IBM 8840 Hardware Maintenance Manual - Page 102

drive, error, symptoms, Intermittent, Keyboard, mouse, pointing, device

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Page 102 highlights

Hard disk drive error symptoms Note: See "System" on page 108 to determine which components should be replaced by a field service technician. Symptom FRU/action Not all drives are recognized by 1. Remove the first drive not recognized and try the hard disk drive the hard disk drive diagnostic diagnostic test again. test (Fixed Disk test). 2. If the remaining drives are recognized, replace the drive you removed with a new one. System stops responding during 1. Remove the hard disk drive being tested when the server stopped hard disk drive diagnostic test. responding and try the diagnostic test again. 2. If the hard disk drive diagnostic test runs successfully, replace the drive you removed with a new one. Intermittent error symptoms Note: See "System" on page 108 to determine which components should be replaced by a field service technician. Symptom FRU/action A problem occurs only occasionally and is difficult to detect. 1. Verify that: v All cables and cords are connected securely to the rear of the server and attached options. v When the server is turned on, air is flowing from the rear of the server at the fan grill. If there is no airflow, the fan is not working. This causes the server to overheat and shut down. v Ensure that the SCSI bus and devices are configured correctly and that the last external device in each SCSI chain is terminated correctly. 2. Check the system-error log and BMC log. Keyboard, mouse, or pointing device error symptoms Note: See "System" on page 108 to determine which components should be replaced by a field service technician. Symptom FRU/action All or some keys on the keyboard do not work. 1. Verify that: v The keyboard cable is securely connected to the system, and the keyboard and mouse cables are not reversed. v The server and the monitor are turned on. 2. Keyboard. 3. System board. The mouse or pointing device does not work. 1. Verify that: v The mouse or pointing-device cable is securely connected, and that the keyboard and mouse cables are not reversed. v The mouse device drivers are installed correctly. 2. Mouse or pointing device. 3. System board. 92 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide

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Hard
disk
drive
error
symptoms
Note:
See
“System”
on
page
108
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Symptom
FRU/action
Not
all
drives
are
recognized
by
the
hard
disk
drive
diagnostic
test
(Fixed
Disk
test).
1.
Remove
the
first
drive
not
recognized
and
try
the
hard
disk
drive
diagnostic
test
again.
2.
If
the
remaining
drives
are
recognized,
replace
the
drive
you
removed
with
a
new
one.
System
stops
responding
during
hard
disk
drive
diagnostic
test.
1.
Remove
the
hard
disk
drive
being
tested
when
the
server
stopped
responding
and
try
the
diagnostic
test
again.
2.
If
the
hard
disk
drive
diagnostic
test
runs
successfully,
replace
the
drive
you
removed
with
a
new
one.
Intermittent
error
symptoms
Note:
See
“System”
on
page
108
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Symptom
FRU/action
A
problem
occurs
only
occasionally
and
is
difficult
to
detect.
1.
Verify
that:
v
All
cables
and
cords
are
connected
securely
to
the
rear
of
the
server
and
attached
options.
v
When
the
server
is
turned
on,
air
is
flowing
from
the
rear
of
the
server
at
the
fan
grill.
If
there
is
no
airflow,
the
fan
is
not
working.
This
causes
the
server
to
overheat
and
shut
down.
v
Ensure
that
the
SCSI
bus
and
devices
are
configured
correctly
and
that
the
last
external
device
in
each
SCSI
chain
is
terminated
correctly.
2.
Check
the
system-error
log
and
BMC
log.
Keyboard,
mouse,
or
pointing
device
error
symptoms
Note:
See
“System”
on
page
108
to
determine
which
components
should
be
replaced
by
a
field
service
technician.
Symptom
FRU/action
All
or
some
keys
on
the
keyboard
do
not
work.
1.
Verify
that:
v
The
keyboard
cable
is
securely
connected
to
the
system,
and
the
keyboard
and
mouse
cables
are
not
reversed.
v
The
server
and
the
monitor
are
turned
on.
2.
Keyboard.
3.
System
board.
The
mouse
or
pointing
device
does
not
work.
1.
Verify
that:
v
The
mouse
or
pointing-device
cable
is
securely
connected,
and
that
the
keyboard
and
mouse
cables
are
not
reversed.
v
The
mouse
device
drivers
are
installed
correctly.
2.
Mouse
or
pointing
device.
3.
System
board.
92
xSeries
346
Types
8840
and
1880:
Hardware
Maintenance
Manual
and
Troubleshooting
Guide