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HP LaserJet Enterprise P3015 HP LaserJet P3010 Series - User Guide - Page 238

HP Printer Utility s, Firmware Update, Macintosh

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curled paper, problemsolving 185 custom paper sizes 77 custom-size paper settings Macintosh 59 customer support embedded Web server links 115 HP Printer Utility pages 58 online 209 repacking product 210 service information form 211 D date, setting 94 declaration of conformity 221 default gateway, setting 68 defects, repeating 188 demonstration page, printing 18 density problem-solving 183 settings 58 device discovery 65 device status Macintosh Services tab 62 DHCP settings 31 diagnostics networks 34 diagnostics menu 38 dimensions, product 214 DIMMs accessing 8 installing 126 part numbers 201 types available 126 verifying installation 130 disabling AppleTalk 70 DLC/LLC 70 IPX/SPX 70 network protocols 70 disk installing 135 removing 136 Disk Erase feature 117 disposal, end-of-life 219 DLC/LLC disabling 70 DLC/LLC settings 33 DNS settings IPV4 32 IPV6 32 document conventions 2 dots, problem-solving 183, 186 double-sided printing Macintosh 61 Macintosh settings 58 Show Me How menu 15 dpi, settings 58 drivers included 6 Macintosh settings 59 Macintosh, troubleshooting 195 paper types 78 presets (Macintosh) 59 settings 46, 47, 54, 56 shortcuts (Windows) 101 supported, Windows 43 universal 44 Windows, opening 101 dropouts, problem-solving 183 duplex printing Macintosh 61 Windows 103 duplex settings, changing 71 duplexer Macintosh settings 58 Show Me How menu 15 E e-mail alerts 58 EconoMode setting 92 economy settings 92 EIO Jetdirect menu 30 EIO cards installing 135 part numbers 202 removing 136 settings 30 electrical specifications 214 embedded Jetdirect menu 30 embedded Web server assigning a password 117 features 113 Macintosh 58 end-of-life disposal 219 envelopes jams 180 loading orientation 81 output bin, selecting 89 wrinkled, problem-solving 186 environment for product specifications 214 environment for the product problem-solving 182 environmental features 5 environmental stewardship program 217 EPS files, troubleshooting 196 erasing hard disk 117 error messages e-mail alerts 58 lights, control panel 12 types of 147 errors software 193 Ethernet cards, part numbers 202 European Union, waste disposal 219 Explorer, versions supported embedded Web server 113 F FastRes 6 features 3, 6 file directory, printing 18 File Upload, Macintosh 58 Finnish laser safety statement 223 Firmware Update, Macintosh 58 firmware, upgrading 138 first page use different paper 59 font list, printing PCL 18 PS 18 fonts EPS files, troubleshooting 196 included 6 permanent resources 130 Upload Macintosh 58 formatter security 120 fraud hotline 121 G gateway, setting default 68 226 Index ENWW

Section	Page
Product basics	13
Conventions used in this guide	14
Product comparison	15
Environmental features	17
Product features	18
Product views	20
Front view	20
Rear view	21
Control panel	23
Control-panel layout	24
Use the control-panel menus	26
Use the menus	26
Show Me How menu	27
Retrieve job menu	28
Information menu	30
Paper handling menu	31
Manage supplies menu	32
Configure device menu	33
Printing menu	33
PCL sub-menu	34
Print Quality menu	35
System setup menu	38
I/O menu	42
Embedded Jetdirect and EIO <X> Jetdirect menus	42
Resets menu	48
Diagnostics menu	50
Service menu	51
Software for Windows	53
Supported operating systems for Windows	54
Supported printer drivers for Windows	55
HP Universal Print Driver (UPD)	56
UPD installation modes	56
Select the correct printer driver for Windows	57
Priority for print settings	58
Change printer-driver settings for Windows	59
Remove software for Windows	60
Supported utilities for Windows	61
HP Web Jetadmin	61
Embedded Web server	61
HP Easy Printer Care	62
Software for other operating systems	63
Use the product with Macintosh	65
Software for Macintosh	66
Supported operating systems for Macintosh	66
Supported printer drivers for Macintosh	66
Remove software from Macintosh operating systems	66
Priority for print settings for Macintosh	66
Change printer-driver settings for Macintosh	68
Software for Macintosh computers	69
HP Printer Utility	69
Open the HP Printer Utility	69
HP Printer Utility features	70
Supported utilities for Macintosh	70
Embedded Web server	70
Use features in the Macintosh printer driver	71
Create and use printing presets in Macintosh	71
Resize documents or print on a custom paper size	71
Print a cover page	71
Use watermarks	72
Print multiple pages on one sheet of paper in Macintosh	72
Print on both sides of the page (duplex printing)	73
Store jobs	73
Use the Services menu	74
Connectivity	75
USB connection	76
Network configuration	77
Supported network protocols	77
Configure the network product	79
View or change network settings	79
Set or change the network password	79
Manually configure IPv4 TCP/IP parameters from the control panel	80
Manually configure IPv6 TCP/IP parameters from the control panel	81
Disable network protocols (optional)	82
Disable IPX/SPX, AppleTalk, or DLC/LLC	82
Link speed and duplex settings	83
Paper and print media	85
Understand paper and print media use	86
Supported paper and print media sizes	87
Custom paper sizes	89
Supported paper and print media types	90
Tray and bin capacity	91
Special paper or print media guidelines	92
Load trays	93
Paper orientation for loading trays	93
Load Tray 1	94
Load Tray 2 or an optional 500-sheet tray	96
Configure trays	99
Configure a tray when loading paper	99
Configure a tray to match print job settings	99
Configure a tray by using the Paper Handling menu	99
Select the paper by source, type, or size	100
Source	100
Type and size	100
Use paper output options	101
Print to the top (standard) output bin	101
Print to the rear output bin	101
Use product features	103
Economy settings	104
EconoMode	104
Sleep delay	105
Set sleep delay	105
Disable or enable sleep mode	105
Wake time	106
Set the real-time clock	106
Set the wake time	106
Use job-storage features	108
Create a stored job	108
Print a stored job	108
Delete a stored job	109
Walk-up USB printing	110
Print tasks	111
Cancel a print job	112
Stop the current print job from the control panel	112
Stop the current print job from the software program	112
Use features in the Windows printer driver	113
Open the printer driver	113
Use printing shortcuts	113
Set paper and quality options	114
Set document effects	114
Set document finishing options	115
Set job storage options	116
Obtain support and product-status information	116
Set advanced printing options	117
Manage and maintain the product	119
Print the information and show-me-how pages	120
Use the HP Easy Printer Care software	122
Open the HP Easy Printer Care software	122
HP Easy Printer Care software sections	123
Use the embedded Web server	125
Open the embedded Web server by using a network connection	125
Embedded Web server sections	126
Use HP Web Jetadmin software	128
Use security features	129
IP Security	129
Secure the embedded Web server	129
Secure Disk Erase	129
Data affected	130
Additional Information	130
HP Encrypted High Performance hard disks	130
Hardware integration pocket	130
Secure stored jobs	130
Lock the control panel menus	131
Lock the formatter	132
Manage supplies	133
Print-cartridge storage	133
HP policy on non-HP print cartridges	133
HP fraud hotline and Web site	133
Supplies life	133
Replace supplies and parts	134
Supply replacement guidelines	134
Change the print cartridge	134
Install memory, internal USB devices, and external I/O cards	138
Overview	138
Install memory	138
Install product memory	138
Check DIMM installation	142
Save resources (permanent resources)	142
Enable memory for Windows	143
Install internal USB devices	144
Install EIO cards	147
Clean the product	149
Clean the exterior	149
Clean the paper path	149
Upgrade the firmware	150
Determine the current firmware version	150
Download new firmware from the HP Web site	150
Transfer the new firmware to the product	150
Use the flash executable file to update the firmware	150
Use FTP to upload the firmware through a browser	151
Use FTP to upgrade the firmware on a network connection	151
Use HP Web Jetadmin to upgrade the firmware	152
Use Microsoft Windows commands to upgrade the firmware	152
Upgrade the HP Jetdirect firmware	152
Solve problems	155
Solve general problems	156
Troubleshooting checklist	156
Factors that affect product performance	157
Restore factory settings	158
Interpret control-panel messages	159
Control-panel message types	159
Control-panel messages	159
Jams	174
Common causes of jams	174
Clear jams	175
Clear jams from Tray 1	175
Clear jams from Tray 2 or an optional 500-sheet tray	176
Clear jams from the top cover	179
Clear jams from the rear door and the fuser area	181
Clear jams from the duplexer	184
Jam recovery	188
Paper-handling problems	189
Product feeds multiple sheets	189
Product feeds incorrect page size	189
Product pulls from incorrect tray	190
Paper does not feed automatically	190
Paper does not feed from Tray 2, 3, or 4	191
Transparencies or glossy paper will not feed	191
Envelopes jam or will not feed in the product	192
Output is curled or wrinkled	192
Product does not duplex or duplexes incorrectly	193
Solve print-quality problems	194
Print-quality problems associated with paper	194
Print-quality problems associated with the environment	194
Print-quality problems associated with jams	194
Image defect examples	195
Repetitive defects ruler	200
Solve performance problems	201
Solve connectivity problems	202
Solve direct-connect problems	202
Solve network problems	202
Solve walk-up USB printing problems	203
Product software problems	205
Solve common Windows problems	206
Solve common Macintosh problems	207
Supplies and accessories	211
Order parts, accessories, and supplies	212
Part numbers	213
Paper-handling accessories	213
Print cartridges	213
Memory	213
Cables and interfaces	214
Service and support	215
Hewlett-Packard limited warranty statement	216
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	217
End User License Agreement	218
Customer self-repair warranty service	220
Customer support	221
Repack the product	222
Service information form	223
Specifications	225
Physical specifications	226
Power consumption, electrical specifications, and acoustic emissions	226
Operating environment	226
Regulatory information	227
FCC regulations	228
Environmental product stewardship program	229
Protecting the environment	229
Ozone production	229
Power consumption	229
Toner consumption	229
Paper use	229
Plastics	229
HP LaserJet print supplies	229
Return and recycling instructions	230
United States and Puerto Rico	230
Multiple returns (more than one cartridge)	230
Single returns	230
Shipping	230
Residents of Alaska and Hawaii	230
Non-U.S. returns	230
Paper	230
Material restrictions	231
Disposal of waste equipment by users in private households in the European Union	231
Chemical substances	231
Material Safety Data Sheet (MSDS)	232
For more information	232
Declaration of conformity	233
Safety statements	234
Laser safety	234
Canadian DOC regulations	234
VCCI statement (Japan)	234
Power cord statement (Japan)	234
EMC statement (Korea)	234
Laser statement for Finland	235
Substances Table (China)	236

Match case Limit results 1 per page

curled paper, problem-

solving

185

custom paper sizes

custom-size paper settings

Macintosh

customer support

embedded Web server

links

115

HP Printer Utility pages

online

209

repacking product

210

service information form

211

date, setting

declaration of conformity

221

default gateway, setting

defects, repeating

188

demonstration page, printing

density

problem-solving

183

settings

device discovery

device status

Macintosh Services tab

DHCP settings

diagnostics

networks

diagnostics menu

dimensions, product

214

DIMMs

accessing

installing

126

part numbers

201

types available

126

verifying installation

130

disabling

AppleTalk

DLC/LLC

IPX/SPX

network protocols

disk

installing

135

removing

136

Disk Erase feature

117

disposal, end-of-life

219

DLC/LLC

disabling

DLC/LLC settings

DNS settings

IPV4

IPV6

document conventions

dots, problem-solving

183,

186

double-sided printing

Macintosh

Macintosh settings

Show Me How menu

dpi, settings

drivers

included

Macintosh settings

Macintosh,

troubleshooting

195

paper types

presets (Macintosh)

settings

46,

47,

54,

shortcuts (Windows)

101

supported, Windows

universal

Windows, opening

101

dropouts, problem-solving

183

duplex printing

Macintosh

Windows

103

duplex settings, changing

duplexer

Macintosh settings

Show Me How menu

e-mail alerts

EconoMode setting

economy settings

EIO <X> Jetdirect menu

EIO cards

installing

135

part numbers

202

removing

136

settings

electrical specifications

214

embedded Jetdirect menu

embedded Web server

assigning a password

117

features

113

Macintosh

end-of-life disposal

219

envelopes

jams

180

loading orientation

output bin, selecting

wrinkled, problem-solving

186

environment for product

specifications

214

environment for the product

problem-solving

182

environmental features

environmental stewardship

program

217

EPS files, troubleshooting

196

erasing hard disk

117

error messages

e-mail alerts

lights, control panel

types of

147

errors

software

193

Ethernet cards, part

numbers

202

European Union, waste

disposal

219

Explorer, versions supported

embedded Web server

113

FastRes

features

file directory, printing

File Upload, Macintosh

Finnish laser safety

statement

223

Firmware Update, Macintosh

firmware, upgrading

138

first page

use different paper

font list, printing

PCL

fonts

EPS files, troubleshooting

196

included

permanent resources

130

Upload Macintosh

formatter

security

120

fraud hotline

121

gateway, setting default

226

Index

ENWW