Check DIMM installation
..................................................................................................
130
Save resources (permanent resources)
.........................................................................
130
Enable memory for Windows
...........................................................................................
131
Install internal USB devices
.............................................................................................
132
Install EIO cards
..............................................................................................................
135
Clean the product
.............................................................................................................................
137
Clean the exterior
............................................................................................................
137
Clean the paper path
.......................................................................................................
137
Upgrade the firmware
.......................................................................................................................
138
Determine the current firmware version
...........................................................................
138
Download new firmware from the HP Web site
...............................................................
138
Transfer the new firmware to the product
........................................................................
138
Use the flash executable file to update the firmware
......................................
138
Use FTP to upload the firmware through a browser
.......................................
139
Use FTP to upgrade the firmware on a network connection
...........................
139
Use HP Web Jetadmin to upgrade the firmware
.............................................
140
Use Microsoft Windows commands to upgrade the firmware
.........................
140
Upgrade the HP Jetdirect firmware
..................................................................................
140
10
Solve problems
Solve general problems
....................................................................................................................
144
Troubleshooting checklist
................................................................................................
144
Factors that affect product performance
..........................................................................
145
Restore factory settings
....................................................................................................................
146
Interpret control-panel messages
.....................................................................................................
147
Control-panel message types
..........................................................................................
147
Control-panel messages
..................................................................................................
147
Jams
.................................................................................................................................................
162
Common causes of jams
.................................................................................................
162
Clear jams
........................................................................................................................
163
Clear jams from Tray 1
....................................................................................
163
Clear jams from Tray 2 or an optional 500-sheet tray
.....................................
164
Clear jams from the top cover
.........................................................................
167
Clear jams from the rear door and the fuser area
...........................................
169
Clear jams from the duplexer
..........................................................................
172
Jam recovery
...................................................................................................................
176
Paper-handling problems
.................................................................................................................
177
Product feeds multiple sheets
..........................................................................................
177
Product feeds incorrect page size
...................................................................................
177
Product pulls from incorrect tray
......................................................................................
178
Paper does not feed automatically
..................................................................................
178
Paper does not feed from Tray 2, 3, or 4
.........................................................................
179
Transparencies or glossy paper will not feed
..................................................................
179
ENWW
vii