are clearable. If you set the CLEARABLE WARNINGS setting to the JOB option in the CONFIGURE DEVICE menu, the next print job clears these messages. Error messages communicate that you must perform some action, such as adding paper or clearing a jam. Some error messages are autocontinuable. If the AUTO CONTINUE setting is turned on in the CONFIGURE DEVICE menu, the product continues normal operation after an autocontinuable error message displays for 10 seconds. NOTE: Pressing any button during the 10-second autocontinuable error message overrides the auto-continue feature, and the button function takes precedence. For example, pressing the stop button pauses printing and offers the option to cancel the print job. Critical-error messages Critical error messages inform you of a product failure. You can clear some of these messages by turning the product off and then on. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required. Control-panel messages Table 10-1 Control-panel messages Control panel message Description Recommended action 10.XX.YY SUPPLY MEMORY ERROR For help press An error has occurred in one or more of the 1. Turn the product off and then on to clear product's supplies. the message. 10.00.0Y = memory is defective 10.10.0Y = memory is missing 2. If the message persists, contact an HPauthorized service or support provider. 11.XX INTERNAL CLOCK ERROR To continue press OK The real time clock has experienced an error. Printing can continue, but a prompt appears every time you turn on the product. To resolve the issue, contact an HP-authorized service or support provider. 13.JJ.NT JAM IN A jam has occurred in the specified location. Remove the jammed paper. 13.JJ.NT JAM INSIDE If the message persists after you have cleared all jams, a sensor might be stuck or broken. Contact an HP-authorized service or support provider. ENWW Interpret control-panel messages 147

Section	Page
Product basics	13
Conventions used in this guide	14
Product comparison	15
Environmental features	17
Product features	18
Product views	20
Front view	20
Rear view	21
Control panel	23
Control-panel layout	24
Use the control-panel menus	26
Use the menus	26
Show Me How menu	27
Retrieve job menu	28
Information menu	30
Paper handling menu	31
Manage supplies menu	32
Configure device menu	33
Printing menu	33
PCL sub-menu	34
Print Quality menu	35
System setup menu	38
I/O menu	42
Embedded Jetdirect and EIO <X> Jetdirect menus	42
Resets menu	48
Diagnostics menu	50
Service menu	51
Software for Windows	53
Supported operating systems for Windows	54
Supported printer drivers for Windows	55
HP Universal Print Driver (UPD)	56
UPD installation modes	56
Select the correct printer driver for Windows	57
Priority for print settings	58
Change printer-driver settings for Windows	59
Remove software for Windows	60
Supported utilities for Windows	61
HP Web Jetadmin	61
Embedded Web server	61
HP Easy Printer Care	62
Software for other operating systems	63
Use the product with Macintosh	65
Software for Macintosh	66
Supported operating systems for Macintosh	66
Supported printer drivers for Macintosh	66
Remove software from Macintosh operating systems	66
Priority for print settings for Macintosh	66
Change printer-driver settings for Macintosh	68
Software for Macintosh computers	69
HP Printer Utility	69
Open the HP Printer Utility	69
HP Printer Utility features	70
Supported utilities for Macintosh	70
Embedded Web server	70
Use features in the Macintosh printer driver	71
Create and use printing presets in Macintosh	71
Resize documents or print on a custom paper size	71
Print a cover page	71
Use watermarks	72
Print multiple pages on one sheet of paper in Macintosh	72
Print on both sides of the page (duplex printing)	73
Store jobs	73
Use the Services menu	74
Connectivity	75
USB connection	76
Network configuration	77
Supported network protocols	77
Configure the network product	79
View or change network settings	79
Set or change the network password	79
Manually configure IPv4 TCP/IP parameters from the control panel	80
Manually configure IPv6 TCP/IP parameters from the control panel	81
Disable network protocols (optional)	82
Disable IPX/SPX, AppleTalk, or DLC/LLC	82
Link speed and duplex settings	83
Paper and print media	85
Understand paper and print media use	86
Supported paper and print media sizes	87
Custom paper sizes	89
Supported paper and print media types	90
Tray and bin capacity	91
Special paper or print media guidelines	92
Load trays	93
Paper orientation for loading trays	93
Load Tray 1	94
Load Tray 2 or an optional 500-sheet tray	96
Configure trays	99
Configure a tray when loading paper	99
Configure a tray to match print job settings	99
Configure a tray by using the Paper Handling menu	99
Select the paper by source, type, or size	100
Source	100
Type and size	100
Use paper output options	101
Print to the top (standard) output bin	101
Print to the rear output bin	101
Use product features	103
Economy settings	104
EconoMode	104
Sleep delay	105
Set sleep delay	105
Disable or enable sleep mode	105
Wake time	106
Set the real-time clock	106
Set the wake time	106
Use job-storage features	108
Create a stored job	108
Print a stored job	108
Delete a stored job	109
Walk-up USB printing	110
Print tasks	111
Cancel a print job	112
Stop the current print job from the control panel	112
Stop the current print job from the software program	112
Use features in the Windows printer driver	113
Open the printer driver	113
Use printing shortcuts	113
Set paper and quality options	114
Set document effects	114
Set document finishing options	115
Set job storage options	116
Obtain support and product-status information	116
Set advanced printing options	117
Manage and maintain the product	119
Print the information and show-me-how pages	120
Use the HP Easy Printer Care software	122
Open the HP Easy Printer Care software	122
HP Easy Printer Care software sections	123
Use the embedded Web server	125
Open the embedded Web server by using a network connection	125
Embedded Web server sections	126
Use HP Web Jetadmin software	128
Use security features	129
IP Security	129
Secure the embedded Web server	129
Secure Disk Erase	129
Data affected	130
Additional Information	130
HP Encrypted High Performance hard disks	130
Hardware integration pocket	130
Secure stored jobs	130
Lock the control panel menus	131
Lock the formatter	132
Manage supplies	133
Print-cartridge storage	133
HP policy on non-HP print cartridges	133
HP fraud hotline and Web site	133
Supplies life	133
Replace supplies and parts	134
Supply replacement guidelines	134
Change the print cartridge	134
Install memory, internal USB devices, and external I/O cards	138
Overview	138
Install memory	138
Install product memory	138
Check DIMM installation	142
Save resources (permanent resources)	142
Enable memory for Windows	143
Install internal USB devices	144
Install EIO cards	147
Clean the product	149
Clean the exterior	149
Clean the paper path	149
Upgrade the firmware	150
Determine the current firmware version	150
Download new firmware from the HP Web site	150
Transfer the new firmware to the product	150
Use the flash executable file to update the firmware	150
Use FTP to upload the firmware through a browser	151
Use FTP to upgrade the firmware on a network connection	151
Use HP Web Jetadmin to upgrade the firmware	152
Use Microsoft Windows commands to upgrade the firmware	152
Upgrade the HP Jetdirect firmware	152
Solve problems	155
Solve general problems	156
Troubleshooting checklist	156
Factors that affect product performance	157
Restore factory settings	158
Interpret control-panel messages	159
Control-panel message types	159
Control-panel messages	159
Jams	174
Common causes of jams	174
Clear jams	175
Clear jams from Tray 1	175
Clear jams from Tray 2 or an optional 500-sheet tray	176
Clear jams from the top cover	179
Clear jams from the rear door and the fuser area	181
Clear jams from the duplexer	184
Jam recovery	188
Paper-handling problems	189
Product feeds multiple sheets	189
Product feeds incorrect page size	189
Product pulls from incorrect tray	190
Paper does not feed automatically	190
Paper does not feed from Tray 2, 3, or 4	191
Transparencies or glossy paper will not feed	191
Envelopes jam or will not feed in the product	192
Output is curled or wrinkled	192
Product does not duplex or duplexes incorrectly	193
Solve print-quality problems	194
Print-quality problems associated with paper	194
Print-quality problems associated with the environment	194
Print-quality problems associated with jams	194
Image defect examples	195
Repetitive defects ruler	200
Solve performance problems	201
Solve connectivity problems	202
Solve direct-connect problems	202
Solve network problems	202
Solve walk-up USB printing problems	203
Product software problems	205
Solve common Windows problems	206
Solve common Macintosh problems	207
Supplies and accessories	211
Order parts, accessories, and supplies	212
Part numbers	213
Paper-handling accessories	213
Print cartridges	213
Memory	213
Cables and interfaces	214
Service and support	215
Hewlett-Packard limited warranty statement	216
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	217
End User License Agreement	218
Customer self-repair warranty service	220
Customer support	221
Repack the product	222
Service information form	223
Specifications	225
Physical specifications	226
Power consumption, electrical specifications, and acoustic emissions	226
Operating environment	226
Regulatory information	227
FCC regulations	228
Environmental product stewardship program	229
Protecting the environment	229
Ozone production	229
Power consumption	229
Toner consumption	229
Paper use	229
Plastics	229
HP LaserJet print supplies	229
Return and recycling instructions	230
United States and Puerto Rico	230
Multiple returns (more than one cartridge)	230
Single returns	230
Shipping	230
Residents of Alaska and Hawaii	230
Non-U.S. returns	230
Paper	230
Material restrictions	231
Disposal of waste equipment by users in private households in the European Union	231
Chemical substances	231
Material Safety Data Sheet (MSDS)	232
For more information	232
Declaration of conformity	233
Safety statements	234
Laser safety	234
Canadian DOC regulations	234
VCCI statement (Japan)	234
Power cord statement (Japan)	234
EMC statement (Korea)	234
Laser statement for Finland	235
Substances Table (China)	236

Match case Limit results 1 per page

Interpret control-panel messages

Control-panel message types

Four types of control-panel messages can indicate the status of or problems with the product.

Message type

Description

Status messages

Status messages reflect the current state of the product. They inform you of normal product operation

and require no interaction to clear them. They change as the state of the product changes. Whenever

the product is ready, not busy, and has no pending warning messages, the product displays the

Ready

status message.

Warning messages

Warning messages inform you of data and print errors. These messages typically alternate with the

Ready

message or other status messages and remain until you press the

button. Some warning

messages are clearable. If you set the

CLEARABLE WARNINGS

setting to the

JOB

option in the

CONFIGURE DEVICE

menu, the next print job clears these messages.

Error messages

Error messages communicate that you must perform some action, such as adding paper or clearing

a jam.

Some error messages are autocontinuable. If the

AUTO CONTINUE

setting is turned on in the

CONFIGURE DEVICE

menu, the product continues normal operation after an autocontinuable error

message displays for 10 seconds.

NOTE:

Pressing any button during the 10-second autocontinuable error message overrides the

auto-continue feature, and the button function takes precedence. For example, pressing the stop

button

pauses printing and offers the option to cancel the print job.

Critical-error messages

Critical error messages inform you of a product failure. You can clear some of these messages by

turning the product off and then on. These messages are not affected by the

AUTO CONTINUE

setting. If a critical error persists, service is required.

Control-panel messages

Table 10-1

Control-panel messages

Control panel message

Description

Recommended action

10.XX.YY SUPPLY MEMORY ERROR

For help press

An error has occurred in one or more of the

product's supplies.

10.00.0Y = memory is defective

10.10.0Y = memory is missing

Turn the product off and then on to clear

the message.

If the message persists, contact an HP-

authorized service or support provider.

11.XX INTERNAL CLOCK ERROR

To continue press OK

The real time clock has experienced an error.

Printing can continue, but a prompt appears

every time you turn on the product. To resolve

the issue, contact an HP-authorized service

or support provider.

13.JJ.NT JAM IN <LOCATION>

13.JJ.NT JAM INSIDE <LOCATION>

A jam has occurred in the specified location.

Remove the jammed paper.

If the message persists after you have

cleared all jams, a sensor might be stuck or

broken. Contact an HP-authorized service or

support provider.

ENWW

Interpret control-panel messages

147